One Medical Status

Last Updated on 2025-02-10 by One Medical Group, Inc.

I have a problem with One Medical

Are you having issues? Select the issue you are having below and provide feedback to One Medical.

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⚠️ Most reported problems ⚠️

Not working

66.7%

33.3%

24 hour clock ⏰

- The app doesn't make it clear that scheduling a remote visit and seeking the video chat option are different services.

- Scheduling a remote visit for simple medical device/prescription refill could cost hundreds of dollars.

- The app is not clear about what is included in the plan and what is not, leading to confusion and unexpected charges.

- The HIPPA law makes the communication portals more cumbersome and not necessarily more secure.

Common One Medical Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve One Medical network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the One Medical App
1. On android, goto Settings » One Medical » click [Force Stop]

Clear One Medical App Cache and Data:
1. On android, goto Settings » Apps » One Medical » Storage » click [Clear Data] option. This clears both data and cache.
2. restart One Medical.

On android, goto Settings » Apps or Manage Apps tab.
Click One Medical » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto One Medical » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch One Medical