Compte ameli app not working? crashes or has problems?

Compte ameli Status

Last Updated on 2024-09-05 by l'Assurance Maladie

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5 User reports:
App has problems

User reports 5

⚠️ Most reported problems ⚠️

Not working

60.0%

Account

20.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Compte ameli Problems 😠👌🔥

- Unable to upload feuille de remboursement

- App crashes when sending a message

- Link to request a replacement card causes the app to kick the user out

Have a Problem with Compte ameli? Report Issue

Common Compte ameli Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Compte ameli app on iOS and Android devices. Solve all Compte ameli app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Compte ameli iPhone Issues and Solutions

Compte ameli iOS app crashes, not working, errors
Compte ameli iOS app network issues
Compte ameli on iOS has black/white screen

Compte ameli Android App Issues and Solutions

Compte ameli has errors/crashing/not working
Compte ameli server network connectivity issues
Compte ameli has black screen

Compte ameli iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Compte ameli app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Compte ameli app crashes or not working on Iphone (iOS):

Close and restart the Compte ameli app on iPhone
Update Compte ameli app to the Latest Version for iOS
Uninstall and reinstall Compte ameli iPhone app
Update your iPhone to the latest iOS version

Fix Compte ameli on iPhone unable to connect to server/internet connection issues::

To resolve Compte ameli network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Compte ameli black/white screen (blank screen) on iPhone:

Follow the Compte ameli iOS app troubleshooting guide Here →

Compte ameli Android App Issues and Solutions

Fix Compte ameli not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Compte ameli app issues:

Force Stop the Compte ameli App
1. On android, goto "Settings" » click Compte ameli app. » click "Force Stop".

Update Compte ameli to the latest version on PlayStore

Clear Compte ameli App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Compte ameli app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Compte ameli.

Fix Compte ameli unable to contact server/ Compte ameli internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Compte ameli » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Compte ameli » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Compte ameli on android.

Solve Compte ameli black/white screens issue on Android:

Follow the Compte ameli android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at l'Assurance Maladie, developers of Compte ameli.