SmartNews Status
Are you having issues? Select the issue you are having below and provide feedback to SmartNews.
Problems reported in the last 24 hours
🔨🐞 Solved: verified fixes that worked!
[Solved] The articles are slowed down excessively by ads!
No new articles
Can’t open app
shows headlines, but they won’t open up
smartnews app and several others frequently freeze during use. I have tried deleting and reloading
📋 139 Reported Issues:
Not updating
My 15 pro gets so hot I have to shut it down when I use your app What’s going on
This app constantly freezes on my iPad 10th gen…..pages get stuck
it takes forever for things like BuzzFeed to load now. I'm not sure if it's because my phone is full of storage or it's the app itself. Please advise.
I'm only getting news that's already been posted for a day or two! What's up with this? It's been happening on and off for weeks!
Smart news Will not open article when pressing headline. Get "failed to load content" with retry button that does nothing.
SmartNews topics and headlines appear, but doesn’t permit you to read. Click headliner, no response.
Why do some articles take so long to load? It's not my internet connection or speed, on other sites it's working fine and some articles on Smart News load up quickly, others take for ever it seems. Are you trying to load ads or cookies and my ad blocker is stopping you from doing that causing the delay?
While using SmartNews on my iPad Pro (3rd gen) it burns through the battery quickly. Is this normal?
Smart new only coming in Japanese, NOT english
It freezes and will not allow me to close it out and then freezes my iPad so I have to reboot it. It is the only site that does this.
Every time i open app an video of some man buffing a floor in fast forward speed pops up then the app goes dark.
Freezes constantly
Click on article but it won't load.
Smart news after 10 or 15 articles or sometimes right away it starts buffering and won't stop. I have the latest att internet via fiber. WI fi 6
I have notifications on and pop up allowed but nothing is showing. I uninstalled and re installed
why does smartnews only load half a story on some pages & nothing on others.
All media clips accessed within the app are very slow, and in many cases will not play at all. This is a relatively new issue.
Smart news keeps freezing up when i scroll on a article
When watching something like something about history half way though it go blank.
Smart News has begun repeatedly freezing. Quitting; reinstalling; restarting iPad doesn’t help.
App freezes when reading articles
I have 2 advertisements breaking into my news reading. HELP
App won't load articles, I've reinstalled the app a few times already and it still won't load news articles it'll just stay buffering.
Smart news will not download
In SmartNews my iPhone X randomly highlight stuff then jumps around the screen highlighting other stuff then kicks me out of the article or opens another window.
I used to be able to share a smart News article onto Facebook, I can not do that anymore. All it shows is the smart News name but not the article. I'm doing this on a Samsung A51 cell phone, and always have with no issues til about a month ago. Patti
When viewing SmartNews, i get loud, overlapping music or conversation. It is unintelligible, but annoying. This is not just at home but anywhere I try to watch
The home icon, local, search, notifications and profile are showing up on the bottom of my tablet screen and my android icons are there also and I have them set to use swipe activation, only problem is I sometimes activate the wrong icon
Smartnews is stuck in an ad. I don’t mind ads, but it won’t quit this ad. 🤬🤬🤬
I was reading an article and my screen came up BLACK. It won’t allow me to log out at all. Basically, I’m locked out.
When I click on story an advertisement for apple games pops up . You have to wait for entire ad for game to play before you can return to smart news
Articles won't open
When I click on smart news I cant get the article to open it just spins it wont let me read the article
How can I share News Stories from my iPad to my wife’s iPhone using the Smart News app?
I just purchased an iPhone 14. The notifications for this App are not working. I have tried EVERYTHING. Was working fine on the iPhone X that I had previously.
I just purchased an iPhone 14. The notifications for this App are not working. I have tried EVERYTHING. Was working fine on the iPhone X that I had previously.
For two months, most pages load slowly (can take 30 seconds). Other safari and chrome pages load immediately. Have cleared cache and redownloaded app. iPhone 12 Pro Max, new SIM card.
On new iPhone (SE 2022) the app does not send notifications. When both old and new operational, notifications were going to the old one. Erased the old but still noting comes to the new. This is a second time this happens. Had two phones operational at the same time before and only one was getting notifications. If it matters, the one getting notifications was an iPhone 8 the ones not getting were an iPhone SE 2020 and an iPhone SE 2022. Just to dispel the SE issue, the first phone I had that as getting notifications fine, was an iPhone SE 2015.
I am unable to view and read articles as it just keeps buffering.
I've been using smartness for a while but suddenly I can't read the news on my desktop. Every article leads with a demand that I scaredn a QR code with my phone & read it there. Kind of pointless.
My last message and this page Poofed! back to my home page...Every Smart News article gives me endless buffer circle--really frustrating. Please fix issues! This just started happening a couple weeks ago.
Will Smartnews never again be able to be accessed on a pc or is this a temporary issue?
On my IPad Air 1st gen, I cannot look at articles in SmartNews. I can only look at headlines. I used to be able to read articles but have not been able to for quite some time now.
"SmartNews for desktop/PC stopped allowing the ability to read news articles. When clicking on a news article it now says to "To continue reading....scan-icon" Where is the app for the desktop???
Ditto this from DrP on 12/1/22: "SmartNews for desktop/PC stopped allowing the ability to read news articles. If users click on a news article it now says to *download the app*...This is Not possible on a business desktop!"
SmartNews for desktop/PC stopped allowing the ability to read news articles. If users click on a news article it now says to *download the app*...This is Not possible on a business desktop!
An ad popped up on my smart news app - can’t get rid of it and can’t get any smart news.
My iPhone becomes blazing hot when running the smartnews app. I measured temps up to 115 degrees on back of phone - Apple says it’s the app
My iPhone becomes blazing hot when running the smartnews app. I measured temps up to 115 degrees on back of phone - Apple says it’s the app
My iPhone becomes blazing hot when running the smartnews app. I measured temps up to 115 degrees on back of phone - Apple says it’s the app
I love Smart News but many times it will either crash or when trying to load an article it just spins, I reinstall it and sometimes it works again and sometimes not. This happens most times and I use it every day. Very frustrating. Works great on my phone
Smartnews articles won't open. Just spins and does not open.
App keeps buffering when open news stories but works if you open in browser. Very annoying
When I open articles it keeps buffering! So incredibly annoying. You would think this would have been addressed by now.
I can no longer read comments people leave.
I post something on Facebook and my phone screen freezes at ‘shared to facebook’
Constant buffering, browser mode is 20x faster
Buffers when I try to open news articles frequently
Half of articles I try to open just stays a black screen. Happening the last 4 or 5 days and very frustrating
Half of articles I try to open just stays a black screen. Happening the last 4 or 5 days and very frustrating
Each time I open your app, I get constant background noise throughout the session. It sounds like the low frequency static commonly associated with radio and tv.
When I tried to click on my Smart news sometimes it works and sometimes it doesn't and I cannot read all of the new stories and it just keeps spinning in circles on a lot of them I need help
Only one or two articles are coming in. Some, only part of the artical.
Why can I not see comments to read or post
slow to respond to news items
My iPhone Smartnews crashed today. I downloaded it from the App Store. My comments section is no longer present. How can I add this? Thanks
Stories will not download.
Won't load webpages. Error message
Out of nowhere the text doesn't appear. Endless loop of nothing
The layout on my phone has changed. I used to see buttons say Ruetgers, BBC etc. That I could swipe through. Can you tell me how to get them back?
I'm going along clicking on news and after a bit I go to click on news and won't open the story.
Being able to read the news articles
Will not connect 30% of the time spins remain blank it is happening with more frequency frustrating and not acceptable
App starts, downloads new articles, can change tabs, but when clicking on article it won't open. Only get the wait symbol
Smart news not loading articles. Spins. Tired of this crapp. Removing it.
Why is smart news not working.? When I click on a article, it just spins and will not open article.
Every day, for 1-3 hours, don't get news. I wait and wait, but no further stories can be shown
Just get a spinning circle when I try to open an article.
When I click on an article it shuts off after a few sentences
Links to articles in Smartnews won;t connect -- just get a spinning circle of death. Usually several dozen at any given time
New articles gail to load
It won't load new articles! Says network is busy and failed to load every time I refresh. Uninstalled them reinstalled and now it has NO articles at all!
The network has been busy since 6am mst. No updates
Won’t download new articles. Deleted app and tried to reload app and now it won’t download app at all. What’s the problem?
It’s not updating, it’s not letting me comment or like articles. I tried signing out and I also tried rebooting my phone. It’s telling me also I don’t have Internet connection which isn’t true.
Smart news won't refresh. Still showing headlines from yesterday. When I try to refresh, it says network busy. Restarting my phone and changing from wifi to mobile data doesn't help.
New articles won't load.
New articles won't load.
New news not loading
Get "Failed to load" always when click "New articles" button.
New articles won't load
New articles won't load
Love smart news, big fan, recently won't down load articles on my Android phone. This problem began when comments pop ups were implemented. I'm very frustrated and disappointed
Suddenly I am unable to give feedback on SmartNews articles. Has this changed?
Cannot share SmartNews articles to Facebook.
Too many ads, annoying games displays which I have to wait to finish.
I can't access the articles. I can only read the headlines and post comments.
Smartnews continually stops loading articles selected leaving a blank screen....what is going on ?
I am having issues with stories not downloading and even with green arrow to open it does not work. I would say 70 per cent do not open up. I deleted the app before and returned hoping i was fixedbut now worse than ever. I have an Android Galaxy A51. Received new upgrade today. Problems persist..
I have an android phone and when I did your latest update I now can't see comments on articles or replies. How can this be fixed?
"For You" screen is blank. There was a downloading msg at top of app for weather, don't remember that. Other screens OK.
Top News screen is blank. All other screens on Smart News are working OK. Only Top News has the problem.
My page for top stories is blank but other pages are fine
Starting on June 30,my "Top" tab is blank. Just white space.
I cannot get several categories including top news. It only goes as far as covid.
For last 3 days, new stories won't load.
Smart news won't update.
New news stories are not there. Stuck on old stories.
Smart news app not uploading new stories
Keep check my internet my internet is working
Smart News not working past 4 days. What's up?
It's not loading and says it has a bug
Each time I try to open it shuts down
In the last few days app won't open, got message app has a bug needs developer to fix
It wont load at all
Smartnews won't load. I've tried uninstallimg and re-installing and it still won't work on my android phone.
As of tbis morning (june 4) smart news crashing on all phones and tablets. Clearing cache, reinstalling do not solve.
Smart news app won't load
I receive a message stating that a virus issue was found on this app. Can't log in to this app
Smartnews does not open. It crashes instantly when I select it. I have cleared cache, Uninstaller and reinstalled to no avail.
Smart news has been down for 3 days just goes blank when I click on it
Smartnews won't load. This problem just started today.
Smartnews app does not open. Just get message app keeps stopping.
Won't open app, says there is a bug that should be resolved when the creator provides a new update.
Smartnews not working on phone
The SmartNews app won't open. It just keeps blanking off the screen when I try to open it. This started happening just today.
This app won't open on phone. I cleared the data and cache and continues to crash
Smartnews not downloading after uninstalled
Top news not showing anything. All others working.
Top not working all others are fine
Top stories tab is not loading
Top news not loading
Am receiving all news excepting TOP stories
Top stories will not pop up on my screen
When I click on many articles I just get a blank white screen.
When I tap on any link nothing happens except getting a blank page
When I tap on a news link I get a blank page
Every single day you give me the option to choose NOT to see any articles about those idiotic, no talent Kardashians, and every day I let you know I don't want to SEE and am NOT interested in anything Kardashian. Yet the next day and everyday, there it is....AGAIN....over and over again, useless, uninteresting news of that idiotic family. You've got ONE MORE DAY to STOP or I'm deleting your app!!! Just a waste of space including them in my news feed.
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E-Mail: support@smartnews.com
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Privacy Policy: https://www.smartnews.com/privacy
Developer: SmartNews, Inc.
‼️ Outages Happening Right Now
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Mar 30, 2025, 11:59 AMa user from Bridgeport, United States reported problems with SmartNews : Crashes
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Mar 30, 2025, 09:51 AM
a user from Calabasas, United States reported problems with SmartNews : Crashes
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Mar 21, 2025, 02:12 PM
a user from Charlotte, United States reported problems with SmartNews : Not working
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Mar 20, 2025, 02:34 PM
a user from Anderson, United States reported problems with SmartNews : Crashes
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Mar 13, 2025, 01:53 PM
a user from Santa Fe, United States reported problems with SmartNews : Screen
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Mar 07, 2025, 10:28 PM
a user from Port Jefferson, United States reported problems with SmartNews : Not working
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Feb 24, 2025, 05:14 PM
a user from Raleigh, United States reported problems with SmartNews : Not working
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Feb 12, 2025, 08:20 PM
a user from Williamstown, United States reported problems with SmartNews : Crashes
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