EyeView app not working? crashes or has problems?

EyeView Status

Last Updated on 2021-09-16 by Federation des Aveugles et Amblyopes de France

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Common EyeView Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot EyeView app on iOS and Android devices. Solve all EyeView app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

EyeView iPhone Issues and Solutions

EyeView iOS app crashes, not working, errors
EyeView iOS app network issues
EyeView on iOS has black/white screen

EyeView Android App Issues and Solutions

EyeView has errors/crashing/not working
EyeView server network connectivity issues
EyeView has black screen

EyeView iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever EyeView app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix EyeView app crashes or not working on Iphone (iOS):

Close and restart the EyeView app on iPhone
Update EyeView app to the Latest Version for iOS
Uninstall and reinstall EyeView iPhone app
Update your iPhone to the latest iOS version

Fix EyeView on iPhone unable to connect to server/internet connection issues::

To resolve EyeView network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix EyeView black/white screen (blank screen) on iPhone:

Follow the EyeView iOS app troubleshooting guide Here →

EyeView Android App Issues and Solutions

Fix EyeView not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent EyeView app issues:

Force Stop the EyeView App
1. On android, goto "Settings" » click EyeView app. » click "Force Stop".

Update EyeView to the latest version on PlayStore

Clear EyeView App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "EyeView app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch EyeView.

Fix EyeView unable to contact server/ EyeView internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click EyeView » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got EyeView » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch EyeView on android.

Solve EyeView black/white screens issue on Android:

Follow the EyeView android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Federation des Aveugles et Amblyopes de France, developers of EyeView.

About this app

Développée par la Fédération des Aveugles de France, l’application a pour vocation de sensibiliser le grand public au handicap visuel, en simulant les conséquences des principales maladies de l’œil (DMLA, glaucome, cataracte, etc…). Eye-View vous permet d’observer votre environnement sous différentes formes par le biais de la caméra de votre smartphone, en réalité augmentée et réalité virtuelle. L’application Eye-View est un outil de sensibilisation ludique qui vous aidera à comprendre et imaginer les difficultés des déficients visuels au quotidien. Expérimentez le quotidien de plus de 1,7 million de personnes en France atteintes d’une déficience visuelle !