Mapway Status

Last Updated on 2024-06-13 by Mapway Limited

I have a problem with Mapway

Are you having issues? Select the issue you are having below and provide feedback to Mapway.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with Mapway: City Journey Planner? Report Issue

Common Mapway Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Mapway app on iOS and Android devices. Solve all Mapway app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Mapway iPhone Issues and Solutions

Mapway iOS app crashes, not working, errors
Mapway iOS app network issues
Mapway on iOS has black/white screen

Mapway Android App Issues and Solutions

Mapway has errors/crashing/not working
Mapway server network connectivity issues
Mapway has black screen

Mapway iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Mapway app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Mapway app crashes or not working on Iphone (iOS):

Close and restart the Mapway app on iPhone
Update Mapway app to the Latest Version for iOS
Uninstall and reinstall Mapway iPhone app
Update your iPhone to the latest iOS version

Fix Mapway on iPhone unable to connect to server/internet connection issues::

To resolve Mapway network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Mapway black/white screen (blank screen) on iPhone:

Follow the Mapway iOS app troubleshooting guide Here →

Mapway Android App Issues and Solutions

Fix Mapway not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Mapway app issues:

Force Stop the Mapway App
1. On android, goto "Settings" » click Mapway app. » click "Force Stop".

Update Mapway to the latest version on PlayStore

Clear Mapway App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Mapway app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Mapway.

Fix Mapway unable to contact server/ Mapway internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Mapway » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Mapway » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Mapway on android.

Solve Mapway black/white screens issue on Android:

Follow the Mapway android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mapway Limited, developers of Mapway.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Mapway Website

Privacy Policy: https://www.mapway.com/mapway-privacy-policy-and-permissions/

Developer: Mapway

About this app

Whether you’re a city native on your commute to work or sightseeing fresh from the airport we’ll show you the best way to get where you’re going. With over 15 years of experience, we have over 55 million downloads and hundreds of thousands of five star ratings across all our apps. Pan and zoom your way across your city with ease using our simple, interactive network maps. Countdown Clocks take the guess work out of travelling. From finding your way back home, to taking the stress out of commuting, and all the places in-between. Cities change all the time. Our users love us for our transit apps, check out our world-famous Tube Map London, New York Subway Map, and Paris Metro Map apps too.