NTTA Tollmate® Reviews

by Hnbrink

I liked the old system. I could see more transactions at a glance, and I could login with a PIN instead of my full id. Now I have to login each time and everything is expanded and blue. Everything is blue. I have to click on things to see more details, the login is more complicated and nothing is actually better or nicer. Over a week down to “upgrade” to uselessness.

by Gibran1287

Last update should be called a downgrade!! The most i use is the calculate my trip option and this last changes they make made that option so hard to use and navigate. Instead of typing the to and from address you are going, now you have to scroll down a menu and you better know the name of each of the ramps you will be jumping on the tollways because it doesn’t allow you to give it am address. Takes forever to navigate through all the options of the drop-down menu, you can zoom in the wannabe map they display but is also hard, if anything it could help you to know the name of the ramps you want to use. Still, i like notes the previous version because it would show you more options of what toll routes one could use and their prices. This “new one” only gives the very one ramp-up and ramp-down you select... no options and agan: SO TEDIOUS TO USE!!!

by Jessica.bennett70918

I have not been using toll roads since last December. I’ve also changed bank cards and did not update my new card with NTTA because I don’t use toll roads anymore. Received an email tonight saying that my card was declined. Why are you charging my account in the first place? Come to find out I have had charges on my account for several months back for tolls that aren’t even in my area! Either someone has my plate numbers, or you guys are really messing up. Why am I being charged for something I haven’t used? Not even sure I can get my money back since it’s been a few months and now I have to jump through customer service to get this resolved!

by ProdigalSon08

The Dallas North Tollway was built in the 60s on the promise that they’d only charge tolls until the highway was paid off. Apparently the cost was in the billions because here we are 60 years later still paying out the wazoo for tolls.

Adding insult to injury is this sorry excuse for a web app. It looks terrible, and somehow functions even worse. You can’t accomplish any actual tasks with NTTATollmate, other than helplessly watching them pull money from your account. There’s clearly been no thought to UI or UX with NTTATollmate (which looks like it hasn’t been updated since 2009.)

by PresidentSugar

NTTATollmate is so outdated, it works but doesn’t save my login information, gets nothing done and worst of all, the website is so much better to use, which in itself is horrendous. Your best call is to just login to the website ever so often to make sure everything is in order rather than downloading NTTATollmate

by Jaeboogie2

I’ve downloaded this thinking it would be an easy way to pay for toll bills. It’s been months and I’m still not able to login. It says that I have the wrong password, even after resetting it (I can log in with the same information through the website too). I am starting to think NTTATollmate is broken and won’t let me log in.

I will delete this now and pay another way. I gave NTTATollmate a second shot but it is not working for me, even after an update. I would not recommend downloading this, it is a waste of time.

by MikeInSATX

First, NTTATollmate doesn’t scale to the font sizes/defaults selected on the user’s phone (iPhone 12 Pro Max), so lines wrap around or get cut off at the edges of the screen. Very annoying. The interface looks like Microsoft MS-DOS…very clunky. Some of the features look interesting, if I could find them. The UI is not intuitive at all. There’s no apparent way to clear notifications, either.

I haven’t really started looking in to the other features yet, but I’m sure I’ll find more issues.

NTTA, you can do much better than this. Very disappointed with NTTATollmate so far.

by Safe Driver69

I compare The NTTA to a group of extortionist. They put a chokehold on the traffic patterns taking up space that could be used to free up traffic congestion for most people. If you want to go fast take the toll but pay for it through the nose. I HATE THE NTTA!!! The roads and highways should belong to the people paid for by our hard earned taxes. We should not be forced to pay extortionist prices for being able to drive on Texas roadways. Ever since the tragic accident in Fort Worth involving 133 cars and over six deaths I’m not so sure that the tollway is safe in design and purpose.

by Btx_Fraga

They have NTTATollmate a complete downgrade of what we were used to. They added a pin for faster login. You can enter the pin in perfectly multiple times till it will say error. Then after it says it’s locked it will accept the same pin that you have type the entire time. And there is no longer the ability to have alerts when your account is lower than $10. Way to reinvent the wheel as a square this time 🤦🏻‍♂️

by DCDodd

Two weeks to do a system upgrade and NTTATollmate still doesn’t work. Tells you to upgrade NTTATollmate but no upgrade in NTTATollmate Store and the sever it redirects you to for the upgrade from NTTATollmate doesn’t respond.

As well the recovery questions on the website don’t work, and I suspect it’s because the database is mapped incorrectly or erased, so I have to take 30 min to an hour out of my day to call a busy over crowded call center...... but the NTTA is a necessary EVIL smh......

by Jrod39420

When I try logging in it takes me about 5 tries. It says it locks my account then the next time I try it shows my balance. Please update. Better than last version but as the reviews show there’s a lot of work needed.

by TexasEagle777

In the previous version the facial recognition on my iPhone X worked great. Unfortunately, in the new upgrade facial recognition does not work. I hope someone from the NTTA will read this and fix NTTATollmate . It’s much easier and safer to operate with facial recognition.

by Sharkinstx

The mobile app is still down today, even after the system “upgrade” is complete. Who shuts a system completely down for two weeks to upgrade it, anyway? If we took a system at work down for two weeks, we’d all be out of a job.

by Dk1111223457

I normally don’t write reviews, but this “new” app is so bad, I felt compelled to. First off, this private company makes plenty in money to put some sort of effort into a quality check of their app dev. If you experienced their previous app you know it was a simple 90s style design. Well, they redid the look but took no time in actually focusing on the quality within. Be my guest, go add a new vehicle and look at the random jumble of manufacturers listed. I do hope this was at least some developers list of cars from top pics to least. Then, go add a toll tag you recently received.

Did you have a temp tag initially? Well, gotta add a new vehicle. Is that temp tag tied to your new toll tag? Well, too bad you’ll have to request a new one. It’s that in-simple!

Moral of this story is, if you’re going to take 10 years to develop a new app, at least spend some time making sure it functions properly.

by Kuppo

I used to hate the old version of NTTATollmate because it was clunky and needed to be polished. On top of that, it started to stop allowing me to log in despite my account information being right. The new update looks better and feels more polished to use, however it’s missing some of the conveniences such as adding funds and quickly calculating trips. I gave it 3 stars because I’m honestly just glad to finally be able to log in again.

by VersaMax

I’m coming from TxTag, so for me NTTA is a god send. The difference between these two toll authorities is night and day. And I wouldn’t wish TxTag on my worst enemy…it’s that bad.
Anyway, I would like to be able to clear the notifications presented within the TollMate app. Once I read them, they still persist. That’s sort of annoying. I also think the ‘Toll Perks’ thing is a little gimmicky. Does NTTA really need this type of side hustle?
Other than not there’s not a lot to complain about.

by Alizahid

It’s working perfectly on my phone. Not sure why other people are complaining, maybe they need to upgrade from their old iPhone 3Gs.

by Leptooners

What is up with all these negative reviews? I just tried NTTATollmate for the first time yesterday and it seems to work great, does exactly what it should do without any noticable issues.

by Mmmoveit

First and foremost I’m a huge fan of the new website interface and the mobile app! The old system was straight up from the early 90’s-2000’s and this feels much more modern and easier to navigate. Everything I was able to do in the old app before January 2021 I can do today in the new version, and it seems much easier to find and update vehicles, tags, and payment methods which is what I access most, and the transaction list is easy to work with.

To other reviews hating on the roadways, the company, or the fact that we have toll roads at all, just gotta say toll roads are a part of life in DFW (like most major cities), and they make the time/value of getting from place to place feel that much more bearable in an ever-growing metroplex. Just my two cents!

by MisteryRider

Hi! Could you help me please
I can login from website but here in NTTATollmate when I press button to log in progress bar shows for a less then a second and nothing happens afterwards

by JRSR15

Several of the links on the application do not work 99% or the time. Cannot check statements, pay a bill or anything on the mobile app. The promote it so much, it doesn’t even work.

by Lance D. Seabourn Jr

Pay your developer (or fire your current) to rebuild this from the ground up. Embarrassing

by Turkeyvolvo

As soon as I log in, it crashes.

by 10bre10

Trash just like the company. Every tag they send me never works in the airport. Overpriced trash. Soon to be 8th tag because they claim the chip keeps wearing out. 🤬🤬🤬🤬🤬

by Enough Already...

App shuts down every time I open it. Have to log in several times in a row to get it to work. Please fix.

by Tolltagsucks

Keeps saying “try again later” won’t even log in to pay my bill.

by DillonJ352

Nothing works on NTTATollmate. Signed in (luckily) and wanted to sign up for the toll perks rewards. It wouldn’t even allow me to do that. It gave me an alert that a statement was available, said click here to see statement, but it wouldn’t open.

NTTATollmate is pointless, don’t download it

by NB7399

Shocking how much money NTTA makes each year for them to not spend any money creating a decent app to help their customers. One of the worst apps I’ve ever had to use. Not worth the download, just call or go to an office to take care of your account.

by JimR2012

For the past month, NTTATollmate gives a notice after I login: “Sorry for the inconvenience, our mobile app is temporarily unavailable. Please try later.”
No indication if or when NTTATollmate will be available.

by I'm Biscocho

Trying to pay a balance true NTTATollmate and it didn’t let me update my credit card or didn’t wanna receive the payment. Then I received a letter about the .42 cents I owe and treating me to charge me regular prices with out discount. We live in a technology world, step it up people.

by John N Allen

I’ve had a TollTag account for close to 20 years. Each time there’s a billing error (on their end), it’s next to impossible to log in with my credentials, retrieve my password and find the proper place to make the payment.

I feel they make it difficult so that people will forget to pay a bill (they shouldn’t even owe!) they can charge exorbitant collection fees and penalties. Truly unreasonable. Terrible.

by Everly20-

I have used NTTATollmate for over 3 months and in that time my experience has been unpleasant. Even though I have authorized and automatic deduction of $40 when my account is low, I still receive emails from NTTA letting me know my balance is running low and to make a payment. I have updated my cc information several times because NTTATollmate keeps deleting it. I have received letters in the mail letting me know that my tag will be suspended if I don’t pay an outstanding balance that was already deducted from my account. I would not recommend using NTTATollmate.

by Christi Pollard

This is the second time I’ve downloaded NTTATollmate . First time, app kept closing right after I logged in, extremely frustrating since my whole reason for downloading is so that I can pay my zip cash account without having to go to the site. Sounds convenient enough, right? But no. I’ve downloaded once again thinking that the bugs may have been worked out and I now travel enough to get an actual toll tag and can justify the cost of having one. The bugs have NOT been worked out and as a matter of fact seems as though it’s worse than before. It’s bad enough that we went from being able to move about freely on our freeways to having to pay to get to a lot of places now. Seems the least you can do is make it convenient to pay for something that was once free.

by ChTx2019

NTTATollmate is useless, outdated, non-functional and just straight up trash.

by BeckyAmyCar

I switched from another toll company to NTTA and couldn’t be happier. App is super easy to use and see exactly what toll I’m paying for.