The doTERRA Experience Status

Last Updated on 2023-09-14 by dōTERRA International, LLC

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Common The doTERRA Experience Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot The doTERRA Experience app on iOS and Android devices. Solve all The doTERRA Experience app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

The doTERRA Experience iPhone Issues and Solutions

The doTERRA Experience iOS app crashes, not working, errors
The doTERRA Experience iOS app network issues
The doTERRA Experience on iOS has black/white screen

The doTERRA Experience Android App Issues and Solutions

The doTERRA Experience has errors/crashing/not working
The doTERRA Experience server network connectivity issues
The doTERRA Experience has black screen

The doTERRA Experience iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever The doTERRA Experience app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix The doTERRA Experience app crashes or not working on Iphone (iOS):

Close and restart the The doTERRA Experience app on iPhone
Update The doTERRA Experience app to the Latest Version for iOS
Uninstall and reinstall The doTERRA Experience iPhone app
Update your iPhone to the latest iOS version

Fix The doTERRA Experience on iPhone unable to connect to server/internet connection issues::

To resolve The doTERRA Experience network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix The doTERRA Experience black/white screen (blank screen) on iPhone:

Follow the The doTERRA Experience iOS app troubleshooting guide Here →

The doTERRA Experience Android App Issues and Solutions

Fix The doTERRA Experience not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent The doTERRA Experience app issues:

Force Stop the The doTERRA Experience App
1. On android, goto "Settings" » click The doTERRA Experience app. » click "Force Stop".

Update The doTERRA Experience to the latest version on PlayStore

Clear The doTERRA Experience App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "The doTERRA Experience app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch The doTERRA Experience.

Fix The doTERRA Experience unable to contact server/ The doTERRA Experience internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click The doTERRA Experience » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got The doTERRA Experience » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch The doTERRA Experience on android.

Solve The doTERRA Experience black/white screens issue on Android:

Follow the The doTERRA Experience android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at dōTERRA International, LLC, developers of The doTERRA Experience.

About this app

Indulge in nature's essence, bond with the global doTERRA community, and craft your own essential story like never before. Whether you're an aromatic aficionado or just beginning your essential oil odyssey, ThedoTERRAExperience ensures an immersive and unforgettable convention adventure. Welcome to "The doTERRA Experience", your essential companion for the doTERRA convention. Download "The doTERRA Experience" and maximize every moment of the convention!