IBM Security Verify app not working? crashes or has problems?

IBM Security Verify Status

Published by IBM on 2023-10-09

IBM Security Verify adds an extra layer of security to your online services.
Two-step verification helps protect your accounts from the bad guys, even if
they steal your password.

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By Jae 2 years ago

I recently had to upgrade an Android phone and during the migration, the IBM Verify App, stopped working. Every time I try to connect to an account using the QR code, it fails with, "No authenticator found for that tenant".

Common dislikes about IBM Security Verify app

- Add account button placement inconvenient for iPhone X users

- Confusing instructions on which accounts to connect and how to enter information manually

- Some users unable to log in or scan codes

- Errors when scanning codes

- Delayed or nonexistent push notifications for authorization codes

Have a Problem with IBM Security Verify? Report Issue

Common IBM Security Verify Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot IBM Security Verify app on iOS and Android devices. Solve all IBM Security Verify app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

IBM Security Verify iPhone Issues and Solutions

IBM Security Verify iOS app crashes, not working, errors
IBM Security Verify iOS app network issues
IBM Security Verify on iOS has black/white screen

IBM Security Verify Android App Issues and Solutions

IBM Security Verify has errors/crashing/not working
IBM Security Verify server network connectivity issues
IBM Security Verify has black screen

IBM Security Verify iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever IBM Security Verify app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix IBM Security Verify app crashes or not working on Iphone (iOS):

Close and restart the IBM Security Verify app on iPhone
Update IBM Security Verify app to the Latest Version for iOS
Uninstall and reinstall IBM Security Verify iPhone app
Update your iPhone to the latest iOS version

Fix IBM Security Verify on iPhone unable to connect to server/internet connection issues::

To resolve IBM Security Verify network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix IBM Security Verify black/white screen (blank screen) on iPhone:

Follow the IBM Security Verify iOS app troubleshooting guide Here →

IBM Security Verify Android App Issues and Solutions

Fix IBM Security Verify not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent IBM Security Verify app issues:

Force Stop the IBM Security Verify App
1. On android, goto "Settings" » click IBM Security Verify app. » click "Force Stop".

Update IBM Security Verify to the latest version on PlayStore

Clear IBM Security Verify App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "IBM Security Verify app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch IBM Security Verify.

Fix IBM Security Verify unable to contact server/ IBM Security Verify internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click IBM Security Verify » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got IBM Security Verify » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch IBM Security Verify on android.

Solve IBM Security Verify black/white screens issue on Android:

Follow the IBM Security Verify android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at IBM, developers of IBM Security Verify.

100% Contact Match

Developer: International Business Machines Corp.

E-Mail: [email protected]

Website: Visit IBM Security Verify Website

82.61% Contact Match

Developer: International Business Machines Corp.

E-Mail: [email protected]

Website: Visit International Business Machines Corp. Website

About this app

IBM Security Verify adds an extra layer of security to your online services. Two-step verification helps protect your accounts from the bad guys, even if they steal your password. With IBM Security Verify, you can confirm your identity with a simple yes or no, your fingerprint or face, or a secure one-time password right from your registered mobile device.