Contact CONTOUR DIABETES app US Support

by Bike2k

There are so many areas where this app appears to be written by developers who have no idea about what diabetics need in an app. My top two complaints (and I've reported these and others to the Tech Support department over the phone) are the following:
- Entering long acting insulin can only be entered tagged to a BG reading. This is not how long acting insulin is used. It needs tone able to be entered as its own event. This problem was reported a long time ago and it's still not fixed. Come on guys and girls, this is not rocket science. I've been writing software for 40+ years... it ain't that hard!
- With the Contour Next USB, comments such as being sick, activity, time after meals, etc were entered directly in the meter. Now with the Contour Next One this has all been moved to the app. This means that I either have to carry something that runs the app so I can enter these comments immediately so I don't forget, or I have to write notes on paper until I can get to the app later to make my entries.

I get no sense of urgency from this company to get these problems fixed and there is no communication from them. I have 1 vial of test strips left and if I don't get some sense of forward progress I will be switching to a different BG monitoring system. Bye Contour, it was nice while it lasted.

by Yode75

Why can’t synced readings be deleted but manually entered ones can?
Ability to delete a synced reading needs to be incorporated.

follow up:
I called the number provided to inquire about this lack of functionality...the tech indicated a reading was unable to be deleted because it was medical information. That’s bunk... I informed him that it was MY medical information that I rightfully should be able able to manage. The likely possibility of an erroneous reading should be able to be removed. I also stated that the reading I wanted to delete was a reading of my wife ....she has a meter and thought it was malfunctioning so we used my meter to compare results. He stated the meter is meant to be a personal device which it is for all intended purposes....except for this incident. Additionally, there is no provision that prevents someone from using my personal meter without my knowledge (ie no access control). I also asked if it was taboo to delete “medical information” why does the meter begin deleting reading stories after 800 (by FIFO method)? It’s a application design flaw....straight up.

by Ipadpro17

The contour next one is advertised as having Bluetooth connection to our iPhones. Sadly this doesn’t just work like it should. Before using it you are required to register a new account. I don’t see why any account is needed - apparently it’s so they can take your data and store it in their cloud. Hmmmm, not thrilled about that at all. Still, you have to accept their terms and conditions and register to get to use what you’ve paid for. I’ve lost count of the number of times I’ve tried registering. Tried it using my iPhone and my iPad and it just DOES NOT WORK. I can’t get this app to reach confirmation before it complains. Yes I do have internet connection, and yes I’ve double checked all my data I’ve been required to provide. Can’t get in. That’s where the bait and switch comes in. Bated by the app that is not available. $20+tax. Very disappointed. No response from customer support.