Contact Liven Support

by Marie CP

I am very disappointed that I purchased this app and am requesting a refund. You can only complete items once every 24 hours. That seems absurd for a paid app. My schedule changes daily and I never know when I’m going to have free time, so for instance, I didn’t get to work in the app until after 11 pm last night. I assumed it was fine since it was still yesterday but it’s now tomorrow and I’m still unable to move on and if I want to be able to complete items during the day rather than after 11pm every night, I have to skip today all together. The only reasoning I can deduct from this is that you want users to be forced to renew their memberships to get thru the material, so you ensure they can only do so much at once. This feature alone was enough to cause me to pursue a refund.

In addition to that, the app is also lacking in features. For a paid app, there should be a lot more content and resources. The mood options are limited and I cannot go back and look thru any of my mood journal entries or course assignment submissions. This further supports my theory that this app is just a money grab.

I think this is a good starting idea; I don’t think it’s ready to be a paid app. It does not deliver what it promises and it’s limited content and capabilities is very frustrating and much more representative of a free app.

by Tenntacool

I got Liven thinking it was going to be a good supplement to another goals-oriented app I use. The ads I saw made Liven seem like it would help you create routines based on quiz answers, but instead of sending a routine or information about your quiz results as promised, the quiz dumps you into a paywall to use the app. I was naive enough to pay for access thinking it would show me my personalized results in the app. Instead, the app turned out to be disappointing; at least in the procrastination section, the user does the heavy lifting to populate daily goals, and the suggestions are extremely limited, and none of the exercises feel personal or even slightly aligned to the quiz that funneled me in. It’s so similar to other apps I’ve given up on that I decided to cancel the subscription an hour in, but was told by customer service that they don’t give refunds for “personal reasons” (aka not feeling that the app delivered what was advertised). No free trial and the amount of effort Liven put into their funnel instead of into the app itself… I’m waving the red flag in hopes that people who really need help with goals and mental health won’t end up in my situation. There are way more apps out there with more considerate and robust features and onboarding.

by CeruleanGoddess

If I could give negative 5 stars I would! I never do reviews but I’m at my wits end and want to protect others from their corruption! I told the company I never authorized charges and they REFUSE to compensate me. After I sent them an email, they responded about not refunding me, but right afterwards, they are now trying to charge me AGAIN! This is only 2 business days later!! (last charge was Friday of last week new charge appeared today, Tuesday)$60 each time! I don’t have the app on my phone and never used it!!! It’s not even under my app subscriptions in my iPhone (their link directs you check under iPhone subscriptions). They are frauds and thieves and causing a hardship and refuse to help me! I will never recommend them to anyone. Don’t fall for their scam!! I had to cancel my card and go jump through so many hoops to try and protect my money. They have even made another attempt I was able to block, so that would have been a total of 4 unauthorized charges within a 3 weeks time span! 3 of the 4 were within LESS THAN ONE WEEK apart! STAY AWAY! I am reporting them to BBB and may need a lawyer because I don’t know when it will all end. I can’t afford $100’s of dollars every week for something I NEVER used and NEVER authorized!