Contact DOOR Support

by BryceB09

I was expecting an upgrade in usability or interface from the Latch app—this is not that. The features are clunky, non-intuitive, and by trying to make the app more than what it should be (a door access method), it’s become extremely ineffective. I cannot imagine this being my only access to my home.

One of my short-term rental properties uses this app for access to the building / unit, and as such, I regularly use to “guest” feature to extend access to my guests. Unfortunately, the app glitches when doing this, and regardless of which day you chose for access to begin, you cannot select a time earlier in the day than the current time. I’m typically sending access ~48 hours prior to check-in, and as such, I cannot if check-in time has passed—regardless of if check-in is occurring a few days from then.

by Sydalexis18

I was forced to switch from the Latch app to the Door app, which wouldn’t be an issue if the Door app actually worked as conveniently as advertised. This app is supposed to make unlocking your building and unit quick and seamless, but it does the opposite.

With the old Latch app, I could simply tap the door I needed to unlock. With the Door app, I now have to toggle between different “properties” just to access my building door versus my condo door. These should absolutely be on the same screen, there’s no reason to make users switch back and forth just to get into their own home.

It’s clunky, unintuitive, and frustrating, especially when you’re carrying things or just trying to get inside quickly. For an app built around convenience and access, this is a major step backward.

by Hatejchdiqnf

Why does this app need to be twice the size of the old one? (250mb??)? Why do I have to go through an entire set up process as if I’m making a new account even though this all the old one are more or less identical. As far as I can tell, the only thing this change added was advertisements for your “services” product. I don’t care about the name of your demented company, I don’t want to ever have to think about an app that unlocks my door, just like I don’t ever think about the key that unlocks my door (or used to, before I was forced to switch to this asinine “solution”). You will never become a platform. You are a key.