Contact Hilton Honors Support
Company Name: Hilton Worldwide, Inc.
About: Hilton Worldwide is a hospitality company, owns luxury and full-service hotels and resorts, and
focused-service hotels.
Headquarters: Mclean, Virginia, United States.
Hilton Honors Customer Service π’
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: π Visit Hilton Honors Website
Privacy Policy: https://www.hilton.com/en/p/global-privacy-statement/
Developer: Hilton
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Not a happy camper
by Pleasant Surprised
Traveling with my dad and my step-mom and after a long drive home from Virginia Beach heading to Texas, we checked in the Hilton Garden Inn in Memphis. We thought the hotel was located in a nice and secure area. Not so! My husband parked my dadβs truck and less than 20 minutes of checking in, my dadβs truck was broken into! The back passenger window was broken and my suitcase was stolen including a ice chest and a medical breathing machine for my dad. I went down to get the rest of our stuff from the truck thatβs when I notice the broken window! I let the front desk know, one of the employees went over to see the damage. He was surprised this happened because they have security! He said he would call the police. I waited outside near the truck with my family for the police. After more than 40 minutes, I went to the front desk to check if they had called the police. They said yes and I asked that I havenβt seen their security cruise around. I asked where the security was, they didnβt know! Security more like No security! After another 30 minutes and no police, I called 911 reported the theft and within 10 minutes the police arrived. So that tells me the front desk didnβt call the police???? Not happy with this facility!
Not the same Hilton as it was 2-3 years ago.
by APSturm
The app Hilton has is horrible as is its website with the problems it has that range from saying that some rooms are smoking to mixing up queen & double beds, deleting the name of an βadditional guestβ you may put in the App (which makes it very hard when i have an employee or security team travel ahead of me), app will occasionally change room types booked to a room not as nice as booked, showing that lower prices are available or showing one rate even after you select a rate it changes in the final screen before you click the final βbookβ button and in my opinion the worst thing I have found with Hiltonβs App is that it shows some properties in the United States do not allow service animals or even worse it shows a charge for service animals as well as Hilton keeps all service animals policies under its pets section. These are just some of the problems I have found and have been telling Hilton about for YEARS now!
Also to say that I am a loyal Hilton diamond member since approximately 2003 and I have watch Hilton grow in a great way but Hilton is on a downward spiral.
Cannot trust the app
by KLTho73
The app is easy to use to find & book a stay, however, once booked, the appβs other features have been useless. For months, I have been having issues with this app (note: I have an iPhone). Once booked there are several features you should be able to see about your stay on the Upcoming Stay screen. The stay details are not available. Neither check-in, nor Digital key has not worked or even been available for my last two stays. My stays are not showing anywhere once theyβve occurred, my points are not updating. When I try to view points activity, it says βoops, something went wrong on our end. Please try again later.β When I try to look at stay history, it says βno past staysβ meanwhile Iβve had two in the last month. My points (in the app) have not changed since my last two stays, but customer service is telling me not to worry, they are there. Iβve called customer service, updated the app version, and even deleted & re-installed the app multiple times; nothing has helped. The app used to be so convenient to use, but I can no longer trust it.
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