Ascension One Status

Last Updated on 2024-07-17 by Ascension Health

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Common Ascension One Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Ascension One app on iOS and Android devices. Solve all Ascension One app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Ascension One iPhone Issues and Solutions

Ascension One iOS app crashes, not working, errors
Ascension One iOS app network issues
Ascension One on iOS has black/white screen

Ascension One Android App Issues and Solutions

Ascension One has errors/crashing/not working
Ascension One server network connectivity issues
Ascension One has black screen

Ascension One iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Ascension One app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Ascension One app crashes or not working on Iphone (iOS):

Close and restart the Ascension One app on iPhone
Update Ascension One app to the Latest Version for iOS
Uninstall and reinstall Ascension One iPhone app
Update your iPhone to the latest iOS version

Fix Ascension One on iPhone unable to connect to server/internet connection issues::

To resolve Ascension One network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Ascension One black/white screen (blank screen) on iPhone:

Follow the Ascension One iOS app troubleshooting guide Here →

Ascension One Android App Issues and Solutions

Fix Ascension One not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Ascension One app issues:

Force Stop the Ascension One App
1. On android, goto "Settings" » click Ascension One app. » click "Force Stop".

Update Ascension One to the latest version on PlayStore

Clear Ascension One App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Ascension One app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Ascension One.

Fix Ascension One unable to contact server/ Ascension One internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Ascension One » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Ascension One » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Ascension One on android.

Solve Ascension One black/white screens issue on Android:

Follow the Ascension One android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ascension Health, developers of Ascension One.

About this app

Find a doctor or location, schedule or manage appointments, message your doctor or care team, view test results and request prescription renewals – all in one place. With Ascension One, we’re connecting the dots with a new and more personalized account for managing care for you and your family. Note: Ascension One is only available in certain locations at this time. We look forward to continuing to expand access in the future. Register online at healthcare. ascension.