Cognigy Experience Summit Status

Last Updated on 2024-08-20 by Cognigy GmbH

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Common Cognigy Experience Summit Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Cognigy Experience Summit app on iOS and Android devices. Solve all Cognigy Experience Summit app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Cognigy Experience Summit iPhone Issues and Solutions

Cognigy Experience Summit iOS app crashes, not working, errors
Cognigy Experience Summit iOS app network issues
Cognigy Experience Summit on iOS has black/white screen

Cognigy Experience Summit Android App Issues and Solutions

Cognigy Experience Summit has errors/crashing/not working
Cognigy Experience Summit server network connectivity issues
Cognigy Experience Summit has black screen

Cognigy Experience Summit iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Cognigy Experience Summit app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Cognigy Experience Summit app crashes or not working on Iphone (iOS):

Close and restart the Cognigy Experience Summit app on iPhone
Update Cognigy Experience Summit app to the Latest Version for iOS
Uninstall and reinstall Cognigy Experience Summit iPhone app
Update your iPhone to the latest iOS version

Fix Cognigy Experience Summit on iPhone unable to connect to server/internet connection issues::

To resolve Cognigy Experience Summit network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Cognigy Experience Summit black/white screen (blank screen) on iPhone:

Follow the Cognigy Experience Summit iOS app troubleshooting guide Here →

Cognigy Experience Summit Android App Issues and Solutions

Fix Cognigy Experience Summit not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Cognigy Experience Summit app issues:

Force Stop the Cognigy Experience Summit App
1. On android, goto "Settings" » click Cognigy Experience Summit app. » click "Force Stop".

Update Cognigy Experience Summit to the latest version on PlayStore

Clear Cognigy Experience Summit App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Cognigy Experience Summit app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Cognigy Experience Summit.

Fix Cognigy Experience Summit unable to contact server/ Cognigy Experience Summit internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Cognigy Experience Summit » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Cognigy Experience Summit » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Cognigy Experience Summit on android.

Solve Cognigy Experience Summit black/white screens issue on Android:

Follow the Cognigy Experience Summit android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Cognigy GmbH, developers of Cognigy Experience Summit.

About this app

The Cognigy Experience Summit is an onsite event designed for individuals eager to explore the impact of AI Agents on businesses. The summit will showcase Enterprise Case Studies illustrating how AI Agents are currently enhancing customer and employee services.