DOOR Reviews

Removes ability to open nearby doors without unlocking your phone via FaceID. So now every time I need to open the building garage, I have to take my phone out, scan my face, tap, and wait. Before the switch to this app, the Latch app allowed you to unlock the doors via Siri Shortcuts or the iPhone Action button with your phone still in your pocket. Just say “Siri open garage”. That feature is dead. Why make a new app if the main app journeys are worse.

I don’t see any benefit in using this app versus Latch besides being forced to do it if I want to enter my residence. this app is very slow to open doors even after turning off and on my phone and clearing cookies and cache, it’s still slow. I never had this issue with Latch.

I don’t like that DOOR I rely on to enter inside my place of residence is slow because in today’s date getting inside your apartment on time or not can be life or death.

I also don’t like the interface of DOOR. The font is smaller, it loads forever and sometimes doesn’t even open the this app you need to open.

Previously, with my hands full and headphones on, I could just say “unlock [entry]” and the this app would open. Now I have to unlock my phone first. What is the point of voice commands if I still have to take my phone out and unlock it? That completely defeats the purpose.

The garage is even worse. When I pull up, this app refuses to unlock and says it’s disabled because Apple CarPlay is active. Latch worked perfectly in this exact situation with no issues.

Since Latch was able to do all of this, these are clearly not iOS limitations. They are limitations of this app’s app and design choices.

I would not recommend any large apartment complex switch from Latch to this app. It’s less convenient, less functional, and honestly bad enough that it makes me rate my building a full star lower.

I have Bluetooth turned on on my phone but DOOR keeps telling me to turn on Bluetooth. When I click to go to my phone settings under the this app app (where DOOR automatically directs me to) there isn’t even an option to toggle on Bluetooth! No way to get it to work even though my phones Bluetooth is on! Cannot believe I am being forced to use this garbage app. God forbid these apartment complexes just let tenants use physical keys so they can actually get into their crummy apartments that they spend way too much for.

I expected the new Doors app to improve on Latch, but it’s been a step backwards. The interface is less intuitive, the core features haven’t improved, and it’s cluttered with upsells for unrelated paid “Services” (like TV mounting) instead of focusing on access control.

Key pain points from Latch remain unchanged—such as creating one-time access codes—only now they’re harder to find.

Apple Watch compatibility, which they advertise, has been removed, and there’s still no proper Apple Wallet integration.

It feels like the priority is attracting new properties with flashy marketing jargon (“accelerate revenue uplift”) rather than making the product better for existing users. If this direction continues, I’ll be encouraging our building to explore alternative access solutions. And in the meantime I’ll be deleting DOOR and using Latch for as long as I can.

I was expecting an upgrade in usability or interface from the Latch app—this is not that. The features are clunky, non-intuitive, and by trying to make DOOR more than what it should be (a this app access method), it’s become extremely ineffective. I cannot imagine this being my only access to my home.

One of my short-term rental properties uses DOOR for access to the building / unit, and as such, I regularly use to “guest” feature to extend access to my guests. Unfortunately, DOOR glitches when doing this, and regardless of which day you chose for access to begin, you cannot select a time earlier in the day than the current time. I’m typically sending access ~48 hours prior to check-in, and as such, I cannot if check-in time has passed—regardless of if check-in is occurring a few days from then.

When it was Latch, all my access codes were in one place and I didn’t have to toggle between two different sets of codes to open the this app to my apartment gate and my actual apartment. Not to mention, 90% of the time it never works and I sit there at a this app for 5 minutes continuously clicking the unlock button and watching it do nothing. Every time I try to unlock my apartment this app, it says “adding you to the access list” or something which makes no sense cause it’s MY this app. Latch wasn’t perfect but you forced us to move to another app that’s 10x worse!

I was also previously on latch at my building. Two of our locks are used to access my parking spot in the garage. Previously with latch, I was able to give Siri a voice command to open the garage doors hands free. Now Siri refuses the command because I am driving. Is the safer option to be on my phone while driving? Also, now I have to unlock my phone every time I use the voice commands which defeats the purpose (hands free). What a disappointing app change. This is a complete downgrade and makes me disappointed in my building management for not considering DOOR quality.

Why does DOOR need to be twice the size of the old one? (250mb??)? Why do I have to go through an entire set up process as if I’m making a new account even though this all the old one are more or less identical. As far as I can tell, the only thing this change added was advertisements for your “services” product. I don’t care about the name of your demented company, I don’t want to ever have to think about an app that unlocks my this app, just like I don’t ever think about the key that unlocks my this app (or used to, before I was forced to switch to this asinine “solution”). You will never become a platform. You are a key.

I was forced to switch from the Latch app to the this app app, which wouldn’t be an issue if the this app app actually worked as conveniently as advertised. DOOR is supposed to make unlocking your building and unit quick and seamless, but it does the opposite.

With the old Latch app, I could simply tap the this app I needed to unlock. With the this app app, I now have to toggle between different “properties” just to access my building this app versus my condo this app. These should absolutely be on the same screen, there’s no reason to make users switch back and forth just to get into their own home.

It’s clunky, unintuitive, and frustrating, especially when you’re carrying things or just trying to get inside quickly. For an app built around convenience and access, this is a major step backward.

I will come back and rate higher if the reordering was not so terrible. I live in a large apartment and my building is the last one numerically, so all of the doors I actually use are listed last. The reordering doesn’t save a lot of the time, and the feature of dragging the ones I want to the top often breaks and is really cumbersome. PLEASE PLEASE just make a feature where you can “favorite” or “star” certain doors to bring them to the top of the list. It would be a lot better to interface with as a user than the current drag-to-move system of reordering doors!

I was forced to switch from Latch to this app for my apartment building access. My biggest complaint is that the Unlock buttons are way too small and should be bigger and a different color than the rest of the screen. Many times I've tried to unlock a this app but missed the actual unlock button (because they are so small) which brings up a different menu. The developers should increase the size and contrast of the Unlock button and make the image icon the only other thing that you can tap to open up the secondary menu.

DOOR is nice when it works. There’s a cool widget feature where I have specific this app buttons on my home page but the doors I choose in settings constantly change on the widget. They’ll be switched around, some omitted, some added I never chose, this happens every single time I use DOOR . Now the widget won’t work at all, I’ve deleted it and rearranged doors and it remains blank. Sometimes the buttons don’t register with the this app I’m trying either .. I’ve been stuck on elevators because DOOR won’t unlock them to press for my floor. Not sure if these are bugs but it’s quite annoying and defeats the purpose of convenience.

1. When I use the widget for the small and medium, sometimes DOOR does not display the one/four options I’ve selected. Idk if this is an iPhone thing or an app thing, but it is frustrating when I need quick access to my doors.

2. DOOR is not intuitive when it comes to smoothness of selecting doors and assigning them, as well as some redundant pages that are disconnected while others are effective.

3. Can we have the option to edit the names of the doors we want to open?

this app gets the job done, but not without being a nuisance. I’m not expecting an app to open doors to be this BRILLIANT AMAZING SHINY MINDBLOWING experience—if anything DOOR should be so smooth I have nothing to say about it. Apps meant for doors have a low ceiling for impressiveness, and I high potential for disappointment. And ultimately the reliability of DOOR functioning seamlessly (whether it be to select the doors I want to open or quickly edit my doors for the widget), is just a gamble at times. It’ll probably work 70% of the time. It really should be like 95%.

I would suggest the Latch app over this easily.

My apartments originally had the latch app as our main usage for locking and unlocking all doors and gate systems. I had no issues whatsoever. Ever since we transitioned over to the this app app it is about a 50-50 as to whether or not you will be able to unlock doors and gates via cell phone or having to manually type in the codes. The this app app always tells me that my phone is not connected to Bluetooth even when I can confirm that it is. The this app app also is unable to connect to your Siri for verbal cues in the event that you were unable to reach your phone. One of my biggest complaints with both apps is that there is no feature to unlock gates at a distance, you have to be within at least 2 feet which makes it incredibly difficult if you have guests coming over that you are not able to remotely open the gate for them. You either have to drive to the gate or have them download DOOR entirely and give them special permissions….. which I have come to experience that it is sometimes very difficult and they don’t always receive the email in order to download it as an extension of your app.
All in all…. DOOR can be very frustrating.

The management company has us install DOOR, because they’re transitioning from Latch. I was hoping that it would be better than Latch. To my dismay, there’s no difference. Just as Latch was buggy, this app is too!!! Also, it tends to log me out by itself. Totally unacceptable. I’m so blessed that it happens when I need it the most, hands full of groceries!!! Also, many times, it won’t connect despite Bluetooth is on!!!

The iPhone app is pretty great, but Apple Watch wearers beware! Never leave home without your iPhone. The watch app randomly bugs out and demands a sync with your iPhone before it’ll unlock at least 20% of the time. Also the watch app does not block a credit card from mistakenly getting pulled up in the wallet app as the iPhone app properly does.

After using it a few times, I found it faster than Latch to unlock. However, reordering has some bugs and doesn’t work well. Switching between different buildings takes more steps. I wish there is a favorite checkmark to group those frequently used doors together. My apartment complex has multiple buildings and many doors.

I have discovered that living in a large (300+) unit complex has challenges. I am capable of coming and going from my loft apartment unit. I am happy for the positive conveniences that I am allowed with unlocking. I am hopeful that there can be a physical mechanism for me to better enable myself to move freely in the future. I look forward to pppositively growing inthetechnology with greater personal freedom.

When using DOOR to unlock an access this app, circumstances can prevent you opening the this app. For example, if you're carrying an infant in one arm, and you use your phone to unlock the this app at the sensor, the this app will re-lock as soon as you try to reach for the this app. Note: the sensor is approximately 2 feet from the this app handle.