Contact ScanSnap Home Support
Company Name: PFU LIMITED
About: [What is ScanSnap Home?]
ScanSnap Home is an application that enables you to
operate the image scanner "ScanSnap" from your smartphone or tablet easily and
conveniently.
You can save scanned images in your smartphone or tablet, and
share them with other apps or cloud services.
ScanSnap Home Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: scanners@ml.ricoh.com
Website: 🌍 Visit ScanSnap Home Website
Privacy Policy: https://www.pfu.ricoh.com/global/privacy/
Developer: PFU Limited.
Privacy & Terms:
https://www.pfu.ricoh.com/global/scanners/scansnap/sscloud/#tab-b-04
3 Most reported problems 😔💔
Unable to connect to ix500
by Jgfaughnan
I have been using legacy ScanSnap but it now locks up when you sync to OneDrive. So I tried this version. It doesn’t connect to the ix500 at all.
Expensify Connection Broken
by Klsgd6
Just says “missing connection” when attempting to do from iOS smartphone or Mac. Unclear who or how to contact support. Virtual agent just said “sorry.”
Could not connect
by Augsburg57
We’ve used our ScanSnap ix500 for years connected wirelessly on our home network to my MacBook Pro laptop and an iPad. Unfortunately, the ScanSnap Home App could not find our ix500 on our home network using my iPhone 13 Pro Max (with latest iOS updates). The app is too poorly constructed to resolve whatever conflict is causing the problem.
Have a Problem with ScanSnap Home? Report Issue
Why should I report an Issue with ScanSnap Home?
- Pulling issues faced by users like you is a good way to draw attention of ScanSnap Home to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a ScanSnap Home customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ScanSnap Home.
