CA DMV Wallet Status
Are you having issues? Select the issue you are having below and provide feedback to CA DMV Wallet.
problems reported in the last 24 hours
17 Reported Issues: 😵🆘🛟🚨📢
App reported it needed to refresh my data. Refresh opens "Processing Data" message screen. Says "This will only take a brief moment". Still running, showing "Processing" hours later.
After unlocking, the app is stuck on "Processing" and it does not go anywhere. It's been like this since last night.
I am registered. The button to take a photo will not display on iphone SE 2020. Therefore cannot take photo of my license.
App reported it needed to refresh my data. Refresh opens Processing Data screen and runs never completing the refresh
App says “requires refresh”. After clicking refresh, the app goes into an endless “processing your data” mode.
THE APP SAYS I NEED TO REFRESH AND WHEN I TRY IT DOESN'T DO ANYTHING.
at 4 am today, I was prompted to Refresh my CA DMV. It just spins and still says refresh required. As of 10 am
Can not advance through the process. There’s no Next tan to move through the pages
There seems to be no way to scan my license and add it to the wallet. After hitting "I want to enroll remotely" and "continue" on the "Adding DMV issued Mobile DL/ID to the Wallet" screen, the next screen has no buttons visible on it. There are two sections of text, "Verify DMV Issued Card" and "Tips for a successful capture," along with a small question mark button in the upper right that does nothing. The text looks like it's been cut off, so presumably there is a button somewhere below and off-screen. This makes this screen a dead end with no way to scan a license. Android version 12 on Galaxy Note 10
On my iPhone 14 the button to take the photo of the license is not accessible.
Cannot scroll down to reach start button so as to take picture
When trying to take biometric image, i keep getting Error Code 403. Which is I guess connection issues. Now when I try to open the app. I get message app is undergoing Brief Maintenance.
Cannot scroll down to reach start button so as to take picture
In the process to scan my drivers license, I cannot get the continue button to work. Therefore, I cannot get the the scanning process
No button to take picture
Section of app where you photograph your license will not allow you to click the start button.
Section of app where you photograph your license will not allow you to click the start button.
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Common CA DMV Wallet Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot CA DMV Wallet app on iOS and Android devices. Solve all CA DMV Wallet app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at California Department of Motor Vehicles, developers of CA DMV Wallet.
Designed with California's diverse population in mind, the CA DMV Wallet open-source platform uses state-of-the-art encryption algorithms and security technologies to combat fraud and reduce identity theft while improving privacy, transparency, and access for all Californians with a smartphone. You can also enroll in the TruAge program via the Wallet Marketplace to purchase age-verified products at a corner store near you (starting with select pilot locations in California and expanding nationally). Californians now have a secure way to present their driver’s license or identification card using their smartphones via a Mobile Driver’s License (mDL) digital credential. California DMV Wallet gives you the control of the driver’s license data you share with others. For example, when buying age-restricted items, CADMVWallet can confirm you are of legal age without having to share your birth date or address. The Wallet will soon be supporting online identity verification for government and commercial applications. With mDL in your CA DMV Wallet, you can breeze through the TSA queue at the airports using your phone. Important note: While the mDL can be used as an official state-issued ID, per the pilot scope approved by the California legislature, you must still have a physical driver’s license or identification card with you.
