FAIRWINDS Reviews

I’ve been with this app for nearly 6 years. They started me off with a credit that only carried a balance of 279 or something like that. And I’ve used this card with no issues. Now, when I’m finally ready for a credit increase they are only offering a thousand in credit, despite me having a high credit score. All these years I waited n build my credit only to be denied the credit increase I asked for... amazing bank, but selfish with their customers at times. Not happy with them right now. They did the same thing when I wanted to purchase a car, they were no help.

I tried using FAIRWINDS to pay my this app Visa card. Unfortunately it had an issue. (I did not write down the exact error.) No problem. I logged out, logged back in, and checked my balance. No charge. Ok, so I went back and tried the transfer again. Success!

Checked my account: Now I have 2 charges?! Not good.

Called the 24 hour line. In short, they can’t help. Called the branch per their request the next morning (thank goodness for Saturday hours.)

According to the branch, I am out a substantial amount of money for the next 3 days because their app failed. Wait... because it happened on a Friday night (you know, pay day) it’ll probably be more like a week.

So I’m out a large chunk of my account for the next week because FAIRWINDS failed and no one at this app or Visa can do anything about it.

Be very careful using FAIRWINDS... it better yet: Don’t use it at all.

Everytime you try to log in to check your balance there is always an issue and some error message comes up. Don’t waste your time people. I have Navy Fed and I can’t wait to pull my taxes from this bank and put it all over there. Never did I think I would have this much trouble with a bank. Lost my card and I called customer service and reported it lost. Told me I would get another card in the mail! Waited and waited....finally I called just to check on it as I was super busy during this time. No idea what I was talking about and didn’t tell me I could go to a branch and get a new card. Like I mentioned stay with your bank or research good banks in your area. See ya later this app.

Since the last update or even the one before that, the Quick view no longer displays the name of the account...just an amount. I guess this would work for some but if you have multiple accounts you are clueless to which account is which. It just list the available and current balance on a white background. Please fix this!

I’ve been a this app user for more than 8 years now and have had FAIRWINDS about the same amount of time. I’m used to FAIRWINDS having issues from time to time, it’s nothing a little “exit and try again” can’t fix.
But since the last update, everything all blends together. I use a separate budgeting app where I track my transactions and it is SO difficult to tell what day transactions went through and where I was at in the bank app, not to mention which transactions are pending. PLEASE put the dividers back in the next update, or have an option for users to choose whether or not they want dividers. Sincerely considering deleting FAIRWINDS so I can just use the browser version instead.

Hi. Although I have been with this app for many years. I am often tempted to switch banks because it is so inconvenient to not be able to speak with someone after hours, or on the weekends; I am not able to use the zill app, and therefore not able to use Zell to send money, and Pop money no longer delivers the next day. The only reason I haven’t closed the account yet and just use my other accounts is that I have so many automatic debits.

Great app. The Deposit Check Feature needs work. Their needs to be a feature that snaps the picture more quickly. On Multiple occasions I have had to take 15 pictures of the same check, and my phone invariably moves slightly, as it is in my hands. If you had a faster shutter, much of this would be alleviated.

Thank you for all your years of service in Sanford Fl. I have never had any problems with my accounts. You all have been so professional to me and my co- workers . I keep moving on and you’ll keep up with me. Thank you Happy Holidays 2021.
T. Miller.

I like it...seems a little dated and maybe needs an update. I get done what I need to get done generally, the main complaint I have is it VERY slow. Takes 15-20 seconds to load on my iPhone 8 almost every time I log in. I’ve used other “big bank” apps and they are much faster and smoother for sure. Step it up this app!

For the past two weeks the application states I’m logged in but can not display any information and to try back another time. I love FAIRWINDS . Access it multiple times a day and this is just madness. Have to log in via webpage and refuse to do that under an unsecured network. Please fix it!

Great app, simple means less is more in this case. I’m not a fan of the message center. Honestly, I don’t ever expect to receive an important message in FAIRWINDS but I do still get lame messages that require me to open them to get rid of the notification. Just allow me to use FAIRWINDS for what I need and stop demanding I click cash back rewards for merchandise I’m never going to buy.

I really like how simple it is to find important information like the routing numbers. Most apps make me search for it while you add it as a feature in the list of settings. Thank you!

Can you please disable FAIRWINDS icon badge notification for the cash back offers. It’s incredibly annoying that my this app app near constantly has a badge on it since updating for something so unimportant. I don’t wish to disable the badge notification entirely for fear of missing some actual important information about my account. Such a notification should IMHO only be for important account communication.

I have been with this app since I moved to Florida just over 5 years ago. The service I get in the Metrowest location is second to none. I can honestly say they make me feel more than just another customer. They have always gone above and beyond my expectations. If you want to know how good the service is, I drive 27 miles 1 way, go past multiple this app branches just to go to the Metrowest branch. It would be nice if all locations could get to that level of customer service so I did not have to put up with the Orlando traffic but until they do I will gladly make the 54 mile round trip.

I have been with this app for 15 years but lately the customer service is being awful my debit card is being compromised twice last year and once this year. I had to fight for them to put all the over draft charges back to my account that clearly wasn’t my fault and still didn’t get all my money back I have so many things to say I’m very disappointed. Closing all my accounts and taking my business somewhere else!!

I love the convenience of FAIRWINDS! Checking my balance, transfers, even mobile check deposits!!! Seriously adds Hours to my life... But, and here comes the first world problems, I'd like to see real-time credit card transaction updates!!! PLEASE!!

Transactions and payments tend to LAG for days!! I will make a payment and it literally takes days to post! Transactions take DAYS to post from "pending" status.

Again, first world problems, but annoying nonetheless! 10 starts if fixed!!

Hi. I do appreciate your confidence in me as a person to pay for me and my mom’s bills.
I have the power of “Attorney”, for my mom.
Since, then , I have paid our house off and still able to pay my car off as well this year. That’ll be a big accomplishment for me because, then I can concentrate on the credit cards, in and around November of this year. So I do thank you very much for being there for me, while I paid my elderly mom’s debts off. So in a couple of months; we should be ok. Thank you

So far, I’ve had exceptional experiences with FAIRWINDS. It’s easy to use and I’ve really never had an issue with speed and quality of FAIRWINDS . I use another bank app for an account my parent’s set up for me when I was a teenager and this is by far better!! Another side note — I also love this bank!!! The people are always very friendly and personable, and they’re always able to help when I need it! This is no matter which branch I go to and I’ve been to at least three different ones around the central Florida area!

FAIRWINDS is very sophisticated but there are a few minor issues. Biggest is items clearing. For example, I’ll pay a bill from checking. I almost immediately get a message from the credit card they received my payment and then I wait for this app to “acknowledge” it as a cleared item. Sometimes for days.

Don’t remember having a similar delay when I was using the 5/3 app.

Very impressed with the check deposit process and typically customer service is quick to respond if I screw something up.

I have other banking apps and finance apps and the this app app is the best of the best. I am a bit compulsive when it comes to checking my accounts and FAIRWINDS is always very quick, very accurate, and very easy to use. From seeing my balances quickly to depositing a check, FAIRWINDS is fantastic. I’m sure there could always be improvements, but after slogging my way onto other apps to check other account information or current and past bills, returning to the this app app, it seems nearly perfect.

All of a sudden for the past two days i can not access my account through FAIRWINDS . Says unable to display your information. I deleted FAIRWINDS and re-downloaded and i get the same error. I am only able to access in the actual website. Which i had to change my password as well. What’s going on with FAIRWINDS now. Please fix!