Ubiquiti Portal Status

Last Updated on 2024-07-04 by Ubiquiti Inc.

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Common Ubiquiti Portal Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Ubiquiti Portal app on iOS and Android devices. Solve all Ubiquiti Portal app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Ubiquiti Portal iPhone Issues and Solutions

Ubiquiti Portal iOS app crashes, not working, errors
Ubiquiti Portal iOS app network issues
Ubiquiti Portal on iOS has black/white screen

Ubiquiti Portal Android App Issues and Solutions

Ubiquiti Portal has errors/crashing/not working
Ubiquiti Portal server network connectivity issues
Ubiquiti Portal has black screen

Ubiquiti Portal iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Ubiquiti Portal app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Ubiquiti Portal app crashes or not working on Iphone (iOS):

Close and restart the Ubiquiti Portal app on iPhone
Update Ubiquiti Portal app to the Latest Version for iOS
Uninstall and reinstall Ubiquiti Portal iPhone app
Update your iPhone to the latest iOS version

Fix Ubiquiti Portal on iPhone unable to connect to server/internet connection issues::

To resolve Ubiquiti Portal network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Ubiquiti Portal black/white screen (blank screen) on iPhone:

Follow the Ubiquiti Portal iOS app troubleshooting guide Here →

Ubiquiti Portal Android App Issues and Solutions

Fix Ubiquiti Portal not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Ubiquiti Portal app issues:

Force Stop the Ubiquiti Portal App
1. On android, goto "Settings" » click Ubiquiti Portal app. » click "Force Stop".

Update Ubiquiti Portal to the latest version on PlayStore

Clear Ubiquiti Portal App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Ubiquiti Portal app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Ubiquiti Portal.

Fix Ubiquiti Portal unable to contact server/ Ubiquiti Portal internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Ubiquiti Portal » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Ubiquiti Portal » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Ubiquiti Portal on android.

Solve Ubiquiti Portal black/white screens issue on Android:

Follow the Ubiquiti Portal android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ubiquiti Inc., developers of Ubiquiti Portal.

About this app

Welcome to the UniFi Portal – an intelligent companion app that seamlessly integrates with our UI Store, Community, and offers detailed Tech Specs at your fingertips. Powered by state-of-the-art AI technology, UniFi Portal is more than just an app; it's your personal guide in the expansive world of UI products and services.