San app not working? crashes or has problems?

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Last Updated on 2024-10-22 by Sanford Health

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Common San Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot San app on iOS and Android devices. Solve all San app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

San iPhone Issues and Solutions

San iOS app crashes, not working, errors
San iOS app network issues
San on iOS has black/white screen

San Android App Issues and Solutions

San has errors/crashing/not working
San server network connectivity issues
San has black screen

San iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever San app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix San app crashes or not working on Iphone (iOS):

Close and restart the San app on iPhone
Update San app to the Latest Version for iOS
Uninstall and reinstall San iPhone app
Update your iPhone to the latest iOS version

Fix San on iPhone unable to connect to server/internet connection issues::

To resolve San network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix San black/white screen (blank screen) on iPhone:

Follow the San iOS app troubleshooting guide Here →

San Android App Issues and Solutions

Fix San not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent San app issues:

Force Stop the San App
1. On android, goto "Settings" » click San app. » click "Force Stop".

Update San to the latest version on PlayStore

Clear San App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "San app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch San.

Fix San unable to contact server/ San internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click San » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got San » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch San on android.

Solve San black/white screens issue on Android:

Follow the San android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sanford Health, developers of San.

About this app

The Sanford Health App is a convenient way to manage your health information in one place. San includes integrated access to My Sanford Chart, and a variety of solutions which are free to use and available 24/7. *Access to your medical records requires you to have a My Sanford Chart account.