Contact Sugarmate Diabetes Tracker Support
Company Name: Sugarmate Inc.
About: Living with Type 1 Diabetes, Simplified.
The Sugarmate app, an authorized
Dexcom Data partner, offers a modern solution to CGM via a wide range of
visualization tools and integrations to streamline your blood sugar management.
Sugarmate Diabetes Tracker Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Sugarmate | Diabetes Tracker. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Sugarmate | Diabetes Tracker. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Sugarmate Inc.
Verified email
Contact e-Mail: [email protected]
62.07% Contact Match
Developer: mySugr GmbH
E-Mail: [email protected]
Website: 🌍 Visit mySugr Website
57.14% Contact Match
Developer: Gluroo Imaginations Inc.
E-Mail: [email protected]
Website: 🌍 Visit Gluroo Website
56.67% Contact Match
Developer: H2 Inc.
E-Mail: [email protected]
Website: 🌍 Visit Health2Sync Website
Read 4 Customer Service Reviews 😭😔💔
I started having problems getting blood sugar readings from my Dexcom Sensor. I deleted sugarmate from my watch and that was a mistake because I expected to immediately reinstall but I can't. Can somebody talk me through this please. If a phone number would be better is 907 229-8283 which is also good for messages. Thank you
What happened
by Bears Fan In Berks
This was / is my go to app for checking my BG. All the data I need is right there. Sugarmate has been my faithful companion for the last 18 months or so. BUT a couple of months ago it started crashing, screen locking up ALL THE TIME. I log my insulin dosages in sugarmate rather than the dexcom app, but the operational issues with the app now make me consider switching to another platform. I really REALLY was hoping this situation would be resolved with the last update but I didn’t see any improvement even though the app was described with the somewhat meaningless action of “bug fixes”. It won’t be long and I’ll try something else, which I really don’t want to do but the app is now wasting too much of my time to keep going this way. My two star review is a combination of what the app is when it works properly - 5 stars, and what it is in its current state - 2 stars at best.
Loving this app!
by ShellyLargent
I was skeptical at first, having the Dexcom app already, thinking the two would be the same. However, after reading other embers of my FB groups having Sugarmate and liking it, I thought I would give it go. I can always delete it later... Not gonna happen! Totally love this app. I’m able to track everything I need to in one app. It’s able to connect to everything it needs to get as much info as possible. I am in love with the info tiles on the HOME screen. The only reason I didn’t give it a 5 star rating is because you do have to be slightly technologically intelligent to connect it a Watch or another device. It took me a little bit of time to get it to work, but now that I’ve got it set up, works great. And the readings showing up on my watch face are more consistent than the straight actual Dexcom app. Love it!
App keeps hanging or crashing with the latest updates
by 555-1212
The app has really gone down hill. It has been crashing more and more. I finally got to the point where I uninstalled and reinstalled the app to resolve the issues but the app is back to hanging/crashing again after 24 hours. The app is totally useless at this point. I would recommend not updating if you haven’t already. I’m running 2.6.9 on iOS 12.4.
Update: I narrowed the crashing and unresponsiveness down to the Apple Health connector. I have a *lot* of data in Apple Health that Sugarmate has to import. I reported the issue to the dev along with a stack dump from the app and the issue now seems to be resolved with the v2.6.11 release.
Have a Problem with Sugarmate | Diabetes Tracker? Report Issue
Why should I report an Issue with Sugarmate | Diabetes Tracker?
- Pulling issues faced by users like you is a good way to draw attention of Sugarmate | Diabetes Tracker to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Sugarmate | Diabetes Tracker customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Sugarmate | Diabetes Tracker.
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