CA app not working? crashes or has problems?

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Last Updated on 2019-11-19 by CA, Inc

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App has problems

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Common CA Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CA app on iOS and Android devices. Solve all CA app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CA iPhone Issues and Solutions

CA iOS app crashes, not working, errors
CA iOS app network issues
CA on iOS has black/white screen

CA Android App Issues and Solutions

CA has errors/crashing/not working
CA server network connectivity issues
CA has black screen

CA iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CA app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CA app crashes or not working on Iphone (iOS):

Close and restart the CA app on iPhone
Update CA app to the Latest Version for iOS
Uninstall and reinstall CA iPhone app
Update your iPhone to the latest iOS version

Fix CA on iPhone unable to connect to server/internet connection issues::

To resolve CA network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CA black/white screen (blank screen) on iPhone:

Follow the CA iOS app troubleshooting guide Here →

CA Android App Issues and Solutions

Fix CA not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CA app issues:

Force Stop the CA App
1. On android, goto "Settings" » click CA app. » click "Force Stop".

Update CA to the latest version on PlayStore

Clear CA App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CA app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CA.

Fix CA unable to contact server/ CA internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CA » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CA » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CA on android.

Solve CA black/white screens issue on Android:

Follow the CA android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at CA, Inc, developers of CA.

About this app

With this app Mobile OTP, you use your mobile device to generate a passcode that can be used to verify a MasterCard or Visa electronic payment transaction, or to login to an online account. When you are prompted to authenticate to your online account or to provide a passcode to shop online, you simply run the this app Mobile OTP app, enter your personal PIN, and an OTP is displayed on the device. CA supports EMV standards when generating the passcode for authenticating MasterCard and Visa online payment transactions. this app Mobile OTP also supports HOTP standards for generating one-time passcodes to use when authenticating to Web portals and VPNs. The this app Mobile OTP app is an all-purpose one-time passcode (OTP) generator that provides an extra layer of security when you shop online or access online accounts. The OTP can be generated without a connection to your mobile network allowing you to authenticate any time, anywhere using the one-time passcode generated on your device. Your card issuer, for example, your bank or the organization where you have an online account, must use the this app Technologies authentication solution. You will run the this app Mobile OTP app on your device and enter the information provided by the organization to activate OTP authentication with this organization. They will give you a link to download the account onto your device, along with your userid and an activation code. You then choose a personal PIN that will be used to generate an OTP for this account. You must sign up for the additional security with them. You then enter the OTP into the application prompt to authenticate your e-payment transaction or to login to your account.