Familo Status

Last Updated on 2026-03-05 by Familonet GmbH

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User reports:
No current problems

- Live tracking requires tapping the continue icon frequently

- Location timing is often delayed up to 10 minutes and less precise in some areas

- Not very user-friendly

- Limited options for some users

Tracey 2022-08-16

I did not authorize my debit card to be used I need to cancel and have my funds returned to my account immediately or I will be making a report

Wilson 2022-06-06

Not able to use Familo app as the moment I enter email address, it shows as no internet connection, despite having broadband service. Please help

Amani 2022-05-28

It’s not working always error ..

Showing 1-3 of 3 reported issues:

Common Familo Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Familo network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Familo App
1. On android, goto Settings » Familo » click [Force Stop]

Clear Familo App Cache and Data:
1. On android, goto Settings » Apps » Familo » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Familo.

On android, goto Settings » Apps or Manage Apps tab.
Click Familo » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Familo » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Familo