Contact NTTA Tollmate Support
Company Name: North Texas Tollway Authority
About: Tollmate® makes traveling North Texas easier.
The official mobile app for the
North Texas Tollway Authority (NTTA) puts valuable information at your
fingertips.
NTTA Tollmate Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with NTTA Tollmate®. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact NTTA Tollmate®. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 4 Customer Service Reviews 😭😔💔
I cannot create an account. The error message reads, “account or pin is invalid”. It doesn’t take using the plates either. My account is 2008201347 and the pin is 4223. Please advise.
Kind of a step-down with the last update... or downgrade
by Gibran1287
Last update should be called a downgrade!! The most i use is the calculate my trip option and this last changes they make made that option so hard to use and navigate. Instead of typing the to and from address you are going, now you have to scroll down a menu and you better know the name of each of the ramps you will be jumping on the tollways because it doesn’t allow you to give it am address. Takes forever to navigate through all the options of the drop-down menu, you can zoom in the wannabe map they display but is also hard, if anything it could help you to know the name of the ramps you want to use. Still, i like notes the previous version because it would show you more options of what toll routes one could use and their prices. This “new one” only gives the very one ramp-up and ramp-down you select... no options and agan: SO TEDIOUS TO USE!!!
FRAUDENTLY CHARGED
by Jessica.bennett70918
I have not been using toll roads since last December. I’ve also changed bank cards and did not update my new card with NTTA because I don’t use toll roads anymore. Received an email tonight saying that my card was declined. Why are you charging my account in the first place? Come to find out I have had charges on my account for several months back for tolls that aren’t even in my area! Either someone has my plate numbers, or you guys are really messing up. Why am I being charged for something I haven’t used? Not even sure I can get my money back since it’s been a few months and now I have to jump through customer service to get this resolved!
What are you using our money for? Clearly not this app
by ProdigalSon08
The Dallas North Tollway was built in the 60s on the promise that they’d only charge tolls until the highway was paid off. Apparently the cost was in the billions because here we are 60 years later still paying out the wazoo for tolls.
Adding insult to injury is this sorry excuse for a web app. It looks terrible, and somehow functions even worse. You can’t accomplish any actual tasks with this app, other than helplessly watching them pull money from your account. There’s clearly been no thought to UI or UX with this app (which looks like it hasn’t been updated since 2009.)
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