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⚠️ Most reported problems ⚠️

Not working
66.7%

Login
33.3%

problems reported in the last 24 hours

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Common Shokz Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Shokz app on iOS and Android devices. Solve all Shokz app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. Shokz iPhone Issues and Solutions

  2. Shokz Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Shenzhen Shokz Co., Ltd., developers of Shokz.




About this app

1) EQ Modes: Two EQ Modes available: Standard Mode with balanced frequency for listening to music and Vocal Booster Mode to enhance intermediate frequency for listening to audiobooks, podcasts, etc. 2) Multipoint Pairing: Headphones can be connected to two Bluetooth devices at once to achieve seamless switching between devices. 3) Switch Languages: Currently, OpenRun Pro offers four different language prompt selections: Chinese, English, Japanese, and Korean. 4) Firmware Upgrade: Update to the latest version of your headphones’ firmware to optimize headphone features and listening experience. 5) User Manual: this app App provides a detailed OpenRun Pro user manual so you can unlock the full power of your headphones and get answers to questions about your headphones, after-sales policies, and product support. 6) Headphones Information: Easily access important information such as your headphones’ battery life, product name, product model, serial number, and firmware version number. 7) Audio Controls: Easily control your audio, including going back to a previous song, playing/pausing music, skipping to the next song, and adjusting volume. 8) Brand Information: Visit the this app official website to learn more about our brand story and give us feedback at any time!