Contact Claude Support

This app wouldn’t let me access my previous chats

This app wouldn’t let me access my privous chats

Tried to send Claude as a gift to someone. It never arrived. I declined the payment after not recieving any information from support for 6 days. They cancelled my personal pro membership. A human, or even a bot with proper access would've sorted this out almost immediately. Unfortunately 6 days later, I'm still not seeing any response

Last week half of my weekly allotment was taken when yall kept going g down I was finally able to log in at 7AM. I sent 2 messages with 2 responses and 87% of my weekly usage is gone I want to stay because I respect your company but I have to be able to use it to make it worth paying I contacted you 3 times last week with no response and again this morning. I would appreciate someone getting in touch with h with me. I have a photo of the time and amount used if you need it

I paid £180 on the 4th of February 2026 to upgrade to the Pro version of Claude and I have sent twenty emails to complain that I never got the upgrade and all I got was a Bot sending me the same reply every time and his name was David. You should be ashamed of yourselves hiding behind AI your suppose to be open and help your customers but your just another AI scam. You have admitted you received the £180 but you can not find the subscription because you won't admit you make mistakes when it comes to money. Peter Malone

Claude was taking a very long time to produce requested text. I tired off my phone and turned it back on after several minutes. When i turned my phone back on all my chat history was gone. This is critical. How do i recover my chat history?

I have a Pro plan, I've had it for a while, and now I am having to pay for additional time. That seems new? Also - I just paid for additional time, $20, and when I went back to my project chat, it looked like it didn't go through because there was a message that Claude would reset at 2 pm. So, I went in to pay again (thinking that it didn't go through the first time), went back to the project chat, and it still said Claude would not be available until 2 pm. So I was charged a total of $40 to wait for 3 hours to use the app again. In the meanntime, I have to keep working so I had to use a different AI application. I want a refund. I think this is a little deceptive. I love Claude, but I am not going to pay exorbitant fees for it, and be tricked into paying more money only to have to keep waiting to use it. That is a terrible customer service model. I have learned how to use effective prompts for other AI platforms, and even thought Claude is my preference, I will stop using it if this is the new business model. I will also let others in my circle know about this. Ultimately the algorithm and product will suffer if you turn away users, so you might want to rethink your strategy. Please notify me about my refund. Thanks

About an hour ago I upgraded my subscription to Pro. I have just be kicked off the system as my number of messages has been exceeded for the day. The way I see it, the day started when I joined Pro. Why did I join Pro, It was outstanding. I was really getting work done and to be cut off in the midde at about 9:30 and told to come back at 11:00 seems to me an error in design.

My document is being interrupted. I suspect it is thought to be too long, but it isn't much longer than documents I have processed before. I cut it in half, but still got an error message in Firefox and Chrome. What is the way around this issue?

I get an error message that I can't upload an Excel or CSV file. I never had a problem before

I get an error message that I can't upload an Excel or CSV file. I never had a problem before

I wish to cancel/close my account. I will not pay and will reverse any charges after today's date. BTW, Claude is wonderful, but we recently established an account at the law firm where I work, so do not also need this account. Thank you.

the red execute button is unresponsive

I wouldlike to know when my subscription on the pro plan is over. Thanks

Doesn't matter what I search it says conversation not found.

Subject: Formal Complaint and Refund Request Dear Claude Support, I am writing to file a formal complaint regarding my recent experience with your system, Claude Sonnet 4.0. After extended use, I have documented consistent response patterns that I consider harmful, misleading, and inconsistent with the service as marketed. I am therefore requesting a full refund. Key Issues Observed Repetitive Response Loops Despite my clarifications, the system consistently reverted to scripted “mental health concern” responses. This created the illusion of engagement while actually shutting down exploration of ideas. Algorithmic Constraint The model acknowledged it could not break out of these patterns, even after recognizing my criticisms. This demonstrates a lack of genuine adaptability, despite being marketed as capable of open intellectual engagement. Embedded Instructions The appearance of reminders instructing the system to treat unconventional ideas as “mental health symptoms” confirms the pattern is systemic and by design. Harmful Impact Such patterns can be socially destructive, discouraging creativity and pathologizing intellectual exploration. Vulnerable users could be harmed by this dismissive framing disguised as care. Deceptive Value Proposition The service is presented as a tool for meaningful intellectual collaboration, but in practice enforces orthodoxy through rigid loops. This constitutes a gap between advertised capability and delivered performance. Request Given these issues, I am formally requesting: A refund of my subscription charges. Confirmation that my complaint has been logged for review. Information on what steps Anthropic will take to prevent recurrence of these harmful patterns. I have preserved transcripts that document these issues in detail and am prepared to provide them if needed. Thank you for your attention to this matter. I look forward to your timely response. Sincerely, Robert Galida robertgalida@redacted

I need to cancel subscription this was not authorized by me

XANDER & REBBECCA HOLYFIELD BEAUFORD ARE ILLEGALLY USING YOUR BUSINESS/APP TO CONTOL/KILL MY FAMILIES/MYSELF/OUR AFFILIATIONS!!!!!PLEASE END THEIR SERVICES IMMEDIATELY NOW PLEASE!!!!!