Passport Photo Status

Last Updated on 2024-04-27 by Chu Nghia Tu Ban

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Common Passport Photo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Passport Photo app on iOS and Android devices. Solve all Passport Photo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Passport Photo iPhone Issues and Solutions

Passport Photo iOS app crashes, not working, errors
Passport Photo iOS app network issues
Passport Photo on iOS has black/white screen

Passport Photo Android App Issues and Solutions

Passport Photo has errors/crashing/not working
Passport Photo server network connectivity issues
Passport Photo has black screen

Passport Photo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Passport Photo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Passport Photo app crashes or not working on Iphone (iOS):

Close and restart the Passport Photo app on iPhone
Update Passport Photo app to the Latest Version for iOS
Uninstall and reinstall Passport Photo iPhone app
Update your iPhone to the latest iOS version

Fix Passport Photo on iPhone unable to connect to server/internet connection issues::

To resolve Passport Photo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Passport Photo black/white screen (blank screen) on iPhone:

Follow the Passport Photo iOS app troubleshooting guide Here →

Passport Photo Android App Issues and Solutions

Fix Passport Photo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Passport Photo app issues:

Force Stop the Passport Photo App
1. On android, goto "Settings" » click Passport Photo app. » click "Force Stop".

Update Passport Photo to the latest version on PlayStore

Clear Passport Photo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Passport Photo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Passport Photo.

Fix Passport Photo unable to contact server/ Passport Photo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Passport Photo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Passport Photo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Passport Photo on android.

Solve Passport Photo black/white screens issue on Android:

Follow the Passport Photo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Chu Nghia Tu Ban, developers of Passport Photo.

About this app

Do you require a passport photo urgently but can't find a nearby service? This ID Photo app enables you to capture, format, and professionally edit your image swiftly. Facing a tight deadline for submission? You can save, share, and print your passport photo at your convenience.