Contact Walking Tracker Support

by Sjh3131994

DON’T DOWNLOAD. Horrible app, I didn’t even like the free or $1 trial and there were misleading terms when I signed up which are now not allowing me to get a refund. I feel like I’ve been tricked, which is exactly what they want to do. They probably get most their money from messed up signups, difficulty on the customer to unsubscribed since it’s not like any other app, and relying on the customer not to fight it and lose $90, keep quiet, or then throw back some confusing terms and conditions back in your face to refuse you a refund. It seems like they actually send you to a webpage but inside of the app for the free trial (so it looks like other app free trials) but it doesn’t cancel when you delete the app, and it also doesn’t show up in your App Store subscription list so it looks like you won’t be charged. THIS SUBSCRIPTION IS NOT THROUGH THE APPLE APP STORE. I was charged almost $90 for a two month subscription! It wasn’t even worth the $1 free trial. I’ve seen free apps that are better. I was expecting so much more. I may as well have hired a personal consultant for this price. I tried contacting customer service. Yes, they did get back to me, however they would not give me a refund. I was so excited to start something in the new year to get ready for my wedding and get in shape but this app was a ripoff.

by Jenfishaz

SCAM-SCAM-SCAM
Don’t waste your time with the trial and testing the product before buying. I started the free trial, went through the app and realized it was just a simple step app - nothing great. The same day I started the trial period, I cancelled it. A week later, I’m charged $86 for a two month subscription. I immediately contact their support. Their response, we don’t see the cancelation - ok, not my fault because I cancelled, I don’t know what they are looking at and why they can’t see it. I ask for my money back. Support reply’s that I need to cancel my account and provides a link. I cancel my account and request my money back. Support tells me I didn’t cancel within the trial period 🤦🏼‍♀️. Support them provides me with the 100% money back guarantee and states if I am not satisfied there is a money back guarantee. I read through it. The guarantee request photos of the meal plan and workouts. There are no meal plans or workouts with the walking app. I contact support AGAIN. There is an obvious language barrier as they have no idea what I am talking about and once again provide the same copy and paste message as before. The company scams you into the trial them doesn’t allow you to cancel within the time period and then charges you. Don’t waste your time or money.

by Eyebrow74

I tried the app for the first time today, so I’m only on day one. But I don’t get why I’d pay for this. The warmup was some instructions that were given really fast so I couldn’t follow them. I guess I was supposed to remember everything to do? Then the walking guidance was only some instructions at the beginning. No encouragement no update. No reminders to maintain my posture. And the instructions that were given weren’t even that good. This is really not worth a subscription. The free version of Runkeeper is much much more interactive and effective. I see now why you aren’t even giving a short trial. If it had been free I’d probably be giving five stars because I see where you’re going. But this is an MVP that should be free to early adopters. Where’s the integration with the Health app and Apple Watch? It’s way early for you to be charging for this.

Also, bug report: I navigated to other apps on my phone and each time I returned to the walking app my steps were reset. It also never tracked my speed or any of the other stats. I have app to track stats, so yours doesn’t need to do it. Why try to do all of that poorly when you should be perfecting your offering of real walking guidance?