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Published by MUBI, Inc. on 2024-04-30

Welcome to MUBI. Discover great films, from iconic directors to emerging artists.

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Common MUBI Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MUBI app on iOS and Android devices. Solve all MUBI app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MUBI iPhone Issues and Solutions

MUBI iOS app crashes, not working, errors
MUBI iOS app network issues
MUBI on iOS has black/white screen

MUBI Android App Issues and Solutions

MUBI has errors/crashing/not working
MUBI server network connectivity issues
MUBI has black screen

MUBI iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MUBI app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MUBI app crashes or not working on Iphone (iOS):

Close and restart the MUBI app on iPhone
Update MUBI app to the Latest Version for iOS
Uninstall and reinstall MUBI iPhone app
Update your iPhone to the latest iOS version

Fix MUBI on iPhone unable to connect to server/internet connection issues::

To resolve MUBI network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MUBI black/white screen (blank screen) on iPhone:

Follow the MUBI iOS app troubleshooting guide Here →

MUBI Android App Issues and Solutions

Fix MUBI not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MUBI app issues:

Force Stop the MUBI App
1. On android, goto "Settings" » click MUBI app. » click "Force Stop".

Update MUBI to the latest version on PlayStore

Clear MUBI App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MUBI app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MUBI.

Fix MUBI unable to contact server/ MUBI internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MUBI » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MUBI » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MUBI on android.

Solve MUBI black/white screens issue on Android:

Follow the MUBI android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MUBI, Inc., developers of MUBI.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: MUBI

E-Mail: [email protected]

Website: Visit MUBI Website

72.73% Contact Match

Developer: MUBI

E-Mail: [email protected]

Website: Visit MUBI Website

About this app

Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal. Subscriptions automatically renew unless auto-renew is turned off at least 24-hours before the end of the current period. Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase. On any screen or device, anywhere. this app offers a monthly and a yearly auto-renewing subscription with a 7 day free trial period. A Wi-Fi connection is recommended for quality viewing and downloading of films. Discover great films, from iconic directors to emerging artists. A weak cellular connection may result in interrupted playback. If you have any problems, comments or suggestions for improving our app, please contact us at support@this app. com. Stream or download beautiful movies, anytime. Each carefully chosen by this app’s curators. Welcome to this app. From everywhere around the world.