Contact UniFi Design Support
Company Name: Ubiquiti Inc.
About: Welcome to the UniFi Portal – an intelligent companion app that seamlessly
integrates with our UI Store, Community, and offers detailed Tech Specs at your
fingertips. Powered by state-of-the-art AI technology, UniFi Portal is more than
just an app; it's your personal guide in the expansive world of UI products and
services.
UniFi Design Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit UniFi Portal Website
Privacy Policy: https://www.ui.com/legal/privacypolicy/
Developer: Ubiquiti Inc.
3 Most reported problems 😔💔
no dark mode
by Chadzilla3
Completely useless without dark mode. I can’t see anything on the screen, font is too thin/tiny, and I was unable to find any dark mode option.
Useless
by Boardr247
It wouldn't let me type what I wanted. When it finally would the answer I wouldn't be relevant. I believe I asked about 5 questions and 0 have been useful.
App is fine, could be WAY better
by 0xFACEBEEF
The Portal app is fine- it’s a genuinely pretty web view wrapper app. However, it could be so much more. The contents of the app are useful and more convenient than searching in Safari, but deeper integration would make this a 5 star app.
Please consider some of these ideas to increase personalization and cross-tab integration:
Store:
- add bookmarking to product pages
- add deeplink from store product pages to their specific Tech Specs tab page
- add push notifications as an option for back-in-stock product alerts
Tech Specs:
- Core problem: this tab is convenient, but it is too hard to *quickly* find the tech specs / doc pages for your exact model; adding some (re)discoverability features would 10x this tab
- add bookmarking to tech spec / doc pages, specifically so we can find those 4+ click deep docs again
- add folders for bookmarks, so we can group product docs by site/project/project planning/whatever
- add deeplink from tech spec / doc pages to a Store product listing page (if available)
- could even integrate with order history and prompt the user to bookmark docs for past and new purchases
The Community tab is great (it clearly has more native integration than the other tab). I haven’t used the AI tab.
Thank you for your work! I hope to see some of these features/concepts in the app in the future.
Have a Problem with UniFi Design? Report Issue
Why should I report an Issue with UniFi Design?
- Pulling issues faced by users like you is a good way to draw attention of UniFi Design to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a UniFi Design customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using UniFi Design.
