TrueLane app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Not working
48.2%

Connection
17.4%

Something else
15.4%

Login
14.4%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of TrueLane Problems 😠👌🔥

- Can't tell when driver needs to engage in defensive driving

- Shows driver on service road when getting on freeway

- No help when someone cuts driver off

- Could not get it to function no matter what was done

  67 Reported Issues: 😵🆘🛟🚨📢

Jeanne Uhl
2024-08-19

My truelane app seems to be stuck at a score of 46 when I have never dropped below 90 ever. My vehicle was in the shop for 6 weeks from May 26 to July 10. When I got it back my app showed 46 and it has not updated since then. I tried deleting the app and adding it back but that has not changed anything.

Mark T Wieber
2024-07-15

TrueLane no longer works for me. I tried to fix it but nothing worked for me. I am very disappointed. Mark

NancyConley
2024-07-04

Whyamigettingpenalizedforbraking?idonottailgateandceaseuptostopsignsandthisappwontletmespace!!

Robert Demmert
2024-03-02

My wife had to replace her phone. She tried reloading True Lane on her new Moto Play Android 12 phone before we found out True Lane won't work on Android 12 version phone. So she went back to the store and got a Samsung Galaxy A03S Android 11. When she gets to entering the 4 digit PIN sent, it says something like "This phone doesnt have the proper sensors". Please help. I have read all the FAQS.

Carl N.
2023-11-21

The TrueLane app is infuriating. Constant connection issues, not receiving activation codes via text, not receiving notifications its not working, stops working even after manual activation after calling The Hartford, only to be unenrolled for some unknown reason. When the backend sysetms at The Hartford don't receive any driving data, a surcharge is automatically applied to the policy. As the owner of the policy, I was never notified there was an issue (four phones have the app installed for four drivers)! -deleting and reinstalling doesn't help -requested activation code via app is never received -manual activation is required by calling The Hartford only to have it quit working again after a few days -ALL permissions are correctly set for notifications, location tracking, background app refresh, cellular data, motion & fitness sensor access, low power mode turned off, offload unused apps turned off. I'm an electrical engineer and know how to troubleshoot systems, settings, software, hardware, navigate through all the iOS menus and systems settings, yet the blame is put on me due to user error. I don't think so. It's the tail wagging the dog. The customer becomes the beta tester for their app, the app reports false negatives, the policy is automatically upcharged due to no driving data because the app is not working, push notification or text message is not sent to the phone in question, I'm not notified as the policy owner there's a problem until it's too late and forced to make many phone calls to troubleshoot, forced to pay an extra fee because TrueLane doesn't always work even though it's installed and many attempts to (re)activate it and triple checking settings.

Melissa Gomez
2023-11-07

I am not receiving a code when I try logging into Truelane

Gerald Allan Box
2023-10-31

the app says my phone does not have some of the sensors needed to run properly. i have a Galaxy a12 phone. i am with consumer cellular. Can you tell what phone i need to make it work. thanks Gerald Box

James Watkins
2023-10-29

I am a new customer and I was instructed to download and install this app on my wife's phone, as well as my phone. I enter mobile phone number, check the box agreeing to the Hartford Truelane program, and select Continue. I get the message Enter Code, but I have received no text message. I installed the app on my wife's phone, same exact issue. Please fix the problem, and don't raise my insurance rates because your TrueLane app is not working properly.

Anthony Haynes
2023-08-31

causing electrical, and steering issues since I've started using the app. No issues after I deleted the app!

Robert Jones
2023-08-11

Truelane has stopped working on the second driver on the policys Iphone. She drives this car less than 10% of the time and has not noticed it stopped working. I have driven the car twice in the lat 2 days with her phone and the app is not recording trips. How do I remedy this problem?

Ron Earps
2023-07-17

TrueLane is counting my golf cart as an auto . I live in a 55 plus home and drive my cart daily . I need my phone one.

Alan Ehling
2023-06-03

I get a message that says associate phone. There was a problem during association. It will not record my trips. It worked well for many months. I changed cell providers. I have a different sim card, is all that has changed.

Nasser Hooti
2023-05-16

How to change my username on android? Thanks

Lynn Weingarten
2023-03-25

The Truelane app has quit working for the second time in as many months. The app is again asking for me to sign in, the says my phone number is not recognized. Everytime this happens I get a billing update from Hartford increasing my insurance premium. Why does this keep happening and what can I do about it?

Angela Kirkner
2023-03-20

The app drained my battery so much that I had to uninstall it. It also wildly inaccurate. Showed me speeding (36 mph) in a 25 zone but in reality it is 35 speed limit. Consistently shows hard braking - even when coast up the stop and barely touch the brakes.

Craig Helm
2023-03-04

The Truelane APP does not log my travels, so you cancelled my discount! This app needs to be fixed and updated, especially since there are other users experiencing similar problems.

Jerry J. Antosch
2023-02-09

I cannot load app on my new phone. Says not compatible. Phone has Android 12 software. What phones are compatible?

Frank J Callies
2023-01-11

Can't load app on my phone not compatible. Which Android phones will accept upload of app?

Tim F
2022-11-21

I took two trips today that did not show up on my history.

THOMAS E SMITH
2022-11-15

I was in a ambulance to go to the hospital and you charge me with speeding! Please correct my Truelane account. Thank you.

David Castellon
2022-11-07

The app is tagging me for braking. Every light on the trip today, I coasted up to it. I have had the same problem before and I let the app lapse. There is some issue in how it records stops. I am being penalized for this and it could not be farther from the truth. Please straighten this out. Thanks, David policy # 55PHG806090

Rebecca Lynn Martin-Scull
2022-10-17

Truelane is not working It doesn't recognize my phone. I was in the Hospital with MRSA for 3 months. Truelane was not used during that time. Help plesse!

Deborah Karim
2022-10-15

True Lane no longer lets me access the app because it wants me to allow it to run without battery usage restrictions. I cannot afford to do that. In the past it would run without any problems until my battery was low (I think around 15%), then it would stop because my battery was too low. Now it just wants to continue to drain my battery until my battery is 100% drained. I did not authorize this change and will not be forced to allow unrestricted battery usage when I didn't have to in the past. I need access to True Lane and if I cannot get this issue resolved I will have to remove the app and stop participating in the service.

Nancy Dipaolo
2022-10-09

For a week I have been trying to log on and the site just keeps buffering and telling me I have the wrong password and I D. I have been using this site with the same password and ID for 3 months without a problem. The problem must be on your end. Please clear it up. This is very annoying.

Viswa Santhanam
2022-09-07

I installed TrueLane from the Hartford on my Android phone back in April 2022 when signed up for auto insurance from The Hartford. The current app version is 2.2.0 (150) and I run Android 12 on my Samsung. The app has major problems. It seems to be designed to run all the time, which is fine, except it dies after a while. I get the Android message saying the app has stopped responding and gives me three options: (a) Stop the app, (b) Wait, (c) Send feedback. None of them work! If you stop the app the message reappears in a couple of minutes. If you wait, the same result. If you try to send feedback the app goes into a coma.. never returns. Only way to kill the app is to force stop and if you do that, it never restarts even after the phone is restarted. You must uninstall and reinstall. And the woes start all over. I have called CS and they asked me to uninstall and install the current version. Even though I told them I have done it several times, I did it again to play along. Same version was reinstalled (no new updates in Play Store). The app works for a few hours to a few days and the problems start again. There seems to be two personalities to the app. One says TrueLane app is running, the other with a different icon says TrueLane is active. When the latter icon appears you can be sure the app is hosed and won't be tracking you. It also seems to have trouble when internet connection is lost momentarily, as in when I leave wi-fi area in my house and the internet access switches over to network data. I have seen the 'No internet connection' message from the app when this happens. Sometimes it recovers but at other times it dies or switches to the comatose version that is 'active' but not 'running'. If I didn't care for the discount I am supposed to get for good driving habits as measured by this broken app, I'd permanently uninstall it. From the other comments here, Hartford is getting a bad rap from this broken app. They should either fix it or go to another way of monitoring driving habits (as State Farm and others do).

Sidney Watkins
2022-09-06

I can not get the application to load... it keeps continuously spinning at the point of "please scroll down and read all of the following terms and conditions." I can't scroll down and the accept option does not work.

Richard Ames
2022-08-29

I worked with your agent and we were not able to get the truelane app to open. Can you help?

Regina Vasko
2022-08-28

The app is a disaster. 1) problem with access to location and motion data. Location is turned on. Motion doesn’t work: I select “ok”, it transfers me to settings (where everything is already set up), when I’m back to the app, motion is still off, continue button is inactive. Rebooted phone a million times - no effect. VPN is off. Cellular data for the app is on. 2) can’t log into the app in explorer. Doesn’t give any error message, the entry fields are simply back to blank. Before that the app simply didn’t start for 2 weeks. Came back on its own. What’s going on???

David G Steiner
2022-08-27

This truelane app contiually shows distractions when I have stopped, parked & exited the vehicle. I received 5 distractions recently after having arrived at work and was walking about in my workplace. Today, I received 3 distractions from two locations where I had parked to go in to conduct business and then 3 while in a manual car wash spraying off my once again...parked vehicle. I can't believe my insurance discount relies on such an inaccurate app.

David G Steiner
2022-08-27

This truelane app contiually shows distractions when I have stopped, parked & exited the vehicle. I received 5 distractions recently after having arrived at work and was walking about in my workplace. Today, I received 3 distractions from two locations where I had parked to go in to conduct business and then 3 while in a manual car wash spraying off my once again...parked vehicle. I can't believe my insurance discount relies on such an inaccurate app.

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Developer: The Hartford Fire Insurance Company




About this app

this app® is a free smartphone app available to auto insurance policyholders from The Hartford in select states who are enrolled in the this app program.  TrueLane uses the sensors in your phone to automatically measure how you drive.  The safer you drive, the better your potential Renewal Discount will be.