Postbank Status

Published by Postbank - eine Niederlassung der DB Privat- und Firmenkundenbank AG on 2023-12-13

We are taking an important step towards the future: We are renewing our IT. We
have also completely redesigned and programmed the Postbank app for you: The
Postbank Finanzassistent becomes the Postbank App.

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Common Postbank Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Postbank app on iOS and Android devices. Solve all Postbank app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Postbank iPhone Issues and Solutions

Postbank iOS app crashes, not working, errors
Postbank iOS app network issues
Postbank on iOS has black/white screen

Postbank Android App Issues and Solutions

Postbank has errors/crashing/not working
Postbank server network connectivity issues
Postbank has black screen

Postbank iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Postbank app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Postbank app crashes or not working on Iphone (iOS):

Close and restart the Postbank app on iPhone
Update Postbank app to the Latest Version for iOS
Uninstall and reinstall Postbank iPhone app
Update your iPhone to the latest iOS version

Fix Postbank on iPhone unable to connect to server/internet connection issues::

To resolve Postbank network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Postbank black/white screen (blank screen) on iPhone:

Follow the Postbank iOS app troubleshooting guide Here →

Postbank Android App Issues and Solutions

Fix Postbank not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Postbank app issues:

Force Stop the Postbank App
1. On android, goto "Settings" » click Postbank app. » click "Force Stop".

Update Postbank to the latest version on PlayStore

Clear Postbank App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Postbank app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Postbank.

Fix Postbank unable to contact server/ Postbank internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Postbank » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Postbank » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Postbank on android.

Solve Postbank black/white screens issue on Android:

Follow the Postbank android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Postbank - eine Niederlassung der DB Privat- und Firmenkundenbank AG, developers of Postbank.

100% Contact Match

Developer: Postbank - eine Niederlassung der Deutsche Bank AG

E-Mail: [email protected]

Website: Visit Postbank Website

About this app

As a bank, we assign top priority to data protection: We remain transparent and protect your data against unauthorised access by third parties. We’ll regularly extend the functionality of Postbank in the next few months. We protect your data! We have also completely redesigned and programmed the this app app for you: The this app Finanzassistent becomes the this app App. this app App enables you to keep your finances under control. We are taking an important step towards the future: We are renewing our IT. See all your accounts at a glance and how much money you currently have available. Execute secure all your banking activities whenever you are on the road. Anytime, anywhere, on smartphones with iPhone or iPad. You really liked this app’s Finanzassistent? But we are working daily to ensure that the new this app app convinces you more and more. We are glad to hear that. Just wait and see – you will like your new this app App even more with each update. Maybe not everything is as you’d like it to be at the moment. Further details on data protection are available in the notification section of the this app App or here in Postbank Store under “Privacy Policy”.