Facetune app not working? crashes or has problems?

Facetune Status

Last Updated on 2021-01-31 by Lightricks Ltd.

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32 User reports:
App has problems

User reports 32

⚠️ Most reported problems ⚠️

Not working

86.1%

Something else

11.1%

Photo/Video

2.8%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 4 Reported Issues:

Diane Culberson 2024-08-20

FaceTune will not load. I deleted the app to reload and it will not open

Sandra Nwogbo 2024-01-18

I can’t edit a video it’s always saying (Something went wrong Please try again, and if that doesn't help contact support) I payed 75$ for this shit not to work

Chynn 2023-12-20

My app won't open beyond 2 secs then crashes.

Ashly 2023-12-15

Facetune keeps crashing

Showing 1-4 of 4 reported issues:

Have a Problem with Facetune? Report Issue

Common Facetune Problems & Solutions. Troubleshooting Guide

Table of Contents:

Facetune iPhone Issues and Solutions

Facetune iOS app crashes, not working, errors
Facetune iOS app network issues
Facetune on iOS has black/white screen

Facetune Android App Issues and Solutions

Facetune has errors/crashing/not working
Facetune server network connectivity issues
Facetune has black screen

⚠️ Troubleshoot | Fix Now in One Click

Facetune iPhone Issues and Solutions

How to fix Facetune app crashes or not working on Iphone (iOS):

Close and restart the Facetune app on iPhone
Update Facetune app to the Latest Version for iOS
Uninstall and reinstall Facetune iPhone app
Update your iPhone to the latest iOS version

Fix Facetune on iPhone unable to connect to server/internet connection issues::

To resolve Facetune network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Facetune Android App Issues and Solutions

Fix Facetune not working on Android, crashes, errors or is unresponsive:

Force Stop the Facetune App
1. On android, goto Settings » Facetune » click [Force Stop]

Update Facetune to the latest version on PlayStore

Clear Facetune App Cache and Data:
1. On android, goto Settings » Apps » Facetune » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Facetune.

Fix Facetune unable to contact server/ Facetune internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Facetune » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Facetune » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Facetune