Keybase app not working? crashes or has problems?

Keybase Status

Published by Keybase on 2023-10-02

Keybase is a messaging platform where: • you can write securely to any
twitter, reddit, facebook, github, and hacker news user • you don't need to
know someone's phone number or email address • all messages are secure,
end-to-end encrypted • multi-device: your messages survive and transfer with
encryption to new phones & computers Keybase is so much more. It is: • free
for everyone, and free of ads • open source.

I have a problem with Keybase

Are you having issues? Select the issue you are having below and provide feedback to Keybase.

User reports:
No current problems

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problems reported in the last 24 hours

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Most reported problems

Reported Issues: 3 Comments

By jolly 1 year ago

I do not have the three dots for options on a post such as to delete or edit. I just downloaded the most recent version. What's up with that?

By Mike 1 year ago

When a message comes in, I attempt to open the program but it goes to a black screen and I have to restart my phone (Android). On restart it works until I back out of it. When a new message comes in, it's the same thing

By Dave Paris 1 year ago

I am having a problem with downloads from Keybase to discovery, this is what it says " Failed to download. Retry" How can I correct this?

Common dislikes about Keybase app

1) sluggish, but i assume it’s because of the encryption/decryption steps

2) race for good usernames and cannot change usernames afterwards

Have a Problem with Keybase - Crypto for Everyone? Report Issue

Common Keybase Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Keybase app on iOS and Android devices. Solve all Keybase app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Keybase iPhone Issues and Solutions

Keybase iOS app crashes, not working, errors
Keybase iOS app network issues
Keybase on iOS has black/white screen

Keybase Android App Issues and Solutions

Keybase has errors/crashing/not working
Keybase server network connectivity issues
Keybase has black screen

Keybase iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Keybase app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Keybase app crashes or not working on Iphone (iOS):

Close and restart the Keybase app on iPhone
Update Keybase app to the Latest Version for iOS
Uninstall and reinstall Keybase iPhone app
Update your iPhone to the latest iOS version

Fix Keybase on iPhone unable to connect to server/internet connection issues::

To resolve Keybase network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Keybase black/white screen (blank screen) on iPhone:

Follow the Keybase iOS app troubleshooting guide Here →

Keybase Android App Issues and Solutions

Fix Keybase not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Keybase app issues:

Force Stop the Keybase App
1. On android, goto "Settings" » click Keybase app. » click "Force Stop".

Update Keybase to the latest version on PlayStore

Clear Keybase App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Keybase app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Keybase.

Fix Keybase unable to contact server/ Keybase internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Keybase » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Keybase » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Keybase on android.

Solve Keybase black/white screens issue on Android:

Follow the Keybase android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Keybase, developers of Keybase.

100% Contact Match

Developer: Keybase, Inc.

E-Mail: [email protected]

Website: Visit Keybase Website

About this app

• multi-platform, w/apps for macOS, Linux, and Windows ( app. this app for mobile is brand new and we yearn for feedback. Inside Keybase , click the gear icon and then choose "feedback" to send us a summary of your experience.