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Last Updated on 2024-06-25 by Tamer Fakhry

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Common PDF Scanner Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot PDF Scanner app on iOS and Android devices. Solve all PDF Scanner app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

PDF Scanner iPhone Issues and Solutions

PDF Scanner iOS app crashes, not working, errors
PDF Scanner iOS app network issues
PDF Scanner on iOS has black/white screen

PDF Scanner Android App Issues and Solutions

PDF Scanner has errors/crashing/not working
PDF Scanner server network connectivity issues
PDF Scanner has black screen

PDF Scanner iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever PDF Scanner app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix PDF Scanner app crashes or not working on Iphone (iOS):

Close and restart the PDF Scanner app on iPhone
Update PDF Scanner app to the Latest Version for iOS
Uninstall and reinstall PDF Scanner iPhone app
Update your iPhone to the latest iOS version

Fix PDF Scanner on iPhone unable to connect to server/internet connection issues::

To resolve PDF Scanner network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix PDF Scanner black/white screen (blank screen) on iPhone:

Follow the PDF Scanner iOS app troubleshooting guide Here →

PDF Scanner Android App Issues and Solutions

Fix PDF Scanner not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent PDF Scanner app issues:

Force Stop the PDF Scanner App
1. On android, goto "Settings" » click PDF Scanner app. » click "Force Stop".

Update PDF Scanner to the latest version on PlayStore

Clear PDF Scanner App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "PDF Scanner app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch PDF Scanner.

Fix PDF Scanner unable to contact server/ PDF Scanner internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click PDF Scanner » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got PDF Scanner » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch PDF Scanner on android.

Solve PDF Scanner black/white screens issue on Android:

Follow the PDF Scanner android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Tamer Fakhry, developers of PDF Scanner.

About this app

To access advanced features like unlimited cloud storage, premium editing tools, and more, consider subscribing to one of our affordable monthly or annual plans, tailored to your needs and budget. With PDF Scanner for Documents, you can effortlessly digitize, convert, and store all your important files in one convenient place. Introducing PDF Scanner for Documents - the ultimate solution for managing and organizing your digital documents! Unlock the full potential of PDF Scanner for Documents and revolutionize your document management. Transform any physical document, invoice, business card, or image into a crisp, searchable PDF with just a snap of your device's camera. Say farewell to messy paperwork and embrace the convenience of a digital lifestyle! Our app is perfect for anyone looking to simplify their life, from students to professionals and everyone in between. Download now and join the countless users who have already made the switch! Embark on your journey towards a more organized and productive life with PDF Scanner for Documents today!