Contact MyDiabetes Support
Company Name: DIABETES SOLUTIONS UAB
About: Navigating the world of diabetes? Whether you have diabetes or dealing with
prediabetes, MyDiabetes is tailored to guide your journey with precision. From
tracking your HbA1c and glucose levels to delivering meal guidance that suits
your tastes, we've got you covered.
MyDiabetes Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of DIABETES SOLUTIONS UAB
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit MyDiabetes Website
Privacy Policy: https://mydiabetes.health/data-protection-policy
Developer: Diabetes Solutions
Privacy & Terms:
https://mydiabetes.health/general-conditions/
Can I trust MyDiabetes app?
Protect your data and wallet. We investigate the developer's website (Mydiabetes.health), verify they're legit, and uncover hidden scams or complaints.
6 Most reported problems 😔💔
I did not even know we had the MyDiabetes app. My wife just informed me that you have been charging us $43.99 each month. We want to cancel our subscription and your charges. Do you have a phone number so I can call and cancel? Wayne Glenn wsglenn@redacted or text to 541.401.9373
Would like to cancel this service. I always have problems with trying to log in. It is not worth my time or money to continue.
I finally figured out how to close my account I did this the same day I opened it. I had a moment of weakness when I opened it. I am on disability for severe anxiety and depression. My doctor is adjusting my medication so sometimes I don't make smart decisions. I am so sorry for this. Will you please refund my $17.62? As I am sure you are aware SS disability does not allow anything extra in my budget. Thank you, Susan ID 557392
Deceptive Billing Practices & Poor Customer Support
by Nastiboiclic
I initially tried this app to help manage my diabetes, but it did not provide any real value in improving my condition. The trial period did not clearly state that the subscription would auto-renew, and they bill in three-month increments—making it easy to overlook. Worse, the charge was hidden in PayPal under a different name, making it difficult to identify who was billing me until I had to dig through my transaction history.
When I attempted to cancel before renewal, I was still charged. Their customer support is non-responsive, and when they finally did reply, I was told they do not issue refunds—even though the charge had just occurred yesterday. To make matters worse, they are an Australia-based company, making it nearly impossible to speak to anyone on the phone for support.
This app feels more like a scam than a legitimate health tool. Avoid at all costs.
There are so many better options
by MyGodILoveMyMac
If you do decide to evaluate this app do it quickly. You only have 24 hours to have the cost refunded. That info wasn’t published anywhere so by the time I decided it wasn’t for me on day 4 (which was really the first time I had a chance to sit down with it) they wouldn’t even bother free a partial refund, which was all I asked for. Literally ANY meal prep app is going to do a better job of helping you drill down your diet and if, like me, you use an insulin pump, MyDiabetes doesn’t support it. I know they say have it sync with Apple Health but it’s not the same thing. They have miles to go before this app is worth a darn. Deeply disappointed by the entire experience.
Disappointed
by Arbogastboys
This app is not worth its money. I downloaded it and have had trouble getting the correct meal plans, trying to update information and I keep getting error messages. I tried to update for meals I ate today and it kept saying there was errors. I want a refund and I don’t recommend this until the errors are fixed. I also have Gastroperisis and the meal plans listed would not offer a diet that is consistent for patients with this disorder as well as for type 1 diabetics. I get the impression it’s more for type 2 or pre diabetes. Very disappointed in this app. I had hoped it would have helped me with losing some weight. Oh well.
Have a Problem with MyDiabetes: Sugar & Meal Log? Report Issue
Why should I report an Issue with MyDiabetes: Sugar & Meal Log?
- Pulling issues faced by users like you is a good way to draw attention of MyDiabetes: Sugar & Meal Log to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a MyDiabetes: Sugar & Meal Log customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MyDiabetes: Sugar & Meal Log.
