JLab Reviews

by Greyishbird

I have this app earbuds and wanted to tweak the audio. JLab has no option to recognize my earbuds, they are already connected and won’t recognize them and the only thing that works is the shop so they can sell you more earbuds. They made sure the store front worked but absolutely no basic functionality for what would be helpful for the product you already gave them money for. Wouldn’t recommend this product at all and this is the icing on the cake.

by Oliver Daniel Hernandez

I tried to pair my earbuds BY this app and I did what the instructions and it did not work I tried to close my tab I tried everything yet still did not work surprising right JLab is horrible never get if you have jlabs

by ZombiesAttack

Wanted to change my earbud controls but the pops aren’t supported

by Ellen Meow

I have the this app mini’s and I can see that they are on JLab , and even though they are connected to my phone and working, JLab doesn’t seem to register that they are connected at all. I can see based on other reviews that I am not alone.

App seems great so far so I hope this can be worked out and fixed!

by MisukiMoyuki

I have my earbuds connect to my phone while JLab says to connect your earbuds to your phone, I literally cannot use JLab and I just want to change the stupid button presses they choose to use as the default, because it’s stupid that one side does much better than the other side with the button presses

by Rebmitt

I have the this app minis and I can see they are in JLab , and even thought they are connected to my phone JLab doesn’t register they were connected at all. I then went on to reach out to this app, they were entirely unhelpful don’t waste your time on JLab.

by XWilbur8895x

I just paid a hundred dollars for the this app Studio pros ANCs and on the box it says I can connect it to JLab but now I am seeing it’s not a compatible model. For anyone that has is thinking of buying this app Studio Pro ANCs just don’t unless these jokers bring back eq compatibility for them.

by Bombosticsideeye

JLab won’t work and every time I use this I have to fully disconnect them. The earbuds also have to be factory rest so it will connect to JLab . JLab is also really glitchy. Whoever made JLab please fix this!!!

by Debbieciupak

I have gone round and round on JLab. I paired and unpaired my earbuds and the software still doesn’t show them. For the life of me I cannot figure out how to use JLab.

by Djeiuchbelaf

I have ANC ear bud and it doesn’t work idk if it’s because they don’t have the gen one but I pick the gen 2 cuz it look like the one I have.

by Cdugsjjwcm

Add it please bro its the one pair I have 😭 I got these last week and and i love them but I wanted to custom them but I can't when are they going to be added

by Maverick-is-good

Tried connecting my earbuds and I didn't remember when I bought them but I didn't think it mattered and then had issues connecting my Air ANC gen 3 earbuds and had even emailed customer support with no response, I was so disappointed once I waited over a week with no response from customer support to where it's been a couple months before I decided to write this review just to say how disappointing and useless JLab is

by RomeNotTheCity

I get JLab and I'm super excited because I can finally customize my earbuds that finally started working again and I find out the model I have is not there. I don't even think it is coming out cause there is only two news ones coming out. (My model is GO air) Also my earbuds randomly stopped working one day and just started working again (for about a month now) but are more choppy. I don't really have hope in this. :(

by CNK2020

Hey! I have bought from this company a few times to buy the Go Air Pop earbuds. They are my favorite earbuds from this app. I have owned the first pair for quite some time and the packaging included a brochure that advertises this specific app for additional customizations. There was NOTHING available for my earbuds.

Time skip to after the first pair finally gives out and I buy another pair, packaged the same, and is advertising the same app in the same brochure.

How is it that you can create new models, create support updates for those models, and not focus on updating all of your other models (maybe even INCLUDE what SHOULD be there)?

Shouldn't you just discontinue the model production if nothing has been or ever will be done with the models?

by Tittymanjones

I’m so absolutely astonished that JLab doesn’t even have all of THEIR OWN BRAND OF EARBUDS SUPPORTED IN THEIR OWN APP. It’s been at least 9 months of my exact pair of earbuds not being supported on JLab because I’ve found forums of other people upset they can’t use JLab to adjust the earbud settings.

This is just sad and embarrassing you can’t give your customers the rounded experience you say you can provide.

by Vuhlture9999

Went to JLab to see if I can customize these newly Go Air Pops to tune the sound but of course it isn’t supported and hasn’t been for quite some time now after some research i’ve done. It’s like this company doesn’t even care about the consumers who spends their money on this product. Truly sad to see.

by Mr.Ohboy

There’s no point in making an app, if it won’t support all of your products 🤦🏽‍♂️…

by ThornyBoi

I try to open the settings for my earbuds, and it keeps closing and opening it by itself.

by 818-917-2185

JLab itself I cant experience because they don’t support all of their devices. Please add this app Jbuds Air Icon

by Dan G 17

Not only does JLab not support the headphones the headphones themselves don’t even work properly, never get this brand they sell janky headphones your better off going with another brand.

by Xrubber Duckyxi

Has a lot of different earbuds but the air sport earbuds please fix or add

by Jlab Mini

App works as intended. Earbuds sound like scratched cd

by Johnsuzy

I just spoke to your product support line regarding a recurring (now 6 pairs) problem with your this app JBUDs air ANC gen 2 earbuds. The problem, as I was assured by the support person, is a known defect, cannot be repaired and will receive store “credit” with proof of purchase. That is all well and good, but I stupidly bought 4 additional pairs that have not even been used and I am assured by support will have come to have the same problem. You (this app) need to know that the published fix for this factory reset problem in your website ‘help’ does not work. I have wasted hours of my time assuming you would not intentionally publish a known defective solution to what I know now to be a known defective product. This indicates a morally bankrupt corporate mentality. If your corporation even exists, you should be ashamed to work for it. I have no intention of spending a penny to mail defective products back now totaling $300.

by 19jr88

When I bought my ear buds, the manual that came with them claimed I could use JLab to customize the equalizer. But JLab doesn’t even have support for them yet.

by Fishyoboy-_319

I can’t find my GO air pop in my school you need to get it done by today pls

by DrewBP

Continuing to sell your products without fixing your apps is just downright fraudulent. How can a company of this size create not one, but TWO apps that don’t work with the hardware they’ve developed? You know there are literally thousands of coders and programmers available in the job market to help you with these exact issues, right? Quite frankly I’m a little upset with Apple for allowing such unfinished, inoperable dreck to take up space in their store. this app buds are fine, but don’t advertise them as a “pErSoNaLiZeD aUdIo ExPeRiEnCe” if the personalization software DOESN’T WORK

by Jgjfuzyfyfy

Can you guys please put the this app air wireless ones because I literally cannot even control the volume at all the eq doesn’t even make it louder through JLab it’s like why do you have to have the pro and not just the reglular

by Gf6fydyryccyc64t5f

I was super excited to finally pair up my earbuds to my phone but the model I have was sadly not on JLab (I have the go airs) which was weird because the model I have came out in 2020 (four years ago) and is still not on JLab so please fix this or I might as well go looking for my earbuds from four years ago

by Annoyed Man0298384772

There isn’t an option for me to pair the this app Studios Pro in JLab

by Aiden Cline

I have a pair of Jbud Air Sports I was trying to EQ after a firmware update. Turns out I can no longer EQ my earbuds due to the fact anything I try to change results in an ear piercing ringing. Thanks this app for nearly costing me my hearing.

by BladerStrikes_1

JLab still hasn’t been updated since the air pop haven’t been available since

by MichaelB331

Bought the GO Air Pop due to the product saying it supported EQ settings. Their app doesn’t even support said product….

by Man You Got A Point Here Lol

An absolute failure of an app. It seems the only real use for this is as a customer touch point to buy more this app products.

by Renee7799

They don’t have the this app go air pop model:( it doesn’t say they will be adding it anytime soon either so these headphones are not compatible with JLab .

by Holyshizbatman

I love the headphones but am not thrilled with the developers support continuing to say “it’s coming soon “ . At this point just say it’s not supported.

by Car123!!

I just purchased the Go Air Pop. JLab doesn’t support it.

by Smoke Dat 420

I have owned these earbuds for 3 months and still no app support.

by Hush Man 44

Where tht at cuh it’s been months cuh drop the stuff cuh ong cuh id drop every one of u ppl cuh if yall don’t drop ts.

by Starbeatle39759

None of my headphones are compatible even my gaming headphones

by Your Local Aiden

when i press ‘earbuds’ to connect to my this app/JBUDS GO AIR POP it didn’t show at all it only showed ‘JBUDS AIR SPORT GEN 3’, ‘JBUDS AIR ANC GEN 2’, ‘JBUDS AIR PRO’, ‘JBUDS AIR PRO ANC’, ‘EPIC AIR SPORTS ANC GEN 2’, and ‘EPIC AIR ANC GEN 2’

none of then looked alike, it was shorter, designed differently (of course) and inside did not look alike, i would like to update my headphones if it did need to. please fix this

by Tickle-me-pickle

I’ve tried forever. I’ve watched every video I can, clicked every FAQ link and there’s no way to connect the earbuds to JLab . Don’t waste your storage space on this. The earbuds themselves are amazing, but don’t advertise an app that doesn't even do anything.

by Jenrob73

Never got past the pair airbuds stage. None of the screens above are viewable. I click on the airbuds that I have and nothing happens after that.
Bummer.

by Go Tard

When it comes to the headphones there is only one option

by Jfjffhdhdhdh

JLab doesn’t work at all. Been stuck at the “connect your device” page for over 20 minutes. The reviews don’t lie. Developers only respond to positive messages and don’t fix any genuine issues.

by Sjejxiwncuwjdjcud

Don’t buy because it will not connect to any of your earbuds no matter what you do with it. Very bad app and I don’t suggest even buying the earbuds because unless you can get JLab working your earbuds will have unfixable bugs that are extremely annoying.

by To Overrated Jdnxjexhcdnz

It does NOT work at all every time I’ve connected them to my phone and then I’ll go back to app and it doesn’t recognize I’ve connected them and plus your videos are outdated

by Meraki_studios

Just as it sounds. Opened JLab with my earbuds connected, registered them, clicked on the “earbuds” option then clicked my specific earbuds and the screen is stuck. Doesn’t do anything. I’ve been hearing awful things about JLab and these earbuds too. Regret this purchase. They don’t even charge properly.

by ArtsyAntics

I only have the this app Go Air Pop earbuds and they aren’t compatible with JLab which is insane. I mean audio in the earbuds are great but I wanted to customize the audio input and can’t because my this app isn’t in JLab 👎👎 why have an app for this brand and not include all of the ear buds I’m not buying new ones just for this

by Storeboughtdirt

Despite JLab being recommended in the manual, this model not supported. I rarely give low ratings, but JLab is entirely useless for me.

by Ahysbtsb

I tried connecting my jbuds air pop but when I clicked on them to pair it would give me the scanning option.

by Nnnnn8899

JLab won’t recognize my earbuds so that I could use it to tweak the audio highly disappointing

by HonestReview0419

I have the gen 2 not the first gen, JLab wont recognize them at all. I unpaired them, paired them back as JLab tells me to do so, and nothing. App is under developed

by Excellent But One Problem

i tried to connect my this app JBuds ANC and when i click that i was trying to connect them it said scanning then it popped up the instructions to connect it which i already did and nothing happened it just kept bringing me back to the connection step that i already did

by CBP0229

Pure junk… plain and simple.

by Sallysue_22

Downloaded both this app apps, neither will connect to device despite being connected on Bluetooth. I want to customize the sound but I guess I’ll just have to tap 3x to change to one of the 3 options instead of having option to customize. I paid $20 for them so I’ll keep them, DESPITE JLab being absolutely misleading and pointless.

by Bnm.curt

The quality of the sound and product is fair however JLab is a fraud. Downloaded both apps and they don’t work. Step your game up this app

by Bohemian Rhapsody

I agree with the other reviews that say it's fraudulent. it says it was updated three days ago and it still doesn't have any of the audio settings and preferences the website, literature, and JLab preview shows!

it has very little functionality other than leading you back to you their website to shop for more products.

the pairing function is mostly redundant, since iphone automatically detects Bluetooth devices

by Bentonmaru

Can’t set left JBud Mini touch on hold functionality to None. It always needs a value instead of Null/None. Please fix because the JBud Mini is too touch sensitivity and I would like to set it to none.

by IJS77

Seems good but they didn’t have JLab accessibility for my earbuds (go air pop) which is stupid because why can JLab work for some earbuds but not mine; stupid.

by Ffdhdydg

I like the IDEA of JLab but not all the earbuds sold by the company are on JLab . For example the this app Sport buds (just the regular ones) aren’t on there.

It would be a good app if they added all the products to JLab .

by Mr Awsmeness

JLab is heavily disappointing. I had received one of the first generation sports earbuds, and they’re not even compatible! All there is are the 3rd generation and the ANC Sport earbuds. I know for a fact through looking through their whole store that there are so many more makes and models of different earbuds and headphones. Please update this fully so it supports every single type of earbuds and headphones. This would make purchasing and using so much better than people returning their headphones for compatible ones or just plainly buying the ones that work. It would help a lot, please take this into consideration.

by Aadfcchh

I love these headphones the sound quality and the touch is nice but I can’t get it to connect to JLab so I can customize I
Them from my phone I have the go air sport

by Ezra_Garcia

Please put every type of ear buds in JLab

by Htoothsnt

How can I increase my microphone volume its so hard to find out

by Daner294

Hi I have a problem JLab doesn’t work very well what I mean is it doesn’t detect my earbuds even though they are connected

by SteelZachattack

Please make the this app go air pop compatible

by Sphilex2_ttv

It’s a decent app but it doesn’t support my headphone from this brand

by V23WasTaken

I got JLab thinking it would have support for my headphones, the Studio Pro. I feel misled, as the headphones section's thumbnail is the Studio Pro, but JLab has no support for it. Only thing that works is the shop, so you can buy more products. 3/10, misleading and money hungry.

by Osera917

Please make it so that I don’t have to turn on “be aware” every time I use the earbuds! They should remember my settings from previous use. It would be even better if I could turn on “be aware” with touch controls. I use my earbuds at work and like to be aware of my surroundings while listening to podcasts.

by Sean35

When will this happen?

by Coolgamer1800

Where is the this app go airs?

by CyborgKing200

I used to use Jlsb Jbuds Air ANC, and recently I switched to using the Studio Pro ANC headphones. I found that the Studio Pro ANC model does not work with JLab . Please add it.

Thank you.

by Ze5

I just got my mm earbuds and am using the phone app a lot because I haven’t dialed in my favorite settings or gotten the hang of the touch controls yet. It would be nice to be able to use the controls on my Apple Watch as well

by BenJrG

Well the earbuds work great but they don’t connect to the this app app to be able to fully customize sound my earbuds are Jbuds Air ANC 1st Gen I believe and the only ones there is the 2nd gen so please help and fix this PLEASE!!!!!

by SDW066

I like the Jalb earbuds. I have the Air and Air mini’s. I probably have six pairs. I bought for the grandkids but they think another is better but come and get mine when visiting because JLabs last longer. I like that so I use JLabs. But, the only issue I have is. If I am not right at my phone and I touch one to adjust or take one out. It calls random people. I use the minis at night and that is so embarrassing. I wish to cut voice assistant off but not sure how. That is my only complaint but is a big one. Otherwise I love this app earbuds. I get twice the length of charge or more than with other very expensive ones. Which I do have and do not use for that reason I wear the minis to bed and still have play when I wake up. Can you please make this to adjust. Thank you.

by Camtam7

I got the headphones today and it connected to my phone just fine but won’t connect to JLab so I can adjust transparency and sound

by Turnbobby14

I received the JBL Vibe Beam and was going to connect them to JLab , but the Vibe Beam isn’t an option even though the setup in the manual says you can. Hope this is changed soon. Love JLab with my JBud Air Gen2 earbuds.

by Cvcfvcgv

very excited for go pop air support to come i got these headphones like a week ago and love them and the i found out there was an app for this app hoping to see support soon

by Anjellito

Maybe the the reviewers aren’t the smartest cause JLab work quite well for me. And, I’m not very smart. 👍👍

by Jesus Is King 4141

When are they coming to JLab ?

by Musicenjoyer8

I wanted to use it on my this app go air pops but i didnt find them so please add them

by Aluu133

I have a the mini JBuds, and JLab connected to them right away. I don’t know if they fixed the issues mentioned in previous reviews or not. I did have the ear buds playing music when I started up JLab . They might need to be out of the case to connect to JLab . I do like JLab , it’s simple and easy to navigate.

by Twin_Starlight

I genuinely don’t know what everyone else is talking about saying JLab doesn’t work, my earbuds connected on the first try and all the settings were easily adjustable. Great app!

by EncinitasDad

I love JLab! There are a lot of people complaining it doesn’t work but that’s because they can’t read and/or don’t pay attention. As long as your product works with JLab it’s amazing.

Easy to pair, awesome way to customize your sound eq, and fast performance.

I even changed the name of my product on JLab and the same name showed up on every other device! A subtle feature that was cool to see and shows that this app thinks of everything!

by In Doing Your Mom

Dispite the bad reviews JLab actually works connect all of my earbuds almost instantly it’s responsive and the tuning is pretty simple a solid 5 stars.

by Budman6654

I didn’t know what to expect but I have to say I’m not disappointed. The sound control is great and now I can adjust everything I need to. Good job this app.

by Foxey22d

Thanks for adding go air pop

by Books For Her

I’ve loved using JLab for my JBuds mini earbuds. For a $39 product it’s crazy to be able to adjust EQ Settings, pass through and even set decibel levels.

by Bill_B

this app earbuds are great out of the box, but JLab lets you customize the controls to your liking.

You can choose how many times it takes to adjust volume fast, forward tracks, etc.

by Bill&Ted

Love that pith left and right touch controls are fully customizable and can adjust to my preference.

Unlike all the negative reviews, the description DESCRIBES WHICH PRODUCTS IT IS COMPATIBLE WITH! All the one stars are from people with non-compatible products.

by Dhdvshsbs

Got my ear buds today and JLab came in handy to customize my presets for touch controls

by Legalneans

Awesome app awesome earbuds works perfecly and the sound system. OMG it's amazing

by TheMacjedi

Being able to control the EQ EXACTLY, change which gestures do which actions, and I no gerät with these is great! One bug has to do with some disconnects from JLab while adjusting, but for an overall great product? I am positive they will fix it. Great job fixing the older bugs!!

by Twofoldpath

Finds the headphones and was able to update firmware on iOS with no issue. Have been able to set a detailed custom EQ and remap the touch controls to my liking. All working well and has allowed me to make these sound natural and makes them a great value. JLab is essential for them, especially the EQ, which is critical for me.

by Techs29452

It’s a nice app to control my headphones with and it works very well. I was wishing it had a widget option so the controls are right on the home screen. I hope to see this option within the next few updates.

by Panchito Munoz

I feel like JLab is nice for such cheap earbuds. I don’t know why so many people are complaining.

by Slightly Impatient Person

just wondering how much longer until the update