CA DMV Wallet app not working? crashes or has problems?

CA DMV Wallet Status


I have a problem with CA DMV Wallet

Are you having issues? Select the issue you are having below and provide feedback to CA DMV Wallet.



⚠️ Most reported problems ⚠️
Something else
34.0%

Not working
26.4%

Crashes
15.1%

Connection
13.2%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
H
Hershall Birden Sr:

[Solved] Completed the update and now the app says startup completed with and that is where it sits

C
Chuck Cummiskey:

Stuck trying to start up

W
Won Seo:

After clicking refresh, still pending

📋 18 Reported Issues:

K
Kevin Voecks 2025-04-14

Stuck on “Startup Completed” even after deleting and reinstalling. Restarted obome too.

T
Tom Wagner 2024-04-22

App reported it needed to refresh my data. Refresh opens "Processing Data" message screen. Says "This will only take a brief moment". Still running, showing "Processing" hours later.

A
Anna Nicholas 2024-03-25

After unlocking, the app is stuck on "Processing" and it does not go anywhere. It's been like this since last night.

R
Rodney Sharp 2024-02-19

I am registered. The button to take a photo will not display on iphone SE 2020. Therefore cannot take photo of my license.

R
Richard P Larriva 2024-02-14

App reported it needed to refresh my data. Refresh opens Processing Data screen and runs never completing the refresh

J
Joseph Klinger 2024-02-08

App says “requires refresh”. After clicking refresh, the app goes into an endless “processing your data” mode.

B
BOBBIE MITCHELL 2024-02-06

THE APP SAYS I NEED TO REFRESH AND WHEN I TRY IT DOESN'T DO ANYTHING.

J
JOHN EDGAR ORVIS 2023-12-16

at 4 am today, I was prompted to Refresh my CA DMV. It just spins and still says refresh required. As of 10 am

K
Kathy Orsburn 2023-10-25

Can not advance through the process. There’s no Next tan to move through the pages

T
Timothy Aric Kelley 2023-10-14

There seems to be no way to scan my license and add it to the wallet. After hitting "I want to enroll remotely" and "continue" on the "Adding DMV issued Mobile DL/ID to the Wallet" screen, the next screen has no buttons visible on it. There are two sections of text, "Verify DMV Issued Card" and "Tips for a successful capture," along with a small question mark button in the upper right that does nothing. The text looks like it's been cut off, so presumably there is a button somewhere below and off-screen. This makes this screen a dead end with no way to scan a license. Android version 12 on Galaxy Note 10

W
Wendi Aghily 2023-09-22

On my iPhone 14 the button to take the photo of the license is not accessible.

C
Charles Decuir 2023-09-06

Cannot scroll down to reach start button so as to take picture

Z
Zatanee Maes 2023-09-06

When trying to take biometric image, i keep getting Error Code 403. Which is I guess connection issues. Now when I try to open the app. I get message app is undergoing Brief Maintenance.

G
Gary Donovan 2023-09-05

Cannot scroll down to reach start button so as to take picture

C
Cecil Dunagan 2023-09-04

In the process to scan my drivers license, I cannot get the continue button to work. Therefore, I cannot get the the scanning process

T
Tim McGinty 2023-09-04

No button to take picture

C
Charles 2023-09-04

Section of app where you photograph your license will not allow you to click the start button.

R
Robert 2023-08-25

Section of app where you photograph your license will not allow you to click the start button.

Showing 1-18 of 18 reported issues:

Have a Problem with CA DMV Wallet? Report Issue






  Contact Support

Verified email ✔✔

E-Mail: dmvcpdboss@dmv.ca.gov

Website: 🌍 Visit CA DMV Official Website

Privacy Policy: https://www.dmv.ca.gov/portal/privacy-and-security/

Developer: California Department of Motor Vehicles




‼️ Outages Happening Right Now

  • Apr 15, 2025, 09:15 PM

    a user from Los Angeles, United States reported problems with CA DMV Wallet : Not working

  • Apr 05, 2025, 02:33 PM

    a user from San Jose, United States reported problems with CA DMV Wallet : Login

  • Apr 03, 2025, 11:40 PM

    a user from Oakland, United States reported problems with CA DMV Wallet : Not working

  • Mar 31, 2025, 03:22 AM

    a user from Patton Village, United States reported problems with CA DMV Wallet : Connection

  • Mar 30, 2025, 07:17 AM

    a user from San Mateo, United States reported problems with CA DMV Wallet : Login

  • Mar 29, 2025, 04:04 PM

    a user from South San Francisco, United States reported problems with CA DMV Wallet : Not working

  • Mar 22, 2025, 04:06 PM

    a user from Ojai, United States reported problems with CA DMV Wallet : Not working

  • Mar 17, 2025, 03:41 PM

    a user from Bellflower, United States reported problems with CA DMV Wallet : Not working

  • Mar 15, 2025, 03:31 PM

    a user from Huntington Beach, United States reported problems with CA DMV Wallet : Connection

  • Mar 09, 2025, 05:05 AM

    a user from San Pedro, United States reported problems with CA DMV Wallet : Not working

  • Started 10 minutes ago

    Tarteel

  • Started 13 minutes ago

    Tribel

  • Started 16 minutes ago

    TSC&Me

  • Started 21 minutes ago

    wedotv

  • Started 32 minutes ago

    Salams

  • Started 33 minutes ago

    WordPal

  • Started 39 minutes ago

    Partiful