RoundPoint Mortgage Servicing Reviews

Got a call at

Got a new one for my new

Job on the new phone and

I have had several companies manage our mortgage and this is the only one with a modern app that makes payments a super fast process.

I don’t find the loan calculator, it is important tool for any member to know the different scenarios. It assists you in budgeting your expenses based on your income. Indicate the total interest you will pay at the end of your loan term. It assists you in determining whether to increase or decrease the tenure based on your budget.

Paying my mortgage note has never been so easy, quick, yet, officiant. I am so pleased with RoundPointMortgageServicing. I only wish it had been implemented sooner.

Thank you for having RoundPointMortgageServicing , it’s user friendly and easy to navigate. Many blessings always.

The web portal does not allow any browser on macOS to change an account password, even meeting all criteria. I tried calling but couldn’t find my way through the machine answering service. Had to download RoundPointMortgageServicing just to change my password on the website. In lieu of that, here’s my bug report.

Excellent interface and easy to navigate the features. Very well thought!!!

RoundPointMortgageServicing is great to make monthly payments but even when it accepts my facial recognition I still have to put in my password AND even though my password is correct, it has made me change my password every time to get in! I’m running out of passwords!

Thank you for providing this new app. Making a payment is so easy!

I signed up for their App today and found it very easy to use. Good job, RoundPoint!

Thanks for RoundPointMortgageServicing the website was rough to use

Your site does not allow an amortization schedule or other information on individuals mortgage. Check out other sites for a comprehensive overview of mortgage information.

I submitted a payment and theres no record of it showing me late!!!

Easy to use.

Website were make payments most of the time don’t work very hard to make payments

App doesn’t consistently allow you to set up auto-pay, pay for additional charges, or contact contact RP directly.

Must change password too much.

App won’t let me pay bill. Now it won’t let me login or change my password.

I have been making payments for 3-4 weeks even called and spoke to a rep this week have confirmations and now my accounts stat delinquent !

I have enjoyed being serviced by ROUNDPOINT

This “button” doesn’t work.

There are things you can not do in RoundPointMortgageServicing (which is just a glorified webpage). Good luck trying to get help getting those things done. No way in the phone tree to get to a human. I’ve been waiting days for a response to my email inquiries. I may have to call my bank to try to stop Roundpoint from continuing to take my money.

Oh, and be prepared to be asked to enroll in paperless statements every single time you open RoundPointMortgageServicing .

Mortgage got sold to RoundPoint. Nothing but problems ever since the first payment last January. Just paid the late fee because they won’t remove it even though it’s their system that screwed up. If interest rates ever go down, we will be refinancing.

Take too long through the automated system to get to an actual person for assistance
Other then that it fine

Round Points loan app is very user friendly.

My bank sold my mortgage to these guys and I was able to make a payment without talking to anybody. Just download RoundPointMortgageServicing , fill out the requested info and bam your in. Payment made! Took less than 5 minutes.

They have misapplied my payments and refuse to fix the situation after three phone calls, the last to one of their supervisors. All three have admitted that I was current at the beginning of 2023 and they can see that I made all 12 payments in 2023 and say they are going to fix the problem. Yet the company still claims that I am a month behind in my payments. Do business with anyone but RoundPoint if you can!

I love how easy it is to make. Payment via the round table app. 😄

App is not user-friendly. Consistently kicks you out and makes you re-sign in with changes password. Difficult to access. Doesn’t save your payment information. The worst one I’ve had to use so far.

Such an easy app to use, always great with reminders.

Customer service stinks….i am a new customer and posted an online payment and immediately changed the date to come out of my account the very next morning but online system didn't update it and payment tried to come out 2 times and they haven’t refunded me the $30 as of yet. When rates go down I will be going to a new mortgage company. Have me the excuse that there is a 5 day rule change and manager gave no consideration to a new customer.👎

I have to reset my password EVERY SINGLE month & it requires a password you have not previously used. It always shows that I have not entered the correct password, even when I have saved my password & I am certain I am entering the correct password. It makes it a real pain to make my mortgage payment every month!

Three. Stars because I would like to schedule a payment without paying the mortgage

RoundPointMortgageServicing won’t accept special characters for passwords in done cases. Not very user friendly. Also customer service is bad. Wish I could go back to my old serviced Mr. Cooper which was 100 times better than round point. It had better payment options and a better app.

It's all good except I always have trouble with my password. I have to change it every month that I login to make a payment.

Awesome I’m so glad they made RoundPointMortgageServicing it makes it so easy to do my payments! Thank you round point community I had been asking for RoundPointMortgageServicing as soon as I got enrolled with round point.