CA DMV Wallet Status
Published by California Department of Motor Vehicles on 2023-12-21 Now live in Pilot Phase – California DMV Mobile Wallet
Californians now have a
secure way to present their driver’s license or identification card using
their smartphones via a Mobile Driver’s License (mDL) digital
credential.
California DMV Wallet gives you the control of the driver’s
license data you share with others.
Are you having issues? Select the issue you are having below and provide feedback to CA DMV Wallet.
problems reported in the last 24 hours
Reported Issues: 17 Comments
By Tom Wagner 3 weeks ago
App reported it needed to refresh my data. Refresh opens "Processing Data" message screen. Says "This will only take a brief moment". Still running, showing "Processing" hours later.
By Anna Nicholas 1 month ago
After unlocking, the app is stuck on "Processing" and it does not go anywhere. It's been like this since last night.
By Rodney Sharp 2 months ago
I am registered. The button to take a photo will not display on iphone SE 2020. Therefore cannot take photo of my license.
By Richard P Larriva 3 months ago
App reported it needed to refresh my data. Refresh opens Processing Data screen and runs never completing the refresh
By Joseph Klinger 3 months ago
App says “requires refresh”. After clicking refresh, the app goes into an endless “processing your data” mode.
By BOBBIE MITCHELL 3 months ago
THE APP SAYS I NEED TO REFRESH AND WHEN I TRY IT DOESN'T DO ANYTHING.
By JOHN EDGAR ORVIS 5 months ago
at 4 am today, I was prompted to Refresh my CA DMV. It just spins and still says refresh required. As of 10 am
By Kathy Orsburn 6 months ago
Can not advance through the process. There’s no Next tan to move through the pages
By Timothy Aric Kelley 7 months ago
There seems to be no way to scan my license and add it to the wallet. After hitting "I want to enroll remotely" and "continue" on the "Adding DMV issued Mobile DL/ID to the Wallet" screen, the next screen has no buttons visible on it. There are two sections of text, "Verify DMV Issued Card" and "Tips for a successful capture," along with a small question mark button in the upper right that does nothing. The text looks like it's been cut off, so presumably there is a button somewhere below and off-screen. This makes this screen a dead end with no way to scan a license. Android version 12 on Galaxy Note 10
By Wendi Aghily 7 months ago
On my iPhone 14 the button to take the photo of the license is not accessible.
By Charles Decuir 8 months ago
Cannot scroll down to reach start button so as to take picture
By Zatanee Maes 8 months ago
When trying to take biometric image, i keep getting Error Code 403. Which is I guess connection issues. Now when I try to open the app. I get message app is undergoing Brief Maintenance.
By Gary Donovan 8 months ago
Cannot scroll down to reach start button so as to take picture
By Cecil Dunagan 8 months ago
In the process to scan my drivers license, I cannot get the continue button to work. Therefore, I cannot get the the scanning process
By Tim McGinty 8 months ago
No button to take picture
By Charles 8 months ago
Section of app where you photograph your license will not allow you to click the start button.
By Robert 8 months ago
Section of app where you photograph your license will not allow you to click the start button.
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Common CA DMV Wallet Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot CA DMV Wallet app on iOS and Android devices. Solve all CA DMV Wallet app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at California Department of Motor Vehicles, developers of CA DMV Wallet.
100% Contact Match
Developer: California Department of Motor Vehicles
E-Mail: [email protected]
Website: Visit CA DMV Wallet Website
72.73% Contact Match
Developer: State of Louisiana
E-Mail: [email protected]
Website: Visit State of Louisiana Website
Designed with California's diverse population in mind, the CA DMV Wallet open-source platform uses state-of-the-art encryption algorithms and security technologies to combat fraud and reduce identity theft while improving privacy, transparency, and access for all Californians with a smartphone. You can also enroll in the TruAge program via the Wallet Marketplace to purchase age-verified products at a corner store near you (starting with select pilot locations in California and expanding nationally). Californians now have a secure way to present their driver’s license or identification card using their smartphones via a Mobile Driver’s License (mDL) digital credential. California DMV Wallet gives you the control of the driver’s license data you share with others. For example, when buying age-restricted items, CADMVWallet can confirm you are of legal age without having to share your birth date or address. The Wallet will soon be supporting online identity verification for government and commercial applications. With mDL in your CA DMV Wallet, you can breeze through the TSA queue at the airports using your phone. Important note: While the mDL can be used as an official state-issued ID, per the pilot scope approved by the California legislature, you must still have a physical driver’s license or identification card with you.
