Contact CA DMV Wallet Support

by Dkde007

Wasn’t stupendous on iPhone 13 and iOS 16, but now won’t even load gets stuck on login screen. It’s not super useful even when it works since it can only be used at a few airports and with age verification systems that I doubt anybody uses. Other states are implementing the Apple wallet version which is functional in almost all use cases.

Update: still lousy app. You need to delete it and reinstall if it is installed automatically after upgrading phone. Won’t read my license. Like credit cards in Apple wallet you shouldn’t have to start from square 1 when updating phone just validate that it is really your phone. Ca dmv really missing the boat here.

by K0m4n1337

Don’t understand why the state decided to come up with their own app instead of just leveraging the existing ID features in Apple Pay.
App development is crazy expensive especially for the amount of security features needed to prevent a counterfeit digital ID.
And all that money seems to be a waste because this app has turned out to be so bad that I’ve had to uninstall, reinstall, re verify, and re download my ID multiple times.
Shame really, my ID card is really the only thing I don’t have a digital copy of a this point, but a decade after its introduction Apple Pay still can’t replace my physical wallet because our state wants to trailblaze their own technology.

by Western Electric 302

I downloaded MDL, and was planning on testing it on my upcoming trip through an airport listed as mDL-enabled TSA airport. As my (bad) luck would have it, on the morning of my flight, the first 30 days had just passed, and the wallet requested a refresh. Every time I tried to refresh, it gave me an error message. No dice on the test. This went on for weeks. I assumed it may have been a temporary problem, so I kept repeating my attempts. Always an error. I submitted a report, but never heard anything (although I did get a request to rate their “response” about a month later). I wasn’t able to get beyond that error, so at that point, I considered the app to be unusable, at least for me. I deleted it and downloaded it again, and used it on another TSA adventure. This time it worked, though I’m dreading passing the 30 day mark and encountering that error once again. I’ll update this if the refresh works this time!