Are you having issues? Select the issue you are having below and provide feedback to IBM Security Verify.
- Add account button placement inconvenient for iPhone X users
- Confusing instructions on which accounts to connect and how to enter information manually
- Some users unable to log in or scan codes
- Errors when scanning codes
- Delayed or nonexistent push notifications for authorization codes
I recently had to upgrade an Android phone and during the migration, the IBM Verify App, stopped working. Every time I try to connect to an account using the QR code, it fails with, "No authenticator found for that tenant".
Complete guide to troubleshoot IBM Security Verify app on iOS and Android devices. Solve all IBM Security Verify app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at IBM, developers of IBM Security Verify.
IBM Security Verify adds an extra layer of security to your online services. Two-step verification helps protect your accounts from the bad guys, even if they steal your password. With IBM Security Verify, you can confirm your identity with a simple yes or no, your fingerprint or face, or a secure one-time password right from your registered mobile device.