UH MyChart Reviews

I have children that I’ve ask to have their information connected to my account. It has never happened nor was there any type of response to the request.

For an app that is suppose to make things easier & quicker, UHMyChart doesn't even come close. Notifying the tech dept. is a joke & no help. UHMyChart continually says error when trying to do anything. I also use the Cleveland Clinic app. The difference & experience between using CC app vs. UH app don't even compare. Using the CC app, I can log on, request med refill & log out in about 1-2 minutes. The UH app, at minimum takes 15-20 minutes to try & get anything to work, if you can ever get it to work. Whomever is in charge of your app/it/technical dept. should really find a different career as its clear from UHMyChart they either are clueless on how to make it properly work or just don't care.

One of the providers on my care team is not listed. There is no way for me to add that provider, nor is there a way for me to contact tech-support. Since my provider requests that we communicate through your app, there is no way to contact him when I have an urgent need. your system does not work.

I get these alerts on my email to tell me I have an update in my chart. It links me to some my chart link that I cannot access. Then I go into my other my chart and find that there’s really nothing there for me to look at. it never shows my upcoming appointments. Sometimes I can see the results of tests so that is helpful. Otherwise I find UHMyChart. Very useless.

Why does it have to be so difficult to get in touch with a physician or even receive a call back?
Why must test results be entered in your chart but NO ONE has the courtesy to call you to discuss?? I have been waiting over a month for a call. I am not a physician. I need someone to call me to discuss.
I am sure there are many people like me who would love to go back to discussing your health with a physician.
University Hospitals needs to improve their quality of care.

UH doctors actually used the platform. They’re split between that and FollowMyHealth. I see a lot of specialists, and no one uses this. I was initially excited that UH had finally grown their app big boy pants and got MyChart like the Cleveland Clinic, but I was wrong. Have all UH doctors/departments use this, then I’ll change my review to 5 stars. This stuff is why UH gets looked down on by potential patients, aka their paying customers.

I have received a message to review my after visit information today, I hadn’t seen my dr or called his office, another time I received a message from an office I’ve never been to, I’m very concerned about my medical information being compromised, is this system even secure?

UHMyChart is terrible. It sends me notices to make appointments for services and providers that I already made or have already gone to. Some of the messages disappear after reading them and you can’t go back to review them. If they are there somewhere, UHMyChart is too difficult to navigate to find them. My wife was sent a notice to get a liver bile duct biopsy. She was having breast cancer surgery and she had to argue with the doctors office that she didn’t need it. The doctor said “ you don’t need that”. Then why is it in my chart? It is the worst app. The only thing worse is that UH is cashless. During breast surgery my wife got prescription pain pills and we were required to pay for them by credit card at the time of surgery. It was 42 cents! 42 cents on my credit card! I had 42 cents in cash but they would not take it. So stupid. Whoever is making these app and payment decisions doesn’t actually use them or they would use some common sense when implementing.
Now UHMyChart wants me to put in a nickname and anything I put in is already taken no matter what ridiculous word I put in! Screw this!

I was excited UH a was getting with the program with a more modern health app but this version of MyChart leaves a lot to be desired. Disappointed there’s no way to export your results into Apple’s health app, there’s a trove of information I’d love to be able to share with my other apps. Other health systems have their MyChart apps able to do that, UH has it disabled. UHMyChart is also very quick to sign me out - I have to re-authenticate and sign back in every 5 minutes; frustrating when you’re in the middle of writing a message to your provider.

I have been having a problem with UHMyChart since the start. I try to send my doctor a message and UHMyChart just stalls. I have to hit the “back” button 2-3 times before it brings up the proper messaging page.

It is confusing and never up to date with all of your appointments
Also it does not have the gps option to the doctors office like the follow my health app did
They took something good and made it worse

Have been going to my ob/gyn doctor for years
Just opened this UH app wanted to send note to my ob/gyn doctor. Said I have NO doctors listed so can’t send note. Called your hotline they too could not figure out why. Told me to call her office direct, than why have this site

I’m thrilled that UH finally moved to Epic. However there are several annoyances in the UH flavor of MyChart.

First, please do away with the -3- splash screens at *each* opening: first, to allow location (which is already saved by default in iOS/iPadOS settings; next, the need to click “login” to get to another page; and third, the need to click “login” for the final time to actually process the password or Face ID request to get into the chart.

UHMyChart is slow to load in general and often fails to load, particularly at one key point: upon opening the message center, there is a several second to almost full minute period during which nothing appears. Sometimes, it times it entirely fails and then reverts itself to the main page.

Further, there’s a glitch tied to the message center: it is not possible to compose a (new) message until all of the existing messages (inbox) load. Thus, users must wait—and if the inbox fails to load (as above), then it’s impossible to compose any kind of new message.

Please deploy a/more CDNs, get rid of the 3 splash screens, and fix the message center problem. There’s potential here!

I was in the hospital over the weekend and sent my doctor a message with questions about follow up and symptoms. I sent the message on Sinday and it is now Wednesday and have heard nothing… crickets. I left Cleveland clinic because I had heard good things about UH but now I am wondering if I made a mistake in doing so. My doctor at CCF always messaged me the same day and even CALLED me when I had a question. You’d think that if someone puts chest pain and atrial fibrillation on a message that the doctor or SOMEONE would contact them on a reasonable amount of time. Five days is u acceptable… and still NO ANSWER.

Cumbersome to navigate in UHMyChart. I can’t find my heart Dr. In UHMyChart and have to use a second app just to keep his appointments and information. Not really all that great!

It would be great if the links the hospital sends me for my my charts would actually open and not error out everytime. When I click them to open my charts from the email they send me it errors out so I have to hunt down what I guess they may be sending me. Also it’s weird that I can not reply to my doctors when they send me an email. South west general you could communicate through email very easily and UHMyChart does not allow responding . There a lot of issues that you would think in 2024 they would have fixed and it seems very old school to me when advanced technology is avail. I would also love it if all the bills were in one place and I could just simply pay them all at once if need be but I have to click back and x out and restart so many things just to find a bill to pay

I tried to make the appointment with podiatrist, scheduled it for a virtual date in June.
I was told an email was sent to my email address. About the appointment but I never received the email now I cannot find any record of the appointment made on my chart app.

My future appointments are NOT showing up and there are no instructions on how to link accounts for my family members. There was no number to call for help that I could find and I wanted to get this set up ASAP

When it works, UHMyChart is great. I love being able to pay through UHMyChart , see all the notes and after visit summaries, and use all the features of MyChart. It’s extra helpful when you want to check something right before an appointment or at the pharmacy.

However, lately, anything I click on opens on an “internal server error,” which is a bit frustrating. Will update my star rating when this issue resolves.

Switching to UHMyChart has been sad. I can’t communicate with my doctors until after I have a visit with them. Only some of them appear on my schedule. Some of my docs I only see once a year but can’t ask them anything in the meantime.

I have been trying to schedule an appointment for two days now. I received an error message to call technical support. I call tech support and they did not know what the system looks like (his words). He then suggested that I call my physician to schedule. I tried to use UHMyChart for convenience, if I have to call and leave a message to schedule this is being counterproductive.

None of my previous information from my other uh app came over. Also way to many reminders to read new information and it’s already been read by me. I never liked epic I stopped using my other medical records from when I lived in other states because epic is a pain for nurses and even more problems for patients. You should have kept the other one

It appears that every cold or minor, temporary ailment that I have sought treatment for is listed under Conditions. When I seek particular information about a health problem I’ve experienced, I don’t need all that irrelevant stuff. There needs to be a way for patients to delete a certain category of ailments that doesn’t prevent medical personnel from correctly evaluating a condition. Perhaps an “archive” option to limit the accumulation of routine data is needed.

Generally I like the new UH My Chart, however, what I find confusing is that I receive information on the old platform AND new one. Some billing statements are on the old one and some on the new one.

I do not like having to monitor two platforms because something will get missed (by me). I feel the old platform needs to be disabled or at least send instructions as to what the purpose is for having both.

I have one doctor and can’t message him due to an IT glitch. I reported it.

I have an immediate post visit question and could have been resolved this way. I tried to call the office and received the runaround; go back to messaging. So, I have to call again and insist on speaking to someone again.

I thought UHMyChart would be easier to use instead it’s confusing to me. First, I am unable to find a search option to help locate what I’m looking for. Second, I need to send a message to my doctor about a prescription I’m on that is on back order at every pharmacy but I can’t locate that option. I wish UHMyChart was user friendly. I have no issues when I access uhcharts on my computer but I’m not at home now.

The transition to MyChart will take place in two phases. You can use MyChart to:

View and schedule appointments with primary care and specialty care providers.
Access your medical history and test results.
eCheck-in for primary care appointments.
Request prescription refills and communicate with your primary care provider.*
While we complete the full transition to MyChart, please continue using FollowMyHealth for these services:

Communicate with specialty care providers.
Request prescription refills from specialty care providers.
Manage all of your specialty care, including visit summaries and notes from specialty care providers.
On September 30, 2023, all of your healthcare services with University Hospitals will be available in MyChart. FollowMyHealth for University Hospitals will be discontinued and your information will be transferred to MyChart.

*Please note that the following primary care practices and outpatient health centers won’t be available via MyChart until September 2023:

Ohio Medical Group
UH Brunswick Rheumatology & IM
UH Internal Medicine Specialists
UH Landerbrook Medical Group
UH Select Medical Group – North Royalton
UH Solon Medical Group
UH Lake Health Primary Care Practices
Rainbow Center for Women and Children – Midtown
UH Medical Access Clinic (Douglas Moore)
UH Otis Moss Jr. Health Center
Learn more about when to use MyChart or FollowMyHealth during this transition phase.

I found it difficult to schedule follow up appts after seeing a specialist… I could pull up the visit but there was no option to schedule an appt… after searching on epic and not even finding my doctors name I ended up having to call directly to make the appt

All the modern apps have you open with fingerprint and this doesn’t have it.

On this new app there is no way to directly send a message to your provider that I have been able to locate on the menu.
I like the option of "OPT OUT" of text messages for those who don't
have a cell phone.

UHMyChart has lots of bugs - for example, in this review I’m writing, I can’t see the text. Also, the navigation is terrible compared to MyChart. It’s very unclear where to locate my vitals, results or doctors notes.

In the follow my chart app I was able to request a refill on a prescription and with the UH MyChart app I don’t see where that can be done. It was very useful to request a refill when needed. Very disappointing

I get messages to log in and can find nothing new when I get there.

Missing visit to Urgent Care from last month, missing upcoming visit later this month.

Gets a little confusing because I’ve got three medical apps from the local hospital UH system.
Most recent is my chart.
Seems very useful but little difficult to navigate. once you get used to it, it’s not too bad and has a lot of useful medical information for you.

I think it would be helpful to be able to print out the lab orders
all at once instead of individually.
It gets a bit confusing trying to do it individually, losing track of did i print that order or miss it.

I had an appointment with my doctor today and my last 2 years of appointments and results were lost on the transition to this new platform. It also suggested I was a new patient when in fact I wasn’t.

I really like how I can ask a question and see the answer in writing, eliminating the possibility that I misheard. I also like that I don’t have to tie up the office personnel with questions that don't need immediate answers. Scheduling non urgent appointments is easy too.

I love using My Chart and being able to see what all the findings my doctors have written.
Being able to see test results are so important.

It is a hard to understand how to move around to get the right info and get back to the right place to put it. But it is a little easier to understand after having to go back and forth several times to get it right.

My Chart is a significant improvement over follow my health. Using my Chart you can view you’re test results as soon as the next day, complete with the interpretation. You can text your doctor and carry on a text discussion. These elements are not available inFollow my health.

I’m not very good with remembering, but UHMyChart has it all!
Can’t tell you how helpful it is. It was easy to get connected and all the information it has for you, is great!
And the after visit notes are great!
I’ve been known to forget what was said, so it’s great to be able to go over them at home. Thank you

UHMyChart is much easier to get into and works much better than anything UH has tried before. I like the simple and easy to read graphics an d find that the new trends feature and graphs are particularly helpful.

I would like this to link to Western Reserve Hospital. My orthopedic doctor (Dr Jackson) and it would make it nice to have all my information in one place. Otherwise, I’m impressed with this My Chart.

I think this part of My Chart needs revised. The Message Center will not let you leave a message to your provider or office unless they have sent you a message. The window opportunity closes within a certain time frame.
I think we as Patients or Care Givers should be able to send care questions to our providers. This would free up a lot of phone calls flooding the offices and allow patients to review messages at anytime during their work or busy days.
Please Consider this Option.

I recently started using the UH app, and I must say, it's been a game-changer for me. The interface is incredibly user-friendly, making navigation a breeze. One feature that stands out is the real-time patient information, which keeps me updated and informed about my health status promptly.

What truly impressed me is how easily accessible my entire medical history is within UHMyChart . Everything I need is just a tap away. Whether it's past appointments, test results, or medication details, it's all there, organized and readily available.

Overall, the UH app has simplified my healthcare experience and put me in control of my health like never before. I highly recommend it to anyone looking for convenience, efficiency, and peace of mind in managing their medical information.

MyChart has really assisted me in keeping track with up to date information regarding my health. Incredibly easy to use and user friendly!! I utilize MyChart all the time to communicate with my provider. Very happy. Indeed!

Big improvement, especially the results information.

I was able to easily schedule, fill out appointment paperwork, check in, and add my insurance information to make the process quick and simple to check in for my appointments.

I love the kindness and constant care and communication the entire staff provides. I’ve had three surgeries, hip (Dr. Tisdel), shoulder (Dr. Calcei) and just recently (Dr. Patel) knee) and the experience was phenomenal. I won’t consider going anywhere else but University Hospital / Medical Center. All three surgery’s were top notch A-1
Thank You doctors, nurses and staff!
Jeff

The new MYCHART is very easy to use and offers a lot of information.

Recently I was in Parma Hospital and MYCHART offered real time info on the doctors and nurses that were on call at that time, a timeline showing when my next tests would be and test results available hours, and in sometimes minutes, after the test was taken.

It would be helpful if UHMyChart could give some indicators as to where new information is to be found; perhaps hilighting or a message in the message center as to where new information has been posted. Sometimes I feel like I’m searching the entire app when I get a text saying there is new information for me.

iOS

Can always check when my next appointment 🤗

It is so nice to be able to see the difference between blood tests

To be able to see the comment from the doctor after visit.

Know new system was a frustrating at first all the doctors and office staff but it is so much better for the patients too. Hope it is better for the medical team as well 🤗

I absolutely love your website. Whenever I want to see a doctor, schedule an appointment, pay a bill. It’s very easy to do with your website…!!
👍😊💙

I enjoy having my health data at a close range to me! I can keep up with all of my appointments and see all of my results and even take health education classes here! Very nice!

I used the MyChart app. this past week for the first time to keep me informed of my ER visit as well as my stay in the hospital. Was very helpful with updates on tests, medication and other medical information. Very helpful.

UHMyChart is so convenient and precise. I found out some things concerning my health that I wasn’t told by the nurse or doctor. I can schedule appointments through UHMyChart, change my pharmacy and much much more!

I love UHMyChart!

Going to a brand new place is always scary, when you are used to hospitals near you.
Honestly from the second my daughter and I walked in until the procedure was over we were treated with the most up most respect. They not only respectful but kind, sweet, gentle, funny, and caring. Going into a hospital no matter what isn't pleasant, but this staff made it pleasant and comfortable. When I came out of surgery and the pain was excruciating to say the least, the nurses went out of their way to make sure that pain was GONE!!!... The question how bad is the pain number 1 to 10 it was a 20, but again they went out of their way to make it a -1. The whole experience there was fantastic they even told my daughter were to go to have breakfast which was across the street from the hospital. I want to say THANK YOU TO ALL THE STAFF who made my procedure and experience so wonderful, comfortable and just fantastic. It really almost didn't feel like a hospital with my own room and staff to look after me and help me. If there were more then five stars to give them I would of gave them 100 out of 100. Once again THANK YOU ALL