Contact Vinted Support

First, I have sold with Vinted for over a year. Initially loved the app as there are no selling fees and transactions are completed quickly. However, they randomly decided to move to a new app. Now all my old sales and messages are gone. A few days ago, I made my first sale on the new app and it will not let me print out my shipping label unless I provide my social security number. I am not giving out my ss for $7 sale. I have sold on Mercari, poshmark, depop, and eBay for years now and have never once been asked for my social security. I do not trust Vinted security and I am certain in no time they will have a data breach where people’s social security number will be hacked and sold on the dark web. I attempted to reach out to Vinted customer service but the help form will not submit and keeps saying “denied access” each time I attempt to send a message. Deleting this app and my account. I know they have been ramping up their advertising efforts but they don’t even treat their existing sellers well, have no customer service available or accessible, and are asking for precious data. Please avoid at all cost and try any of the other selling apps available!

my account was deleted after a year of having it. i shared handmade jewelry at affordable prices, not “looking to generate a steady income” as stated in their message. the unprofessionalism that was represented today is disturbing. this app does not support small businesses whatsoever, does not support people who have hobbies, and is only looking to generate money for themselves. you should be thankful to have users of this despicable app, who PAY to have their listings seen. within an hour of switching to this, “new app”, my account and every listing was deleted. I was excited to see such an affordable shipping option presented. but this app has no care or concern for its users, both buying and selling. with the outdated, overpriced clothes for sale on this app, you should be thankful that small businesses and people who share their hobbies with people even listed any items in the first place. the algorithm doesn’t exist, if you pay, your listings MAY get a few views. it is heartbreaking to have had this app for so long, while just now having my account be deleted. i am appalled that this app is striving for the death of small businesses.

I am very disappointed with customer support. A member of the community just had everything on her account removed for possible “Commercial Activity.” Which is absolutely ridiculous. She is a popular member with 640 reviews rated 5 stars. (@fun78fiesty) The first thing that is wrong with your decision is that you have 0 proof that she actually committed this “Commercial Activity” how could you even possibly prove this? And secondly, even if she was, you should be thanking her for bringing so much money through the app. I personally know that people on the app do buy with the intent to resell and that is 100% their decision. They should not be penalized for making you money. I know that Vinted Week has been happening for years. So I’m not sure as to why the thread for this month was removed. Care to explain? You should be thanking each and every one of us in the community for creating the same sales that keep your app running. I honestly am so upset with customer support that not only members of the community has received, but also me personally. Part of me wants to just delete the app completely and go to a different one. Do better.