Contact Santander Bank US Support

Update: it’s April 2019 and this app STILL hasn’t been improved. I no longer use this as a primary account because of this issue, I became a member at Citizens Bank (their app lets you deposit a check on the FIRST TRY-imagine that). I would not recommend Santander to anyone who needs to convenience of depositing checks with the app. Original review from two years ago>>>This app deserves 0 stars. I can't believe the depositing checks feature hasn't been improved since I started using it over a year ago. I basically put off depositing my checks for as long as possible because I know it's going to take way too many tries and waste time and cause aggravation. (if it works at all, sometimes it says try later after I've taken the pics 5 times). One time it wasn't working and it was an important deposit so I went to the ATM and it ate my check. And didn't deposit it. I had to have another check written. This was a huge hassle. This means their app and their ATM service is unreliable. I know of other bank apps that offer the same features and it actually works the first time. Since Santander doesn't seem to care to fix this problem I'll be looking into other banks. It's 2017, I shouldn't have to bend over backwards to get a check deposited.

I’m a lyft driver who frequently uses the Santander app, but Since the security change I’ve been on the phone with technical support more times than I should have. It’s really a inconvenience when I can’t log on. You guys always “fix” the problem but I promise a few weeks later and I’ll have to call again because for the 10th time I need the opt passcode. Then when I ask why is this always happening customer service doesn’t know. Then they say hopefully this is the last time or I shouldn’t need to call again. But right now as I’m writing this review I can’t log onto the app because it prompting me to call customer service and I’m sick of this! It’s after hours so I can’t call until business. So now I have to use a regular atm machine just to check my balance and I’ll probably get charged. This has literally happened to me at least 8times! I’m ready to leave Santander because since summer of 2018 this has been my problem.

After spending time on the phone with a service rep less then a months ago - again and getting so my business app would work to deposit checks it has stopped working- again. I even asked to have someone to contact me about the ongoing problems with the business app - which I have before - which also never happened. As soon as I get a couple of things in place I will be getting a new business account elsewhere and close my business account with you. I also was suppose to be getting contacted about another business I was creating with international partners and of course someone was suppose to contact me about that as well and that never happened. It will be interesting to see if anyone even acknowledges this review- I highly doubted as your track record of good customer service and actually doing what you have promised is almost non existent.