Contact MUBI Support

by Dorandre

4/22 update: I tried to stream just now through your app and can't even go a minute without it immediately stopping and being told the network connection was lost. So congratulations mubi, for making your platform and movies inaccessible to developing countries without similar internet speeds and money. Thanks for being elitist mubi!!!!! Does that sentence make you happy?

paraphrased. This is very... this is very inconvenient especially for countries without the fastest internet connections. I am trying not to fume right now, MUBI. I have never regretted updating an app this much. PLEASE return that functionality to older iOS it was never a problem before.

by Samistillam

Between the website and the application there is no continuity. Two years ago I signed up for free trial. Of course, back then MUBI was having problems with Apple. I canceled subscription with Apple but, of course MUBI tells me that wasn’t enough I had to cancel through them. Fine, I took the package deal for one year. Again, no problem until year is up and they automatically renew subscription. Again, not happy about that I missed the single e-mail telling me about it because I now have a different e-mail service and the old contact e-mail is no longer applicable. I enjoy their programming and kept it even though now it was twice the original amount. My subscription ended this year because my credit card had expired and they couldn’t renew it. So, a week ago I see that they are having a sale and I provide a new account e-mail and credit card and sign up. Now what’s the problem you ask? I can’t watch their service on my tv because there isn’t a way to change the app on there. Now I’m stuck watching MUBI on my phone until customer service responds within their 3 day time frame. Very unhappy with service.

by The Sky Trembles

For me and many others users “favorites” folder in menu was a very important feature. It allowed you to keep films you enjoy out of any comparisons and ratings, there was a lot of them that I couldn’t just rate because each of them is very unique. I could easily switch even to this new type of order and new rules, but instead of a notice for an upcoming changes people just lost their folders with their collections. Please bring it back for us at least for a short period of time, just to allow everyone rate their films from favorites folder before you delete it, so that the films won’t be lost!