Contact Grounds Support

by ITBPEG

I would like to say that this is the middle of February and I have been trying to get in touch with the customer service department since the third day in January. I have tried emailing I have tried so many different ways to reach out to get help and I have not heard anything back. Keep in mind that we are now going on the eighth time I have tried to get in touch with them. also, when I was able to successfully get in for a whopping one hour to look at the app, I was severely disappointed, because not only is there only one home workout… But the workout is not one that comes with modifications, nor abilities to get in contact with anybody if you have any questions. The way that this app what came out of the gate was that it was going to be such an inclusive and helpful one and it has not lived up to that at all . But most of all… You cannot get in touch with anybody at this freaking organization. Do not waste your time. Now all I have to do is figure out how to cancel that and of course… Still can’t get any customer service.

by Kickash5280

I paid for the introductory rate only to realize the app is like a peloton app that did not allow you to enter your personal workouts or create plans for yourself amongst other things. I reached out within minutes of purchases after realizing this doesn’t encompass anything I need in a fitness app, bad UI/UX experience and they told me they don’t give refunds even though I had cancelled and deleted my membership already. I’m out $70+ and will have to dispute with my bank. This is poor business practices that they’re stating they can’t refund due to their terms and conditions…even when I reached out within minutes after purchase. Unfair and don’t support this. I wouldn’t expect this from a company Heidi created. It’s not like I messaged you after hours or days or weeks after having the app, it was minutes.

by Cof101

I went all in and pre ordered this app mainly because of all the incredible women involved in the making of this app. I also was prepared to pay the price for the app because it’s a one stop shop for everything you need.
My problem with the app is the unfortunate difficulty using the app. Mainly the period tracker being an issue. Navigating the workouts can be frustrating especially if you have a home gym.
Now as of lately there was an update that completely cleared all data that had been saved. As someone who relies on the cycle tracker to ensure I don’t get pregnant and know when my period is, I’m incredibly frustrated and disappointed that all my info is gone.
I will try to continue to utilize the rest of the one year subscription that I already paid for. Hopefully they won’t clear all the data again.