Air France - Book a flight Reviews

by BZhor

It took me 2 hours to reset my password and get it to work. I finally booked my ticket then I get a conformation email then another confrontation email. My ticket was booked twice. I called the support line, I was told the system is down, and they asked me to call back after 2 hours. I called back the second time, their system is till down. The third time I called an employe answered me, I told her what happened and she started to laugh. I am not sure what was funny about my horrible experience. I got upset and hang up, and called back again, this time I was able to speak to a supervisor. She then voided one ticket and now I have to wait 24 to 48 hours for the refund. I could choice a different airline but I have always traveled with this app, however it’s a big disappointment this time, this is has to be the last time I travel with them. Customer service is what makes a company or break it. When I choice a company, I choice them for their Belief as company and their customer service. You guys are a big disappointment, and this will be the last time I will travel with you. I hope you technically improve your website/ app and so as your customer service skills... most of client pay extra money to be treated good or at lest right. BTW this the first time that that I review an app or a service ! You can only imagine how horrible my experience was.

by Benyaminrabhy

The latest update lowered the quality of services that we used to have before on the same App. There is no multi destinations option, I was not able to pick a seat and pricing were different from the website. Usually updates provide improvement but in the case of AirFrance it went on the opposite direction.

by Guyergalp

SCROLL DOWN FOR ENGLISH

Si vous lisez en français je suis désolé si c’est un peu difficile. Ça n’est pas ma première langue.

J’avais besoin de vérifier de l’information concernant mon vol et j’ouvre l’application, et il dit que le vol est annulé. Naturellement, j’appelle la compagnie pour demander ce que je devrais faire et pour demander pour que je n’avais reçu un email ou quelqu’autre message. Ils me disent que le vol n’est pas annulé, et il y avait un problème technique. Évidemment je suis content que le vol ne soit pas annulé, mais si ça se passe, à beaucoup plus de personnes ça pourrait être très mauvais. La compagnie doit réparer vite ce problème.

I needed to check some information concerning my flight, and I opened AirFrance , and it said the flight is cancelled. Naturally, I called the company to ask what I should do and ask why I didn’t get an email or some other message. They told me that the flight was not cancelled, but that AirFrance had a glitch. Obviously I’m happy that the flight isn’t cancelled, but if this happens to more people that could be very bad. The airline needs to fix this problem quickly.

by Davos Marak

Does this app have a technical team or a CIO or anything around that? AirFrance wouldn’t pass a QA test. You can’t delete your passport information, and if you modify it, it adds a new passport on top of the older one. If you add any frequent flyer information, it won’t be saved. It says it’s saved, but it won’t save it. You can’t modify your credit card info even though you can try multiple times. Just a waste of time and energy and really disrespectful to anyone flying your airline. Take some lessons from Emirates or Qatar airlines. Even Delta app is way better.

by Stephan Muscle Head

Have not written a review in years but this Air France app deserves a special mention as it is so bad. After entering my ticket number, passport information and all they requested, i have yet to be able to get a boarding pass on my phone. Instead I get some offer to email my boarding pass, which I ultimately accepted out of frustration but have yet to receive 2 hours later. As for getting the boarding pass on my cell i keep getting some stupid error message, which makes no sense. Air france, please pay your pilots less and spend more on your programmers!

by On A Long Journey For Incremental Innovation Gains

AirFrance has been out of order for more than a week. Just no login. There is a spinning wheel (grey) on the login page and it just does not work. The help desk has been told to tell passengers to reset their password, and of course that's useless (we can login on PC - it's AirFrance that's screwed up, dummies). As usual, Air France is a poorly managed company: no reprinting system, a clueless CIO that got his job through clientelism ; IT services managed by nepotism and incompetence. No reporting system. No response from customer service. Welcome to Air France

by Mkscms

Even when I am logged in, the passenger info screen that pops up when I try to book flights includes none of my personal data and won’t even let me add my Flying Blue number (All other SkyTeam partners are presented as options in the drop down list.) Weirdly, Flying Blue IS an option for “Passenger 2.” (But there is no way to access my profile’s “travel companions.” I used to use AirFrance frequently and never had this problem until recently. Until this glitch is fixed, I’ll book with other airlines.

by Free-nickname

This is a general problem with Air France’s database, not just AirFrance (at least they are consistent!). Even though I was able to find a booking (made via another internet travel site), it wouldn’t be saved into my bookings, which means I have to search for it each time I use AirFrance . (I have an account) . It probably also means that it won’t notify me if there are changes etc regarding the flight, even though I made sure to add that information. This doesn’t happen with, say, JetBlue. grrr...

by 123Bbb123

This is a black eye on Air France standing.
While all their competitors have 5 stars reviews apps, Air France is not able to afford a technical team that knows what they are doing!
I’m locked out and they are not able (though they pretend “success!”) to e-mail me a reset password!
That’s the fourth time I try that sorry App and the fourth time I delete it!

by Rhesus+

Seriously a terrible App. Took my wife and I an hour to change our seats in AirFrance . In order to get a duo seat you have to book each person separately, which is annoying in the first place but then the cost for the „upgrade“ is displayed as 29$ initially however when you add the second passenger increases to 59 dollar for the second seat, which is borderline scamworthy behavior and very much a bait and switch. Hate AirFrance and honestly also won’t use Air France again.

by Lklk82

AirFrance needs to be improved. I book a lot through Delta and their app is amazing. When I travel to France and book through Delta but the airline I’m flying on is their affiliate Air France, I have to check in on the Delta app then log onto Air France app which does not pull up your booking confirmation. I have to find my flight confirmation # and add the Delta flight # and takes forever to pull up. Then I have to add my checked bags on the site. Horrible. Wish they would spend some money like Delta on their app.

by CrookedHood

Tried this garbage pile of an app 4 years ago. It was intensely buggy and difficult to use. Even basic things like logging in was an issue. Tried it again today because I have an upcoming trip. AirFrance literally won’t even get past the login without popping constant errors and making you log back in again. Reading the other reviews I’m not surprised at their experiences. It appears Air France just doesn’t care at all about their customer experience with anything outside of the actual plane. It’s been years of issues and still no fixes.

by 115ab115

French citiZen, green card. cannot check in online to US (used to, and am Flying Blue Platinum, have done this about once a month for years). error is “you need an esta” - i dont, and i have entered greencard info. btw, at airport checkin, they need to delete all the info and start over to make it work. if i cannot check in online, AF, you’re toast: i’ll use Delta and BON VOYAGE. fix your app!

by Poonsix

If you agree with the title of this review, then AirFrance is for you!
Every time I viewed an option but decided not to pursue, I had to start over the checkin process. Including looking up my flight by flight number. Annoying.
Trying to buy an upgrade? I hope you have miles because apparently paying with actual money is not allowed.
Terrible app. At leas I was finally able to checkin. Well.... I think. :/

by Not A Fan Of Air France

With all the bad reviews I hope I’ll get to France on my booked ticket. Now Air France asks me to scan my passport. Why? It says scan your passport now but AirFrance doesn’t get me anywhere to scan it. During check-in they check the passport anyways why do they stress us on top of the stress I booked my flight on-line. Now I cannot even send my rating! Now any nickname I choose is taken.

by Jurabiker

I added my Passport by scaning it and have to edit expiration date, so I did. Then after plying with AirFrance I went back to check my Passport and the expiration date was wrong again. So I fixed it. But then the date vent back again. Is AirFrance a joke?

by Slice Doggy

Currently you cannot enter personal information in your profile. Also you cannot add a passport or payment method. When you try a red x appears and says "Error" "an error has occurred during the process of your request"

by ChrisWest57

Delta is my standard for airline apps. AF is pretty good, but buggy for a few reasons. I will start with a note that I prefer AirFrance experience over the website experience for managing existing bookings.

- AirFrance logs you out after every session. You need to re log in each time.
- Several critical features (seat & meal selection for example) are web based experiences that appear to be I-framed into AirFrance . So they don’t work seamlessly in the overall experience

It’s a mandatory for AF fliers in my opinion, and it works - but it could be better.

by Unhappycamper123356

I just downloaded AirFrance . Signed up for an account and downloaded my boarding passes all within 5 minutes. Maybe I got lucky but it would appear that they have drastically improved the quality of service through AirFrance .

by Working Mom In NY

AirFrance works well. I use it to review my upcoming trips, pick a seat when I want to, review my mileage balance and to get my eTicket!

by Philippe7592

AirFrance used to be good. Several updates later, it doesn’t keep you log-in which is a pain travelling abroad when there is a need to access your boarding pass quickly, the cool statistics features no longer work (error connecting verified on several users and phones).

IT of Air france needs to step up its game.

by Slu27

I’ve tried for the past 6 months on my flights to add my Skymiles frequent flyer number in AirFrance but was unable to do so. Technical support was not helpful nor was customer service with this issue and I have alerted them every time. They are French so never seem to be working or available and unfriendly.

by SFO21

the broken updated has been fixed.

by Too $&@? Busy!

You take care of us with updates before, during, and post flight. Thank you!