Contact Diabetes Tracker Support

by BillLenz

New interface is clunky, too complex. Too easy to enter data and accidentally delete it. Reminders and buggy. Keeps adding 24 hours to target times causing reminders not to trigger. I am using my iPhone alarm to set reminders to test BGL after meals. Labels used to sort current to to the top and usual near it. Now there are a lot more labels but not sorted usefully so find what you want is a pain.
Glucose Buddy did the same thing a few months back.... took a perfectly good useful app and trashed the interface.
Am currently using the Classic option but data entry still clunky Hopefully these guys will fix this - the list of useful diabetes trackers like this one is short - This one and GB used to be among the best.

by Owndao

It is infuriating to see features that were free become subscription only. $9 a month???? Ill write my own tracker on a spreadsheet. Then I can track and graph “tracked” items like I’ve asked for for years. Very disappointing to see simple tracking of nutrients now costing money. This is a trend in many money hungry vendors today, charge a fee for obtaining the app and then demand absurd amounts of money for features that were free and cost the developer nothing. I can understand needing fees to pay for subscription services in order to provide certain features that cost the developer to supply but charging for previously free services that cost the developer nothing because they are services that once included for one item cost nothing for 100 of the same.
If this reflects the true cost of the application, it is certainly not worth $90 every year. Cashing in on diabetes is reprehensible.

by JTinSC

I use My Net Diary to track my blood sugar and insulin. But since the latest updates, the program has several major glitches. The most critical problem is that important nutrition data is not being calculated in the meal totals. The data is shown in the full description of the food, but the numbers are not loading to the meal screen. The problem is erratic and doesn’t happen with all foods. But as a result, my insulin doses have been off.
There are other issues that are minor and not health critical, but makes this app a pain to use.
I have been using this app for a long time and have even recommended it to friends. Until the programmers fix the issues, I would say, for the sake of your health, avoid this app.