I like it for the breakfast club, but the UI is confusing, everyone seems confused. Level up an old loyalty app was much easier to use, you could scan anytime and payment and rewards would apply automatically. Here you have to check in before placing an order, then it’s a whole confusion if you are or aren’t paying with this app. If you are they have to enter a code. And then every time the cashier completes the transaction you then have to also complete it on Blackbird . It doesn’t make sense. I also have received receipts days later, and am never sure if I just paid with my credit card or via this app. So far no restaurants have any rewards program yet, and even if they did I don’t see a way to find out. I don’t know how to use my Fly, why can’t it just be points.
They also did not respond to any of my questions via social.