Contact Illinois Lottery Official App Support

The new version of this app is absolutely terrible; a perfect example of form over function. First, for months the app has not worked for purchasing unless logged into WiFi and it STILL DOESN’T WORK in the new version. You can no longer purchase tickets directly from your bank account, now you first have to put money into the lottery app before being able to make a purchase, which is a huge PITA. After buying tickets you now have to back out through multiple steps to get back to main page to buy tickets for a different game. The prior app was far more efficient and user friendly. I could put tickets for three different games into the cart and check out all at once, which took 30-45 seconds. Now you have to complete purchases for each game before paying back to buy for a different game. It would be faster to go to a physical location and buy the tickets than to use this worthless app. which can’t EVER verify your physical location. Instructions? Nope. Someone somewhere decided pretty pictographs and icons would be better than actually having an app that was functional and user-friendly. This app is a complete fail with no redeeming qualities.

Approximately a month or two ago the app was “upgraded” and it went from a really great, super well functioning, user friendly app and became the worst app that I’ve had the displeasure of dealing with. Once the “upgrade” was installed I couldn’t log in at all and had to change my password because I couldn’t remember the old one and the thump print access was no longer letting me in. So I changed my password and since then I definitely don’t have the ease of use of my thump print access anymore and I can’t seem to find anyway to reestablish it. The other major flaw since the “upgrade” I have to actually reboot my phone at least once or twice a week to be able to successfully log in, the screen either goes to full white or it says “oops, it’s a 500” whatever that means? I have no idea other than it means to me that I have to reboot the phone again in order to do the simple task of logging in. I’m a daily player and this is beyond frustrating! I use many apps on my phone on a daily basis, this is the only one that is causing these sorts of problems.

This app couldn’t be worse. There was NOTHING wrong with the old app, but they hyped the “new, improved app” for more than 6 months. And it is a flat-out failure. It is built upside down. Upon opening, all you really can do is choose numbers or make quick picks. You’re not signed-in yet, that option is not available. The next step is to pay. But you aren’t signed-in. So you sign-in, and your chosen numbers are lost. You must choose again. Now you need to pay. But it won’t just accept a payment, you have to put funds on deposit, a wasted step. But you go ahead and add funds to your account. Of course, your chosen numbers are lost again. So you choose your numbers for a third time, and you’re done. But wait. You wanted to play two different games. You just bought your Mega Millions ticket. To get a Powerball ticket, you have to start over. First-off, whoever approved going live with this new app should not only be fired, but should be sued. This couldn’t be any worse than it is. A disaster.