Myse Status

Last Updated on 2024-08-05 by jacques perche

I have a problem with Myse

Are you having issues? Select the issue you are having below and provide feedback to Myse.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with Myse - Musée Marmottan Monet? Report Issue

Common Myse Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Myse app on iOS and Android devices. Solve all Myse app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Myse iPhone Issues and Solutions

Myse iOS app crashes, not working, errors
Myse iOS app network issues
Myse on iOS has black/white screen

Myse Android App Issues and Solutions

Myse has errors/crashing/not working
Myse server network connectivity issues
Myse has black screen

Myse iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Myse app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Myse app crashes or not working on Iphone (iOS):

Close and restart the Myse app on iPhone
Update Myse app to the Latest Version for iOS
Uninstall and reinstall Myse iPhone app
Update your iPhone to the latest iOS version

Fix Myse on iPhone unable to connect to server/internet connection issues::

To resolve Myse network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Myse black/white screen (blank screen) on iPhone:

Follow the Myse iOS app troubleshooting guide Here →

Myse Android App Issues and Solutions

Fix Myse not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Myse app issues:

Force Stop the Myse App
1. On android, goto "Settings" » click Myse app. » click "Force Stop".

Update Myse to the latest version on PlayStore

Clear Myse App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Myse app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Myse.

Fix Myse unable to contact server/ Myse internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Myse » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Myse » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Myse on android.

Solve Myse black/white screens issue on Android:

Follow the Myse android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at jacques perche, developers of Myse.

Verified email ✔✔

E-Mail: contact@myse.museum

Website: 🌍 Visit Myse Website

Privacy Policy: https://myse.museum/politique-de-confidentialite/politique-de-confidentialite-application-myse

Developer: MYSE-Corp

About this app

Grâce à l’application gratuite this app, vous pouvez composer votre propre catalogue de visite tout en consultant le détail de chaque œuvre. Ne prenez plus la peine de photographier les œuvres au musée, imprimez-les ! Téléchargez l’application avant de débuter votre parcours et laissez-vous guider.