Think of the Air France app as your personal travel assistant! Purchase a
ticket, get your boarding pass, check flight times in real time, manage your
Flying Blue account… You can do all this in the app! On the app’s news feed,
you’ll find everything you need for the next step of your jo...
The worst app ever
It took me 2 hours to reset my password and get it to work. I finally booked my ticket then I get a conformation email then another confrontation email. My ticket was booked twice. I called the support line, I was told the system is down, and they asked me to call back after 2 hours. I called back the second time, their system is till down. The third time I called an employe answered me, I told her what happened and she started to laugh. I am not sure what was funny about my horrible experience. I got upset and hang up, and called back again, this time I was able to speak to a supervisor. She then voided one ticket and now I have to wait 24 to 48 hours for the refund. I could choice a different airline but I have always traveled with AirFrance, however it’s a big disappointment this time, this is has to be the last time I travel with them. Customer service is what makes a company or break it. When I choice a company, I choice them for their Belief as company and their customer service. You guys are a big disappointment, and this will be the last time I will travel with you. I hope you technically improve your website/ app and so as your customer service skills... most of client pay extra money to be treated good or at lest right. BTW this the first time that that I review an app or a service ! You can only imagine how horrible my experience was.
Worst App I have ever encountered for a customer service company
Does Airfrance have a technical team or a CIO or anything around that? The app wouldn’t pass a QA test. You can’t delete your passport information, and if you modify it, it adds a new passport on top of the older one. If you add any frequent flyer information, it won’t be saved. It says it’s saved, but it won’t save it. You can’t modify your credit card info even though you can try multiple times. Just a waste of time and energy and really disrespectful to anyone flying your airline. Take some lessons from Emirates or Qatar airlines. Even Delta app is way better.
Have not written a review in years but this Air France app deserves a special mention as it is so bad. After entering my ticket number, passport information and all they requested, i have yet to be able to get a boarding pass on my phone. Instead I get some offer to email my boarding pass, which I ultimately accepted out of frustration but have yet to receive 2 hours later. As for getting the boarding pass on my cell i keep getting some stupid error message, which makes no sense. Air france, please pay your pilots less and spend more on your programmers!
Passenger Info Screen Not Functioning
Even when I am logged in, the passenger info screen that pops up when I try to book flights includes none of my personal data and won’t even let me add my Flying Blue number (All other SkyTeam partners are presented as options in the drop down list.) Weirdly, Flying Blue IS an option for “Passenger 2.” (But there is no way to access my profile’s “travel companions.” I used to use this app frequently and never had this problem until recently. Until this glitch is fixed, I’ll book with other airlines.
Starting over is fun!
If you agree with the title of this review, then this app is for you! Every time I viewed an option but decided not to pursue, I had to start over the checkin process. Including looking up my flight by flight number. Annoying. Trying to buy an upgrade? I hope you have miles because apparently paying with actual money is not allowed. Terrible app. At leas I was finally able to checkin. Well.... I think. :/
Getting better but still buggy
Delta is my standard for airline apps. AF is pretty good, but buggy for a few reasons. I will start with a note that I prefer the app experience over the website experience for managing existing bookings. - The app logs you out after every session. You need to re log in each time. - Several critical features (seat & meal selection for example) are web based experiences that appear to be I-framed into the app. So they don’t work seamlessly in the overall experience It’s a mandatory for AF fliers in my opinion, and it works - but it could be better.
With all the bad reviews I hope I’ll get to France on my booked ticket. Now Air France asks me to scan my passport. Why? It says scan your passport now but the app doesn’t get me anywhere to scan it. During check-in they check the passport anyways why do they stress us on top of the stress I booked my flight on-line. Now I cannot even send my rating! Now any nickname I choose is taken.
Currently you cannot enter personal information in your profile. Also you cannot add a passport or payment method. When you try a red x appears and says "Error" "an error has occurred during the process of your request"
Works well- Pick a seat, get the ticket on your phone
This app works well. I use it to review my upcoming trips, pick a seat when I want to, review my mileage balance and to get my eTicket!
FiX issue with API, cannot check-in online
French citiZen, green card. cannot check in online to US (used to, and am Flying Blue Platinum, have done this about once a month for years). error is “you need an esta” - i dont, and i have entered greencard info. btw, at airport checkin, they need to delete all the info and start over to make it work. if i cannot check in online, AF, you’re toast: i’ll use Delta and BON VOYAGE. fix your app!
I added my Passport by scaning it and have to edit expiration date, so I did. Then after plying with this app I went back to check my Passport and the expiration date was wrong again. So I fixed it. But then the date vent back again. Is this app a joke?
Necessary for air france but crappy ergonomics
The app used to be good. Several updates later, it doesn’t keep you log-in which is a pain travelling abroad when there is a need to access your boarding pass quickly, the cool statistics features no longer work (error connecting verified on several users and phones). IT of Air france needs to step up its game.
Today's update fixed the recent broken update
the broken updated has been fixed.
Frequent Flyer number glitch
I’ve tried for the past 6 months on my flights to add my Skymiles frequent flyer number in the app but was unable to do so. Technical support was not helpful nor was customer service with this issue and I have alerted them every time. They are French so never seem to be working or available and unfriendly.
You take care of us with updates before, during, and post flight. Thank you!
Yes. Air France is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 310 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.7/5 . Justuseapp Safety Score for Air France Is 20.3/100.
Yes. Air France is legit, but not 100% legit to us. This conclusion was arrived at by running over 310 Air France User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Air France Is 20.3/100.
Air France works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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