On Status

Published by On AG on 2024-04-16

Be on the inside track. The On app is here to help you customize your shopping
experience.

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Have a Problem with On: Shop Shoes & Apparel? Report Issue

Common On Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot On app on iOS and Android devices. Solve all On app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

On iPhone Issues and Solutions

On iOS app crashes, not working, errors
On iOS app network issues
On on iOS has black/white screen

On Android App Issues and Solutions

On has errors/crashing/not working
On server network connectivity issues
On has black screen

On iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever On app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix On app crashes or not working on Iphone (iOS):

Close and restart the On app on iPhone
Update On app to the Latest Version for iOS
Uninstall and reinstall On iPhone app
Update your iPhone to the latest iOS version

Fix On on iPhone unable to connect to server/internet connection issues::

To resolve On network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix On black/white screen (blank screen) on iPhone:

Follow the On iOS app troubleshooting guide Here →

On Android App Issues and Solutions

Fix On not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent On app issues:

Force Stop the On App
1. On android, goto "Settings" » click On app. » click "Force Stop".

Update On to the latest version on PlayStore

Clear On App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "On app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch On.

Fix On unable to contact server/ On internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click On » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got On » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch On on android.

Solve On black/white screens issue on Android:

Follow the On android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at On AG, developers of On.

33.33% Contact Match

Developer: Nike, Inc.

E-Mail: [email protected]

Website: Visit On Website

About this app

With your account, you'll be the first to know about fresh colors and the latest fits – plus, exclusive access to promotions and new launches. You’ll also have access to exclusive promotions and limited edition products. With your preferences and info securely stored, checkout is a breeze (much like our lightweight running gear). Plus, it’s a seamless shopping experience from start to finish. It'll even make suggestions based this app what you love. (All as speedy as your personal bests. The this app app is here to help you customize your shopping experience. Our app helps you shop shoes, apparel and accessories from anywhere. Shop key pieces from previous seasons. You can easily track or manage your orders, all in one place. The this app app. To make it more tailored to your interests and needs. To make it more personal. And quick. Be this app the inside track. Well, speed is our thing, right? They never go out of style. Ignite your spirit through movement. Download today.